Dash DSSIM100 Soft Serve Ice Cream Machine Manual

Dash DSSIM100 Soft Serve Ice Cream Machine

IMPORTANT SAFEGUARDS

When using electrical appliances, basic safety precautions should always be followed, including:

• Read all instructions before use.
• Remove all bags and packaging from the appliance before use.
• Never leave the appliance unattended when in use.
• Make sure the appliance is cleaned thoroughly before using.
• Do not use the appliance for anything other than its intended use. For household use only. Do not use outdoors.
• Only use the appliance on a stable, dry surface.
• Do not place the appliance on or near a hot gas burner, hot electric burner, or in a heated oven.
• This appliance can be used by persons with reduced physical, sensory, or mental capabilities or a lack of experience or knowledge, if they have been given supervision or instruction concerning the use of the appliance in a safe way and understand the hazards involved.
• This appliance is not a toy. Do not let children use this appliance. Close supervision is necessary when any kitchen appliance is used by or near children.
• Do not attempt to circumvent any safety mechanisms of the Ice Cream Maker.
• Avoid contact with moving parts.
• Do not use sharp objects or utensils inside the cooling containers. A rubber spatula or wooden spoon may be used when the appliance is off.
• To prevent the risk of fire, electric shock, or personal injury, do not put the cord, plug, or appliance in or near water or other liquids. The Ice Cream Maker is NOT dishwasher safe.
• If the unit accidentally falls or gets immersed in water, unplug the appliance immediately. Do not reach into the water.
• Never wash the Cooling Bowl in the dishwasher.
• Do not let the cord touch hot surfaces or hang over the edge of tables or counters.
• Refrain from using attachments that are not recommended by the appliance manufacturer, as this may result in fire, electric shock, or personal injury.
• Do not remove any parts while the appliance is in use or plugged in.
• Do not heat the Ice Cream Maker on the stove, in the microwave, or in the oven.
• Remove the Cooling Bowl from the Motor before storing in the freezer. Do not put other parts in the freezer or refrigerator.
• Never handle the freezer container with wet hands.
• Ensure that hands are protected when handling the Cooling Bowl to prevent freezer burn.
  Never refreeze any ice cream that has been fully or partially defrosted.
• Any ice cream or sorbet containing raw ingredients should be consumed within one week.
• Ice cream or sorbet containing raw or partially cooked eggs should not be given to young children, pregnant women, the elderly, or unwell people.
• Unplug the appliance and allow it to cool before disassembly, moving, cleaning, storage, and when not in use. To unplug, grasp the plug and pull from the outlet. Never pull from the power cord.
• Never wipe the plastic parts of the Ice Cream Maker with cleaning solvents.
• After using, wash the freezer containers with a sponge or soft cloth with warm water and mild detergent. Rinse completely. Allow the cylinder to dry completely before storing.
• Store in a dry place.
• Do not operate this appliance with a damaged cord, damaged plug, or after the appliance malfunctions, is dropped, or is damaged in any manner. Return the appliance to the nearest authorized service facility for examination, repair, or adjustment.
• Check the Cooling Bowl for cracks every time before use. If cracks or damage are found, please do not use the Ice Cream Maker.
• If freezing solution (which is nontoxic) appears to be leaking from the bowl, discontinue use.
• Do not puncture or heat the Cooling Bowls.
• For maintenance other than cleaning, please contact StoreBound directly at 1-800-898-6970 Monday – Friday or by email at [email protected].
• StoreBound shall not accept liability for damages caused by improper use of the appliance.
• Improper use of the appliance can result in property damage or even personal injury.
• Extension cords are not recommended for use with this appliance.
• This appliance has a polarized plug (one blade is wider than the other). To reduce the risk of electric shock, this plug will fit in a polarized outlet only one way. If the plug does not completely fit in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. Do not attempt to modify the plug in any way.
• A short power supply cord is to be provided to reduce the risk resulting from becoming entangled in or tripping over a longer cord. An extension cord may be used if care is exercised in its use. If an extension cord is used, the marked electrical rating of the extension cord should be at least as great as the electrical rating of the appliance. If the appliance is of the grounded type, the extension cord should be a grounding 3-wire cord. The extension cord should be arranged so that it will not drape over the countertop or tabletop, where it can be pulled on by children or tripped over unintentionally.

Parts & Features

BEFORE FIRST USE

• Unpack all components and remove packaging.
• Wash all removable parts (see Cleaning section).
• Before using, place the Inner Bowl in the freezer for at least 24–48 hours. For best results, freeze upright inside a plastic bag to prevent frost buildup.
• Prepare the soft serve mixture using one of the included recipes or your own recipe. Before churning, chill the soft serve mixture in the refrigerator for at least 3 hours. For best results, use only chilled ingredients.

