DJI Matrice 4 Series Drone Camera User Manual

DJI Matrice 4 Series Drone Camera

Overview

Aircraft

1. Gimbal and Camera
2. Omnidirectional Vision System
3. Expansion Port
4. Downward Vision System
5. Three-Dimensional Infrared Sensing System
6. Auxiliary Light
7. Front LEDs
8. Motors
9. Propellers
10. Aircraft Status Indicators
11. Landing Gears (built-in antennas)
12. GNSS Antenna
13. Beacon
14. Intelligent Flight Battery
15. Power Button
16. Battery Level LEDs
17. Battery Buckles
18. USB-C Assistant Port (E-Port Lite)
19. microSD Card Slot
20. Cellular Dongle Compartment
21. E-Port

Remote Controller

1. Touchscreen
2. Connection Status LED
3. Joystick
4. Back/Function Button
   Press once to return to the previous screen. Press twice to return to the home screen. Use the back button and another button to activate combination buttons. Refer to the Button Combinations section for more information.
5. L1/L2/L3/R1/R2/R3 Buttons
   Go to camera view in DJI Pilot 2 to view the specific functions of these buttons.
6. Return to Home (RTH) Button
   Press and hold to initiate RTH. Press again to cancel RTH.
7. Microphone
8. Status Indicator
9. Battery Level LEDs
10. Power Button
    Press once to check the current battery level. Press once, then press again and hold to power the remote controller on or off. While the remote controller is powered on, press once to turn the touchscreen on or off.
11. 5D Button
12. Flight Pause Button
    Press once to make the aircraft brake and hover in place (only when GNSS or Vision Systems are available).
13. microSD Card Slot
14. USB-C Port
15. External Antennas
16. Customizable C3 Button
17. Gimbal Dial
18. Record Button
19. Flight Mode Switch
20. HDMI Port
21. Internal Antennas
22. USB-A Port
    Users can insert third-party devices, such as a USB flash drive or a memory card.
23. Focus/Shutter Button
    Press the button halfway down for autofocus and all the way down to take a photo.
24. Camera Zoom Dial
25. Customizable C4 Scroll Wheel
26. Handle
27. Speaker
28. Air Vent
29. Reserved Mounting Holes
30. Customizable C1/C2 Buttons
31. Rear Cover
32. Battery Release Button
33. Battery Compartment
    For installing the WB37 intelligent battery.
34. Cellular Dongle Compartment
35. Rear Cover Release Button
36. Alarm
37. Air Intake
38. M4 Screw Holes

Flight Safety

After completing pre-flight preparations, it is recommended to train your flying skills and practice flying safely. Pick a suitable area to fly in according to the following flight requirements and restrictions. Strictly abide by local laws and regulations when flying. Read the Safety Guidelines before flight to ensure safe use of the product.

Operating the Aircraft Responsibly

To avoid serious injury and property damage, observe the following rules:

1. Make sure you are NOT under the influence of anesthesia, alcohol, or drugs or suffering from dizziness, fatigue, nausea, or other conditions that could impair the ability to operate the aircraft safely.
2. After landing, power off the aircraft first, then switch off the remote controller.
3. DO NOT drop, launch, fire, or otherwise project any dangerous payloads on or at any buildings, persons, or animals, which could cause personal injury or property damage.
4. DO NOT use an aircraft that has been accidentally damaged, crashed, or is not in good condition.
5. Make sure to train sufficiently and have contingency plans for emergencies or if an incident occurs.
6. Make sure to have a flight plan. DO NOT fly the aircraft recklessly.
7. Respect the privacy of others when using the camera. Make sure to comply with local privacy laws, regulations, and moral standards.
8. DO NOT use this product for any reason other than general personal use.
9. DO NOT use it for illegal or inappropriate purposes such as spying, military operations, or unauthorized investigations.
10. DO NOT use this product to defame, abuse, harass, stalk, threaten, or otherwise violate legal rights such as the right to privacy and publicity of others.
11. DO NOT trespass onto the private property of others.

