Narwal S10 Pro Wet Dry Vacuum
Product At A Glance
Check List
Wet Dry Vaccum
Accessories
Main Parts
Wet Dry Vaccum
Self-cleaning base
How to Use
First-time Use
How to install the handle
Insert the end of the handle vertically into the main unit until it clicks into place. Make sure the handle is firm without loosening.
Language Switch Instructions
On the initial startup, a language switch reminder page will appear. Press the Mode button and the Self-cleaning button simultaneously to change the system language.
How to charge the product
After the self-cleaning base is connected to a power supply, put the wet dry vacuum on the base. When it rings ding-dong, the screen shows the charging animation, and charging starts.
How to fill the clean water tank
- Take out the clean water tank
Pull out the clean water tank to take it out. - Add clean water
Open the sealing cover and fill water from the tank opening to the MAX line.
How to unlock and start the machine
Remove the machine from the self-cleaning base. Short-press the
Power On/O ff button and then follow the voice prompts to slightly press and recline the handle to start cleaning (locked when θ>90°). You can also recline the handle and then short-press thePower On/Off button to use the machine. When the machine is locked (the handle being upright), you can recline it to set the wheels under the clean water tank on the floor. Then you can push or pull it back to the cleaning base like handling a suitcase.
Instructions for Use
Button functions
*Note: When the vacuum is on the base, and the screen is dark, you can press any button to wake up the screen.
About the screen
Washer Mode
- Smart Mode: Auto-adaptation to a variety of dirty surfaces powered by smart detection of floor dirt level and smart adjustment of suction power, clear water volume, and other indicators.
- Suction Mode: Used to remove surface water.
- Turbo Mode: Tailored for stubborn stains through increased water and suction power.
- Quiet Mode: Suitable for relatively clean floors to deliver a noise-free experience and secure a longer battery life to clean more floors.
- MAX Enhancement: During the cleaning process, when encountering extremely stubborn stains that are hard to handle, you can activate MAX enhancement by pressing and holding the mode button for maximum cleaning strength.
Smart dirt display
- Dirt detected: The machine will detect the floor dirt level in real time. When the floor or the roller brusher is found to be dirty, and the screen animation shows a yellow background, you are recommended to clean the current location repeatedly. If the background remains yellow when the floor is already clean, you should start self-cleaning.
Low Areas Mode
When the angle between the handle and the floor is below 25°, the machine will automatically switch to the Low Areas Mode. As such areas are generally filled with lots of hairs, dust, and flu , the machine will intelligently adjust the suction power to avoid dust floating around.
- High dirt level: When the floor or the roller brush is found to be dirty and the screen animation shows a red background, and you are recommended to switch to Turbo Mode to clean the current location. If the background remains red when the floor is already clean, you should start self-cleaning as prompted or manually clean the pipe and the roller brush.
Self-cleaning and drying
Start self-cleaning and drying
- You can choose whether to start
self-cleaning based on the dirt level. If necessary, put the machine on the self-cleaning base and short-press the Self-Cleaning button to start self-cleaning and drying. To start self-cleaning only, press and holdthe Self-Cleaning button for 2s; - If you only need to start drying, short-press the
Mode button.
self-cleaning based on the dirt level. If necessary, put the machine on the self-cleaning base and short-press the Self-Cleaning button to start self-cleaning and drying. To start self-cleaning only, press and hold
Mode button.Note: If the machine prompts that the clean water tank is short of water, you need to fill the clean water tank to above the self-cleaning water level line before you can restart self-cleaning.
Cleaning and Maintenance
Suggested Maintenance Cycle
Maintenance Methods
Dirty water tank
Clean after every use
- Remove the dirty water tank, filter, and solid waste box in order.
- Empty the solid waste box.
- Empty the dirty water tank.
- Rinse the dirty water tank.
- Rinse the solid waste box and the filter slot.
Filter
Clean after every use and replace every 3 6 months
- Clean up the filter with clean water. You can open the filter cover. Shake dry the filter and then put it back into the machine for filter drying.
Roller brush cover
Clean regularly on demand
- Slightly press the roller brush release button to remove the roller brush cover.
- Rinse the roller brush cover with clean water.
Roller brush
Clean regularly on demand and replace every 3 6 months
- Pull up the lift handle on the left of the roller brush and then pull the roller brush outwards.
- Clean the roller brush with clean water and the cleaning brush. Use the hook knife to remove hair stuck on the roller brush.
Pipe
Clean regularly on demand
- If the machine prompts a high dirt level when the floor is free from obvious dirt and after several rounds of self-cleaning, the pipe may be dirty;
- The machine prompts that the pipe gets clogged.
(Use the cleaning brush to clean the pipe for the above two situations)
- Clean the dirt suction port
- Stick the brush inside to clean the interior of the pipe.
- Clean the dirt suction port
Cleaning tray of the self-cleaning base
Clean regularly on demand
- Remove the cleaning tray from the self-cleaning base.
- Clean the tray and put it back into the self-cleaning base.
Wet dry vacuum and self-cleaning base
- To ensure optimal performance, you are recommended to maintain all parts regularly.
- Before cleaning any part, please turn off the machine and unplug the power cord.
- Use a clean and dry cloth to scrub the machine and the base clean and prevent water ingress into electrical components.
- Make sure that the air inlet and hot air outlet of the self-cleaning base are free from clogs.
Problem Analysis and Troubleshooting
FAQ
In case of any fault when the product is working (no action or fault prompt on the screen or via voice), please refer to the following table:
Fault Warning
When the product reports the error on the screen or by voice, it indicates that there is a fault. Please use your phone to scan the QR code and contact customer service for help.