Assembling the soft serve maker

1. Place the Inner Bowl in the freezer for at least 24–48 hours before use (photo A).
2. Before removing for use, ensure the Inner Bowl is completely frozen solid. Once frozen, remove it from the freezer and slide the Ice Bowl Holder around the Inner Bowl (photo B). Use the Bowl Holder to guide the Inner Bowl into the Outer. Important: Make sure the gear on the bottom of the Inner Bowl is properly aligned with the gear inside the housing. If the gears are not correctly aligned, the transparent Lid will not be able to lock onto the housing. This may require turning the Inner Bowl slightly to align the two gears.
3. Insert the Paddle into the center of the Inner Bowl (photo C).
4. Lower the Lid onto the Outer Bowl, aligning the lock tabs (photo D).
5. Place the Power Unit into the Lid and press down to secure it into place (photo E).
6. Snap the Dispensing Pedestal into place under the Outer Bowl until it clicks (photo F).
7. Make sure the Dispensing Lever is in the closed position by twisting it (photo G), then pulling it up to lock it into place (photo H).

Using the soft serve maker

• Plug in the machine and turn the Power Switch to power it on (photo I) and begin churning, taking note that the machine must be churning before adding ingredients to prevent the mixture from freezing onto the Inner Bowl.
• With the machine running, pour the chilled mixture into the Inner Bowl through the Ingredient Chute (photo J).
• Fill the Bowl no higher than 2 inches from the top, as the mixture will expand during freezing.
• Let the machine churn until the mixture thickens and reaches the desired consistency, about 25–35 minutes.
• When the soft serve is at the desired consistency, you can dispense right from the machine, keeping in mind that the machine must still be running to dispense. Place a cone or serving bowl directly under the Dispensing Tap and pull the lever down to dispense (photo K).
• For a classic soft serve experience, hold the cone or bowl close to the Dispenser and slowly swirl it in a circular motion as the soft serve flows out (photo L).
• If the soft serve becomes too thick to dispense, turn off the machine and scoop it out with a rubber spatula or wooden spoon.
• Transfer any remaining soft serve to a freezer-safe container to store or firm up before serving.

CLEANING & MAINTENANCE

Always unplug the machine before attempting to disassemble or clean. Allow the components to come to room temperature before disassembling or cleaning. Always clean all components of the Soft Serve Maker after each use. WARNING: Never immerse the Power Unit in water or place any parts in the dishwasher.

DISASSEMBLY

1. Allow the Inner Bowl to reach room temperature before attempting to disassemble or clean.
2. Disassemble the Soft Serve Maker by working backwards from the “Assembling the Soft Serve Maker” section of the manual. Work backwards from Step 7/Photo H to Step 2/Photo B, taking note that you will have to remove the Dispensing Lever prior to removing the Lid and Power Unit because there is a sealed ring at the thread of the Inner Bowl.
3. Dry thoroughly by hand.

CLEANING & STORAGE

1. Once at room temperature, wash all parts except for the Power Unit and the Main Body by hand with warm, soapy water.
2. To clean the Main Body and Power Unit, wipe down with a damp cloth. Never immerse the Main Body or the Power Unit in water or place any parts of the Soft Serve Maker in the dishwasher.
3. Before storing, ensure all parts are dried thoroughly. Store all parts in a clean, dry, and well-ventilated space.
4. To keep the Soft Serve Maker ready for the next use, store the Inner Bowl upright in the freezer inside a plastic bag to prevent frost buildup, ensuring it is completely dry before freezing, as moisture can lead to frost buildup and poor freezing performance. Prior to use, always freeze the Inner Bowl for at least 24–48 hours.

Tips & Tricks

• Never puncture or heat the Inner Bowl, as this can damage the built-in freezing solution.
• For best results, chill the soft serve mixture in the refrigerator for at least 3 hours before churning.
• Before churning, make sure to secure the Base of the machine. Press down on the unit during setup to ensure the suction cups are firmly attached to the countertop. To lift or move the machine, release the Suction Cup tabs first by gently pulling on them.

TROUBLESHOOTING

While Dash products are durable, you may encounter one or more of the problems listed below. If the issue is either not solved by the solutions recommended below or not included on this page, please contact our Customer Support Team at 1-800-898-6970 or [email protected].