Flight Restrictions

GEO (Geospatial Environment Online) System

The DJI Geospatial Environment Online (GEO) System is a global information system that provides real-time information on flight safety and restriction updates, and prevents UAVs from flying in restricted airspace. Under exceptional circumstances, restricted areas can be unlocked to allow flights. Before that, you must submit an unlocking request based on the current restriction level in the intended flight area. The GEO system may not fully align with local laws and regulations. You are responsible for your own flight safety and must consult with the local authorities on the relevant legal and regulatory requirements before requesting to unlock a restricted area. For more information about the GEO system, visit https://fly-safe.dji.com.

GEO Zones

The DJI GEO system designates safe flight locations, provides risk levels and safety notices for individual flights, and offers information on restricted airspace. All restricted flight areas are referred to as GEO Zones, which are further divided into Restricted Zones, Authorization Zones, Warning Zones, Enhanced Warning Zones, and Altitude Zones. You can view such information in real-time in DJI Pilot 2. GEO Zones are specific flight areas, including but not limited to airports, large event venues, locations where public emergencies have occurred (such as forest fires), nuclear power plants, prisons, government properties, and military facilities. By default, the GEO system limits takeoffs and flights in zones that may cause safety or security concerns. A GEO Zone map that contains comprehensive information on GEO Zones around the globe is available on the official DJI website: https://fly-safe.dji.com/nfz/nfz-query.

Flight Restrictions

The following section describes in detail the flight restrictions for the above mentioned GEO Zones.

Restricted Zones (Red)

UAVs are prohibited from flying in Restricted Zones. If you have obtained permission to fly in a Restricted Zone, visit https://fly-safe.dji.com or contact [email protected] to unlock the zone.

Scenario

• Takeoff: the aircraft motors cannot be started in Restricted Zones.
• In Flight: when the aircraft flies inside a Restricted Zone, a 100-second countdown will commence in DJI Pilot 2. When the countdown is finished, the aircraft will land immediately in semi-automatic descent mode and turn off its motors after landing.
• In Flight: when the aircraft approaches the boundary of a Restricted Zone, the aircraft will automatically decelerate and hover.

Authorization Zones (Blue)

The aircraft will not be able to take off in an Authorization Zone unless it obtains permission to fly in the area.

Scenario

• Takeoff: the aircraft motors cannot be started in Authorization Zones. To fly in an Authorization Zone, the user is required to submit an unlocking request registered with a DJI-verified phone number.
• In Flight: when the aircraft flies inside an Authorization Zone, a 100-second countdown will commence in DJI Pilot 2. When the countdown is finished, the aircraft will land immediately in semi-automatic descent mode and turn off its motors after landing.

Warning Zones (Yellow)

A warning will be displayed when the aircraft flies inside a Warning Zone.

Scenario

The aircraft can fly in the zone, but the user is required to understand the warning.

Buffer Zone

Buffer Zones for Restricted Zones/Authorization Zones

To prevent the aircraft from accidentally flying into a Restricted or Authorization Zone, the GEO system creates a buffer zone of about 20 meters wide outside each Restricted and Authorization Zone. As shown in the illustration below, the aircraft can only take off and land in place or fly toward an opposite direction of the Restricted or Authorization Zone when inside the buffer zone, and cannot fly toward the Restricted or Authorization Zone unless an unlocking request has been approved. The aircraft cannot fly back into the buffer zone after leaving the buffer zone.

Buffer Zones for Altitude Zones

A buffer zone of about 20 meters wide is established outside each Altitude Zone. As shown in the illustration below, when approaching the buffer zone of an Altitude Zone in a horizontal direction, the aircraft will gradually reduce its flight speed and hover outside the buffer zone. When approaching the buffer zone from underneath in a vertical direction, the aircraft can ascend and descend in altitude or fly in an opposite direction to the Altitude Zone, but cannot fly toward the Altitude Zone. The aircraft cannot fly back into the buffer zone in a horizontal direction after leaving the buffer zone.

1. Restricted Zone/Authorized Zone
2. Buffer Zone
3. Ground
4. Altitude Zone
5. Altitude Limit
6. Flight Altitude

Flight Altitude and Distance Limits

Max altitude restricts the flight altitude of the aircraft, while max distance restricts the flight radius around the Home Point of the aircraft. These limits can be changed in the DJI Pilot 2 app for improved flight safety.

