SwitchBot Robot Vacuum K11+ User Manual

SwitchBot Robot Vacuum K11+

Product Overview

List of Components

Robot

Dustbin

Auto-empty Station

Preparing for Use

Deel uttering

Before starting the robot, please check the floor and clean up any scattered items such as wires, socks, slippers, children’s toys, etc. to improve the efficiency of the robot. Clear the floor of hard or sharp objects (e.g., nails, glass), and move away items that are fragile, valuable, or potentially dangerous to avoid being caught, tangled, or knocked over by the robot, causing personal injury or property damage.

Before cleaning, please use a physical barrier to avoid areas where the robot may fall or get stuck, ensuring the safety and smooth operation of your robot.

Open the doors of the rooms to be cleaned, arrange the furniture neatly, and try to clear the largest cleaning space. Please avoid standing in front of your robot, doorways, or narrow passages in case your robot cannot detect the area to be cleaned.

Note:

1. When using the robot for the first time, follow it throughout its whole cleaning route and watch for potential problems. This will help you identify and resolve minor issues, ensuring a more efficient cleaning
   process in the future.
2. If the robot gets stuck under low furniture, you can try the following solutions:
   • Block the bottom of the furniture.
   • Set a virtual wall in the app to prevent the robot from entering.
   • If possible, raise the furniture slightly.

Placing the Auto-Empty Station

1. Place the Auto-empty Station on a hard, level surface (such as a floor or ceramic tile) against a wall, ensuring there is at least 1.5m (4.9 ft.) of space in front and above, and 0.5 m (1.6 ft.) on both sides. Make sure the location has a good Wi-Fi signal to provide a better network connection and app user experience.
2. Plug the Auto-empty Station into an outlet and ensure the indicator light turns on.

Note:

• The power cord may be dragged by the robot if hanging on the ground, causing the Auto-empty Station to move or disconnect from power.
• The indicator light on the Auto-empty Station will stay on when powered, and turn off when the robot is charging.
• If there is an issue with the Auto-empty Station, the indicator light will turn red and stay on as a reminder.
• Make sure to place the Auto-empty Station on a level indoor surface, away from open flames, heat sources, water, narrow spaces, or areas where the robot may fall.
• Placing the Auto-empty Station on non-hard surfaces (such as carpets, mats, etc.) poses a risk of tipping over, and the robot may not be able to leave the Auto-empty Station properly.
• Do not place the Auto-empty Station under direct sunlight or block its signal emitter area with any objects, as this may prevent the robot from returning automatically.
• Please maintain the Auto-empty Station according to the maintenance instructions and avoid using wet cloths or wipes for cleaning.

Preparing Your Robot

Removing the protective foam strips

Installing the Anti-Tangle Side Brush

Tip: When you hear a clicking sound, it means the Anti-Tangle Side Brush has been properly installed.

Powering on and charging

1. Remove the faceplate as shown in the picture, and turn on the Power Switch. “I” means powered on, and “O” means powered off.
2. Wait for the indicator light on your robot to turn on, then manually dock your robot to the Auto-empty Station to charge, as shown in the picture. You will hear a sound effect when docked.

Note: Before the initial use of the robot, it’s advised to charge it for 3 to 4 hours. If it fails to turn on, it may be due to a low battery. Please dock the robot directly to the Auto-Empty Station.

Instructions for Use

Connecting to Our App

1. Download the SwitchBot app to experience more personalized settings and a better user experience.
   You will need:
   • A smartphone or tablet using Bluetooth 4.2 or later.
   • The latest version of our app is downloadable via the Apple App Store or Google Play Store.
   • A Switch Bot account, you can register via our app or sign in to your account directly if you already have one.
2. Open our app, tap the “+” icon at the right-hand corner of the home page, and select Add Device.
3. Find the device icon and select it. Follow the instructions to add your device.

Starting Your Robot

Vacuuming

1. Press thebutton to start cleaning, or control via our app.

Mopping

1. Open the Canister Lid and take the mopping pad plate off.
2. Attach a mopping cloth to the mopping pad plate.
   • Option 1: Use the original mopping cloth
   • Option 2: Use a common mopping cloth
   • Note: The dimensions of a common mopping cloth is usually approx. 30 x 20 cm (11.8 x 7.9 in.), while your robot’s mopping pad plate is compatible with 20 x 15 cm (7.9 x 5.9 in.) cloth. If you use a common mopping cloth, fold or cut it in half before attaching to the mopping pad plate.
3. Cover the mopping pad plate on the Multi-Surface Brush.
4. Press thebutton to start mopping, or control via our app.

Note:

1. Set no-go zones in the app so your robot won’t mop wet areas like carpets.
2. The mopping cloth will become dry after 20 or 30 minutes of use. It is recommended to only mop designated rooms or areas set in the app.
3. The dry mopping cloth can still wipe away some dust or hair, but it is not as effective as when it’s wet. Please replace the dry mopping cloth in time when mopping.