RECIPE GUIDE

DAIRY-FREE PEANUT BUTTER BANANA SOFT SERVE

• Prep Time: 7–10 minutes
• Chill Time: 24 hours
• Serves: 4–6

Ingredients:

• 3–4 frozen bananas
• 1–2 cups non-dairy milk of choice
• 1 teaspoon vanilla
• ½ cup peanut butter
• Chocolate sauce, optional
• Chopped peanuts, to garnish, optional

Directions:

1. In a blender, add frozen bananas, non-dairy milk, peanut butter, and vanilla. Blend until smooth. Cover and move to the fridge to chill for at least 2 hours.
2. Ready the Soft Serve Maker as per instructions, ensuring the Maker is churning before adding ingredients. Pour mixture in and let churn for 40–45 minutes or until desired consistency.
3. Add your favorite toppings and go nuts!

ORANGE CREAMSICLE SOFT SERVE

• Prep Time: 7–10 minutes
• Chill Time: 24 hours
• Serves: 3–4

Ingredients:

• Zest of 1 orange
• 3 oranges, peeled and frozen
• ½ cup sugar
• 1 tablespoon vanilla pudding mix
• 1 cup whole milk
• ¼ cup plus 1 tablespoon heavy cream
• Orange slices to garnish, optional

Directions:

1. In a blender, add all the ingredients and blend until well combined. Cover and move to the fridge to chill for at least 2 hours.
2. Pour the mixture into the prepared soft serve machine with the paddle running. Churn for 30–40 minutes or until the desired consistency.
3. Garnish with fresh orange slices and enjoy this creamy, dreamy, nostalgic treat.

DAIRY-FREE PINEAPPLE WHIP

• Prep Time: 3–5 minutes
• Chill Time: 24 hours
• Serves: 4–6

Ingredients:

• 2½ cups pineapple chunks (fresh or frozen)
• 15 ounces canned coconut milk, full-fat
• 1/2 cup pineapple juice
• 3–4 tablespoons honey or maple syrup
• Pineapple wedges to garnish

Directions:

1. In a blender, add pineapple chunks, coconut milk, pineapple juice, honey, and vanilla. Blend until smooth. Cover and move to the fridge to chill for at least 2 hours.
2. Ready the Soft Serve Maker as per instructions, ensuring the Maker is churning before adding ingredients. Pour mixture in and let churn for 40–45 minutes or until desired consistency.
3. Garnish with fresh pineapple wedges and enjoy this dairy-free tropical treat.

Customer Support

We want you to Feel Good about your Dash products! Sign up for our Feel Good Rewards program at bydash.com/feelgood to DOUBLE your warranty, part of our commitment to quality and customer satisfaction. We’re here to help! Our customer support teams in the US and Canada are at your service Monday – Friday. Contact us at 1 (800) 898-6970 or [email protected].

Warranty

STOREBOUND, LLC – 1 YEAR LIMITED WARRANTY

Your StoreBound product is warranted to be free from defects in material and workmanship for a period of one (1) year from the date of the original purchase when utilized for normal and intended household use. Should any defect covered by the terms of the limited warranty be discovered within one (1) year, StoreBound, LLC will repair or replace the defective part. To process a warranty claim, contact Customer Support at [email protected] for further assistance and instructions.

A Customer Support agent will assist you by troubleshooting minor problems. If troubleshooting fails to fix the problem, a return authorization will be issued. Proof of purchase, indicating the date and place of purchase, is required and should accompany the return. You must also include your full name, shipping address, and telephone number. StoreBound will not ship to a PO Box. StoreBound will not be responsible for delays or unprocessed claims resulting from a purchaser’s failure to provide any or all of the necessary information. Freight costs must be prepaid by the purchaser.

All replacement inquiries are to be submitted to [email protected] or contact Customer Support at 1-800-898-6970. There are no express warranties except as listed above. Warranty is voided if used outside of the 50 states of the United States, the District of Columbia, or the 10 provinces of Canada. Warranty is voided if used with an electric adapter/converter or used with any voltage plug other than 120V.

REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE CUSTOMER. STOREBOUND SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES OR FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT EXCEPT TO THE EXTENT REQUIRED BY APPLICABLE LAW. ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts. Therefore, the above exclusions or limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Refurbished items or items not purchased through an authorized retailer are not eligible for warranty claims.

REPAIRS

DANGER! Risk of electric shock! The Dash Soft Serve Ice Cream Maker is an electrical appliance. Do not attempt to repair the appliance yourself under any circumstances. Contact Customer Support regarding repairs to the appliance.

TECHNICAL SPECIFICATIONS

Voltage: 120V~60Hz
Wattage: 24W
Stock#: DSSIM100_20250616_V4

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Dash DSSIM100 Soft Serve Ice Cream Machine-FAQs