1. Max Altitude
2. Home Point (Horizontal Position)
3. Max Distance
4. Height of the aircraft when taking off

Strong GNSS Signal

Weak GNSS Signal

Flight Environment Requirements

1. DO NOT fly in severe weather conditions such as strong winds, snow, rain, and fog.
2. Only fly in open areas. Tall buildings and large metal structures may affect the accuracy of the onboard compass and GNSS system. After takeoff, make sure you are notified with the voice prompt that the Home Point is updated before continuing flight. If the aircraft has taken off near buildings, the accuracy of the Home Point cannot be guaranteed. In this case, pay close attention to the current position of the aircraft during auto RTH. When the aircraft is close to the Home Point, it is recommended to cancel auto RTH and manually control the aircraft to land at an appropriate location.
3. Fly the aircraft within visual line of sight (VLOS). Avoid mountains and trees blocking GNSS signals. Any flight beyond visual line of sight (BVLOS) can be conducted only when the aircraft performance, the knowledge and skills of the pilot, and the operational safety management are compliant with local regulations for BVLOS. Avoid obstacles, crowds, trees, and bodies of water. For safety reasons, DO NOT fly the aircraft near airports, highways, railway stations, railway lines, city centers, or other sensitive areas, unless a permit or approval is obtained under local regulations.
4. Make sure the beacon and the auxiliary bottom light are enabled at night for flight safety.
5. The performance of the aircraft and its battery is limited when flying at high altitudes. Fly with caution. DO NOT fly above the specified altitude.
6. The braking distance of the aircraft is affected by the flight altitude. The higher the altitude, the greater the braking distance. When flying at high altitudes, you should reserve adequate braking distance to ensure flight safety.
7. GNSS cannot be used on the aircraft in polar regions. Use the vision system instead.
8. DO NOT take off from moving objects such as cars, ships, and airplanes.
9. DO NOT take off from solid-colored surfaces or surfaces with strong reflections, such as a car roof.
10. Be careful when taking off in the desert or from a beach to avoid sand entering the aircraft.
11. DO NOT operate the aircraft near bird flocks.

Using for the First Time

Click the link or scan the QR code to watch the tutorial videos.

https://enterprise.dji.com/matrice-4-series/video

Charging the Battery

Warning

• Charge the remote controller to activate the internal battery before using it for the first time.

Preparing the Remote Controller

Adjusting the Antennas

Activation

The aircraft and remote controller require activation before being used for the first time. Press, and then press again and hold the power button to power on the device. Follow the on-screen prompts to activate. Ensure that the remote controller can access the internet during activation.

Basic Flight

Pre-Flight Checklist

1. Make sure the remote controller and the aircraft batteries are fully charged, and that both of the battery buckles pop out, ensuring that the Intelligent Flight Battery is installed firmly.
2. Make sure there are no foreign objects inside the aircraft or its components, such as water, oil, soil, or sand. Make sure the air vents of the aircraft, the cooling holes of the camera, and the ventilation holes of the motor are not blocked. Ports such as the E-Port must be closed firmly if not used.
3. Make sure the propellers are of the same model and securely mounted. Make sure the motors or propellers are not damaged or deformed, there are no foreign objects in or on the motors or propellers, and the propeller blades and arms are unfolded.
4. Make sure the lenses of the vision systems, the cameras, the glass of the infrared sensors, and the auxiliary lights are clean, free of stickers, and not blocked in any way.
5. Make sure to remove the gimbal protector before powering on the aircraft.
6. Make sure the remote controller antennas are adjusted to the proper position.
7. Make sure the firmware of all devices and DJI Pilot 2 have been updated to the latest versions.
8. Power on the aircraft and the remote controller, and toggle the flight mode switch to N-mode. Make sure the status LED on the remote controller and the battery level indicators on the aircraft are solid green. This indicates that the aircraft and the remote controller are linked, and the remote controller is in control of the aircraft.
9. Make sure your flight area is inside approved zones for UAVs, and flight conditions are suitable for flying the aircraft. Place the aircraft on open and flat ground. Make sure there are no obstacles, buildings, or trees nearby and that the aircraft is 5 m away from the pilot. The pilot should be facing the rear of the aircraft.
10. To ensure flight safety, enter the flight view of DJI Pilot 2 and check the parameters on the preflight checklist.
11. Make sure the DJI Pilot 2 is properly opened to assist your operation of the aircraft. WITHOUT THE FLIGHT DATA RECORDED BY THE DJI Pilot 2 APP, IN CERTAIN SITUATIONS (INCLUDING THE LOSS OF YOUR AIRCRAFT), DJI MAY NOT BE ABLE TO PROVIDE AFTER-SALES SUPPORT TO YOU OR ASSUME LIABILITY.
12. Divide the airspace for flight when multiple aircraft are operating simultaneously in order to avoid collision mid-air.