Other Questions and Answers (Q&A)
Q: Can I rinse the product with water?
A: There are electrical components in the main unit, handle, and self-cleaning base, and they cannot be soaked in or rinsed with water. Detailed maintenance guidelines can be found in the “Cleaning and Maintenance” section in the manual.
Q: Why are there water stains on the floor after the product is turned off?
A: When you pause or turn o the product after cleaning, the fan will continue to work for a while to ensure that the floor and pipes are dry without water stains. It is recommended that you move the product after the fan stops completely.
Q: Why are my floors getting dirtier when the product is working?
A: It is possibly because the floors are too dirty and there is too much dirt on the roller brush, so it is recommended that you put the product back on the base for self-cleaning.
Q: Why does the product lose suction power after a period of time?
A: It is recommended that you remove and wash the roller brush cover, roller brush, pipe, and filter, as there may be stubborn stains and waste residue affecting the normal performance of the product.
Q: The roller brush remains wet after self-cleaning and drying. Is the base not performing the drying task?
A: The product will automatically start hot air drying for 30 to 45 minutes after self-cleaning is completed. Please do not take out the product or the roller brush during the process; otherwise, the base will stop drying or the roller brush is not be dry enough. Please check whether the roller brush is too dirty, or the space between the roller brush and the cover is clogged. If so, the drying effect may be affected. Please clean up the dirt before starting to dry. The drying effect will be affected by the ambient humidity. If you are in a relatively wet region or season, a single drying cycle for the roller brush may not produce the best results. It is recommended to repeat drying.
Q: Why does the roller brush suddenly stop rotating when the product is working?
A: Please check whether the roller brush is entangled with or the space between the roller brush and the cover is clogged with foreign objects, causing the roller brush to stop rotating. You can turn off the product and remove the roller brush cover and the roller brush to clear the foreign objects. It is recommended to put away the data cables, plastic bags, and shoelaces on the floor before cleaning, to prevent them from entangling the roller brush and stopping its rotation, which may damage both the product and items on the floor.
Q: Why does the product keep warning that “Dirty water tank full. Please clean up the dirty water tank” when the dirty water tank is not full, and the MAX water level is not yet reached?
A: Please check whether the solid waste box in the dirty water tank is full of waste, or whether the product draws in easy foaming liquids (laundry detergent, detergent, urine, etc.). In case of the above problems,
please clean up the dirty water tank and the roller brush immediately, and then try again.
Q: There are three lines below the MAX water level of the dirty water tank. What are they?
A: They are the full water detection line under different working conditions. During cleaning, the liquid in the dirty water tank will tilt when the product tilts. To prevent overflowing, the product will prompt that the dirty water tank is full even when the water is below the lines, which is normal.
Q: Why does the product keep prompting that “High dirt level detected. Please put the product back onto the base for self-cleaning” after self-cleaning is completed?
A: There is residual dirt in the pipe for the product has not been cleaned and maintained for a long time. You are recommended to clean the pipe with the cleaning brush.
Specifications
Parameters
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Narwal S10 Pro Wet Dry Vacuum-FAQs
How does the Narwal S10 Pro wet and dry cleaning system work?
The Narwal S10 Pro combines vacuuming and mopping in one process. It first vacuums dust and debris, then uses a wet roller or mop to clean floors. The system continuously separates dirty water from clean water, ensuring hygienic cleaning without spreading dirt across surfaces.
How do I connect the Narwal S10 Pro to Wi-Fi?
Turn on the vacuum and open the Narwal app on your phone. Tap “Add Device,” select your model, and follow the prompts. Connect to a 2.4 GHz Wi-Fi network and enter the password. Once connected, you can control cleaning, schedules, and settings remotely from the app.
Can I use the Narwal S10 Pro without Wi-Fi?
Yes, the Narwal S10 Pro can perform basic cleaning tasks without Wi-Fi using its onboard controls. However, connecting to Wi-Fi unlocks advanced features like scheduling, firmware updates, and remote operation through the app, making the overall experience more convenient and customizable.
Why is my Narwal S10 Pro not picking up dirt properly?
Reduced suction is usually caused by a full dustbin, clogged filter, or blocked airflow. Check and clean the filter, empty the dust container, and inspect the brush roller for tangled hair or debris. Regular maintenance ensures optimal performance and prevents sudden drops in cleaning efficiency.
Why is the brush roller not spinning?
If the brush roller stops spinning, it may be tangled with hair or debris. Turn off the device and remove the roller to clean it thoroughly. Also, check for obstructions or damage. Reinstall it properly before restarting the vacuum to restore normal operation.
How do I clean and maintain the mop or roller?
Remove the mop pads or roller after use and rinse them with clean water. Allow them to air dry completely before reinstalling. Regular cleaning prevents odor buildup and ensures effective mopping. For best results, clean the components after every few uses, depending on dirt levels.
How do I reset the Narwal S10 Pro?
To reset the device, press and hold the reset or power button (depending on the model) for several seconds until the indicator light changes. This restores factory settings and clears connection issues. After resetting, reconnect the vacuum to the app and reconfigure your preferences.
What should I do if the vacuum suddenly stops working?
If the vacuum stops unexpectedly, check for overheating, low battery, or blockages. Let it cool down, recharge fully, and inspect for clogs in the brush or filters. Restart the device after resolving these issues. If the problem persists, a reset may help restore normal function.