Pausing Your Robot

Press any button on your robot to stop it while working. When paused, tap thebutton to resume the previous cleaning task, tap thebutton to finish the task, and your robot will return to the Auto-empty Station to recharge.

Recharging

After finishing a cleaning task, your robot will automatically return to the Auto-empty Station to recharge. To manually send it back to recharge, press thebutton on your robot. The indicator light will be pulsing when charging.

Note: If the robot cannot find the Auto-empty Station, it will automatically return to the starting position. Please manually dock it to the Auto-empty Station for charging.

Hibernation

If your robot is not operated for more than 10 minutes, it will automatically enter hibernation. Press any button to wake it up.

Note: The robot will not enter hibernation while charging.

Do Not Disturb Mode

The default setting for this mode is from 22:00 to 08:00, and you can modify or disable this function via our app. During the Do Not Disturb period, device button lights will stay off, and your robot will not automatically resume cleaning or play voice prompts.

Child Lock

You can use the Child Lock function in our app to lock the robot buttons. You can remove this function via our app.

Restoring Factory Settings

Press and hold thebutton,button, and Laser Radar for 6s at the same time until you hear the voice prompt.

Care and Maintenance

To keep your robot running at peak performance, perform the procedures on the following pages. If you notice the robot picking up less debris from your floor, empty the bin, clean the brushes, and clean or replace the filter if needed. Replace the dust bag in time when it is full.

Replacement frequency may vary. Parts should be replaced if visible wear appears. If you need to purchase accessory kits, please visit authorized channels or our official website www.switch-bot.com

Daily Maintenance (Robot)

Find the cleaning tool in the Auto-empty Station.

Cleaning the Bin and Filter

1. Open the faceplate and remove the bin.
2. Press the red area (marked in the picture) to open and empty the bin.
3. Remove the filter and tap to clean it.
4. Rinse the bin and filter using warm water and completely dry them.
5. Reinstall the filter and bin back in the robot.

Cleaning the Mopping Pad Plate

1. Remove the mopping pad plate and throw away the disposable mopping cloth. Wash the pad plate with water.
2. Place the Mopping Pad Plate back in the Canister Lid.

Cleaning the Side Brush

1. Pull to remove the Side Brush.
2. Remove any hair or debris and replace the brush.
3. Align and reinstall the brush.

Note: Replace the Side Brush once every year.

Troubleshooting

Common Issues

Unable to power on

• The battery level is low. Put the robot on the charging station and charge it before use.
• The ambient temperature is too low or too high. Only use the robot within the range of 4°C to 40°C (39°F to 104°F).

Unable to charge

• The Auto-empty Station is not powered. Please make sure both ends of the power cord are plugged in properly.
• Poor contact, please clean the charging contacts on the Auto-empty Station and the robot.

Network connection failure

• Incorrect Wi-Fi password, please enter the correct Wi-Fi password.
• Switch to a 2.4GHz network for pairing, as 5GHz networks and enterprise routers are not supported.
• Keep the robot within a range with a good Wi-Fi signal strength.
• The robot may not be in the ready-to-configure state. Exit the app and re-enter. Then follow the pairing steps to try again.

Unable to create a partition map in the app

• The robot needs to start mapping from the Auto-empty Station; it is recommended to use the Fast Mapping feature.
• Do not move the robot during the first mapping process to avoid locating failure.
• If the robot does not return to the Auto-empty Station after completing the first mapping task, check and remove any obstacles on the ground.

Cannot locate the Auto-empty Station, unable to return

• The Auto-empty Station is powered off, or the robot was moved.
• The charging route is blocked, such as by a closed door.
• Too many obstacles near the Auto-empty Station, please place it in an open area.
• After moving the robot, it will relocate itself. If the location fails, it will generate a new map. If the Auto-empty Station is too far away, it may not be able to recharge. Please manually dock the robot back to the

Auto-empty Station to charge.

• Wipe the signal emission area of the Auto-empty Station in case there is dust or dirt.
• Gently wipe the Front Docking Sensor of the robot with a soft, dry cloth and keep the lens clean and unobstructed

Slow charging speed

• The robot takes about 6 hours to charge from low to full battery.
• In high or low-temperature environments, the robot will automatically reduce charging speed to extend battery life.
• The charging contact area may be dirty; please wipe it with a dry cloth.

Abnormal behavior

• Please turn off and restart the robot.

The side brush fell off

• Please reinstall the Side Brush, making sure to hear a “click to indicate it is in place
• The Side Brush may have fallen off due to tangled wires. Please clear wires on the floor before use.