Starting/Stopping the Motors

Starting the Motors

Perform one of the Combination Stick Commands (CSC) as shown below to start the motors. Once the motors have started spinning, release both sticks simultaneously.

Stopping the Motors

The motors can be stopped in two ways:

• Method 1: When the aircraft has landed, push the throttle stick down and hold until the motors stop.
• Method 2: When the aircraft has landed, perform one of the CSCs as shown below until the motors stop.

Aircraft

Flight Modes

The aircraft supports the following flight modes, which can be switched via the Flight Mode switch on the remote controller.

Normal Mode

Normal Mode is suitable for most flight scenarios. The aircraft can hover precisely, fly stably, and use Intelligent Flight Modes. If obstacle sensing is enabled, obstacles can also be avoided using the vision system.

Sport Mode

The maximum horizontal flight speed of the aircraft will be higher when compared with Normal mode. Note that obstacle sensing is disabled in Sport Mode.

Function Mode

1. Function mode can be set to T-mode (Tripod mode) or A-mode (Attitude mode) in DJI Pilot
2. T-mode is based on Normal mode. The flight speed is limited to allow easier control of the aircraft. Attitude mode must be used with caution.

The aircraft automatically changes to Attitude (ATTI) mode when the vision systems are unavailable or disabled and the GNSS signal is weak or the compass experiences interference. In ATTI mode, the aircraft may be more easily affected by its surroundings. Environmental factors such as wind can result in horizontal drift of the aircraft, which may present hazards, especially when flying in confined spaces. The aircraft will not be able to hover or brake automatically; the pilot should land the aircraft as soon as possible to avoid accidents. If the aircraft is flying in the EU, the aircraft will switch to Low Speed mode when the flight mode is switched to F (T-mode) on the remote controller. Low Speed mode limits the maximum horizontal flight speed to 2.8 m/s based on Normal mode, and there is no limit for the ascent or descent speed.

Aircraft Status Indicator

1. Front LED
2. Aircraft Status Indicator

When the aircraft is powered on, but the motors are not running, the front LEDs glow solid red to display the orientation of the aircraft. When the aircraft is powered on, but the motors are not running, the aircraft status indicators will display the current status of the aircraft.

Aircraft Status Indicators Descriptions

[1] If the aircraft cannot take off while the status indicators are blinking red slowly, view the warning prompt in DJI Pilot 2.

After the motors start, the front LEDs blink red and green alternately, and the aircraft status indicators blink green.

Beacon

The beacon on the aircraft enables you to find the aircraft when flying at night. The beacon can be manually turned on or off in DJI Pilot 2.

Warning

• DO NOT look directly at the beacons when they are in use to avoid damaging your eyes.

Camera

1. Tele camera
2. Medium Tele Camera
3. Wide-Angle Camera
4. Laser Range Finder
5. Infrared Thermal Camera
6. NIR Auxiliary Light

Storing and Exporting Photos and Videos

The aircraft supports the use of a microSD card to store photos and videos. Refer to the Specifications for more information about recommended microSD cards. Remove the microSD card from the aircraft and insert it into a card reader, and export the footage from the microSD card through the card reader.