Ground not cleaned up

• The dustbin is full. Please empty it.
• The filter may be clogged with dust. Please check and clean as necessary.
• The filter is not dry after cleaning. Please let it air dry before using.

Dust leaked while working

• Remove the Multi-Surface Brush and dustbin, and clear any debris near the Mukti-Surface Brush.

Loud operating noise

• The dustbin is full. Please empty it.
• Hard objects may be tangled in the Multi-Surface Brush and dustbin. Please check and clean as necessary.
• The Side Brush and Multi-Surface Brush may be tangled with debris. Please check and clean as necessary.
• You can lower the suction power of the robot to Quiet or Low if necessary.

Abnormal sound emitted while moving

• Rotate and press the wheels to check for any debris tangled or stuck. (Clean the debris or contact customer service if the issue persists.

Random movement path

• Loose wires, slippers, and other objects on the floor may affect the robot’s normal operation. Please tidy up before use.
• Working on wet and slippery floors may cause the wheels to slip. Please manually wipe or air-dry the floor before using.

Stopped due to being stuck

• The robot may be stuck under furniture of a similar height. Consider raising the furniture, manually blocking, or using our app to set a virtual wall to avoid the area.
• Check the corresponding area for any wires, curtains, or carpet edges that may be tangled with or obstructing the robot. Manually remove any obstructions for smooth operation.

Missed cleaning some rooms

• Please ensure all room doors are fully opened.
• Check if there is a door sill higher than 1.8 cm (0.7 in.) at the entrance of the room.
• If the entrance is slippery, causing the robot to skid and malfunction, it is recommended to manually clean up the water on the floor.

Frequently entered No-go Zones or passed Virtual Walls

• Check the app to see if the current map is abnormal. You can restore the map in Maps via our app.
• When setting virtual walls or No-go Zones, adjust the boundaries according to the home environment, making sure to include areas where the robot may get stuck (such as sunken steps, furniture
  bottoms, etc.).

Ongoing cleaning task interrupted

• When the robot’s battery is depleted, it will automatically shut down.
  Note: If the robot cannot be charged by the Auto-empty Station, the possible cause is that the Auto-empty Station is not connected to power or there is poor contact between the robot and the Auto-empty Station. Please check if the power supply is connected properly.

Didn’t resume cleaning after being fully charged

• Make sure the robot is not in Do Not Disturb mode, as it will not resume cleaning in this mode.
• If the robot is manually carried to the Auto-empty Station or is sent to the Auto-empty Station by pressing thebutton, it will not resume cleaning after being fully charged.

Scheduled cleaning was not performed

• The cleaning will only start when the remaining battery is more than 20%.

Didn’t empty the dust after returning

• The robot will not empty dust during the Do Not Disturb time period.
• Please check if the dust bag is full. Replace the dust bag in a timely manner, preferably every 1 to 2 months.
• If the dust bag is not full, check for blockages in the Debris Evacuation Port and the bottom Debris Evacuation Tube of the Auto-empty Station. Remove any blockages before using.The

LED Indicator on the Auto-Empty Station stays orange

• The dust bag is not in position. Please check and install it correctly.
• The dust bag is full. Please check and replace with a new dust bag.
• The canister lid of the Auto-Empty Station is not closed. Please check and close it tightly.

LED Indicator Light Status

• Solid White: The robot is fully charged or cleaning properly.
• Slowly Flashing White: The robot is charging.
• Blinking White: The robot is ready to configure Wi-Fi.
• Solid Orange: Low battery.
• Blinking Orange: The robot has run out of power, or an error occurred.

Network Reconfiguration

Press and hold theandbuttons for 3 seconds to reconfigure your Wi-Fi network.

Firmware Upgrades

In order to improve user experience, we will regularly release firmware updates to introduce new functions and solve any software defects that may occur during usage. When a new firmware version is available, we will send an upgrade notification to your account via our app. When upgrading, please make sure your product has sufficient battery or stay powered on and make sure your smartphone is within range to prevent interference.

Specifications

Robot

• Material: ABS Size: 248 x 248 x 92 mm (9.8 x 9.8 x 3.6 in.)
• Weight: Approx. 2.3 kg (81.1 oz.)
• Rated Power: 30 W
• Battery Voltage: 14.4 V
• Battery Capacity: 3200 mAh
• Operating Temperature: 0 °c to 40 °c (32 °F to 104 °F)
• Connectivity: 2.4 GHz Wi-Fi, Bluetooth 4.2 or later

Auto-empty Station

• Size: 240 x 180 x 250 mm (9.45 x 7.08 x 9.84 in.)
• Rated Input: 24 V:::1 A
• Rated Power (Charging): 30 W
• Rated Power (Emptying Dust): 650 W

For more manuals by SwitchBot, visit ManualsLibraryy

SwitchBot Robot Vacuum K11+-FAQs