DJI Pilot 2 App

Homepage

1. Profile
   Tap to view flight records, download offline maps, manage GEO Zone unlocking, read help documentation, select a language, and more.
2. Data and Privacy
   Tap to manage network security modes, set security codes, manage app cache, and clear DJI device logs.
3. GEO Zone Map
   Tap to view whether the current operating area is in a restricted zone or authorization zone, and the current flyable altitude.
4. Cloud Service
   Tap to view the connection status of the cloud service, select the type of service, or switch from the currently connected service to another cloud service.
5. Flight Route
   Tap to enter the flight route library. Users can create and view all flight tasks. Flight tasks can be imported and exported in batches to the remote controller or another external mobile storage device. If DJI FlightHub 2 is connected, you can also view all flight tasks sent from the cloud or upload local tasks to the cloud.
6. Album
7.  Academy
8. Health Management System
9. Firmware Update Shortcut
   A consistent firmware update is required when the firmware versions of some modules of the aircraft are inconsistent with the compatible version of the system.
10.  Enter Camera View

Maintenance Instructions

To avoid serious injury to children and animals, observe the following rules:

1. Small parts, such as cables and straps, are dangerous if swallowed. Keep all parts out of reach of children and animals.
2. Store the Intelligent Flight Battery and remote controller in a cool, dry place away from direct sunlight to ensure the built-in LiPo battery does NOT overheat. Recommended storage temperature: between 22° and 28° C (71° and 82° F) for storage periods of more than three months. Never store in environments outside the temperature range of 14° to 113° F (-10° to 45° C).
3. DO NOT allow the camera to come into contact with or become immersed in water or other liquids. If it gets wet, wipe dry with a soft, absorbent cloth. Turning on an aircraft that has fallen in water may cause permanent component damage. DO NOT use substances containing alcohol, benzene, thinners, or other flammable substances to clean or maintain the camera. DO NOT store the camera in humid or dusty areas.
4. DO NOT connect this product to any USB interface older than version 3.0.
5. Check every aircraft part after any crash or serious impact. If there are any problems or questions, contact a DJI authorized dealer.
6. Regularly check the Battery Level Indicators to see the current battery level and overall battery life. The battery is rated for 200 cycles. It is not recommended to continue use afterward.
7. Make sure to transport the aircraft with the arms folded when powered off.
8. Make sure to transport the remote controller with antennas folded when powered off.
9. The battery will enter sleep mode during long-term storage. Charge the battery to exit from sleep mode.
10. Store the aircraft, remote controller, battery, and charger in a dry environment. It is recommended to store and transport the product in an environment with an ambient temperature of 15° to 25° C and a humidity of about 40%.
11. Remove the battery before servicing the aircraft (e.g., cleaning or attaching and detaching the propellers). Make sure that the aircraft and the propellers are clean by removing any dirt or dust with a soft cloth. Do not clean the aircraft with a wet cloth or use a cleanser that contains alcohol. Liquids can penetrate the aircraft housing, which can cause a short circuit and destroy the electronics.
12. Make sure to turn off the battery to replace or to check the propellers.

Troubleshooting Procedures

1. Why can the battery not be used before the first flight?
   The battery must be activated by charging before using it for the first time.
2. How to solve the gimbal drift issue during flight?
   Calibrate the IMU and the compass in DJI Pilot 2. If the problem persists, contact DJI Support.
3. No function
   Check if the Intelligent Flight battery and the remote controller are activated by charging. If the problems persist, contact DJI Support.
4. Power-on and start-up problems
   Check if the battery has power. If yes, contact DJI Support if it cannot be started normally.
5. SW update issues
   Follow the instructions in the user manual to update the firmware. If the firmware update fails, restart all the devices and try again. If the problem persists, contact DJI Support.
6. Procedures to reset to the factory default or the last known working configuration
   Use the DJI Pilot 2 app to reset to factory default.
7. Shutdown and power-off problems
   Contact DJI Support.
8. How to detect careless handling or storage in unsafe conditions
   Contact DJI Support.

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DJI Matrice 4 Series Drone Camera-FAQs