
Narwal Freo Pro Robot Mop

Product At A Glance
Check List
Main parts

Accessories

Robot Accessory
Front (top cover closed)

Front (top cover open)

Robot bottom

Base station
Front (lid closed)

Front (lid open)

Back

Buttons and indicators
Robot buttons

Base station buttons 
Base station indicators 
Get Ready Before Use
Install the side brushes
Press the side brushes into the slots as indicated by color until they click into place.

Remove the anti-collision foam
Open the robot’s top cover and remove the anti-collision foam.

Place the base station
Plug the power cord into the socket on the back of the base station and connect it to a power outlet. and leave an open space of at least 0.45m in front of the base station for the robot to enter and leave the base station.
Note: If the base station is placed tilted or there are table legs, curtains, and ornaments around, the robot’s obstacle avoidance function may be triggered, affecting its entry and exit.

Add a floor cleaning tablet
Add a floor cleaning tablet to the clean water tank.

Note: Cleaning Tablet should be purchased separately.
Add clean water
Before mopping, add water to the clean water tank for mop washing.
- Open the base station lid. Take out the clean water tank, snap it open, and fill it with clean water.
- Snap the tank shut and put the water tank back into the base station.
Note: DO NOT add any third-party detergents or disinfectants into the clean water tank to avoid product damage.

Boot settings
Push the robot into the base station with side brushes facing outward. The base station will beep once to indicate that charging is successful, and the robot will turn itself on and prompt a voice message.

Connect and bind the robot in the App
Download the Narwal App and follow the instructions for connecting and binding the robot.
Note:
- In the App device page, tap “Seings” > “Device” and then hold the “Restart Robot” for 10s to turn on/off the power-saving mode.
- The power-saving mode is only available in North America.

How to Use
Before using the robot, please make sure you have finished the installation and base station setup in Chapter 2.
Organize the home environment

- A. Put away the cluer on the floor, e.g., scattered cables, rags, slippers, clothes, and books, slippers, clothes, and books.

- B. Open the doors of the rooms to be cleaned and arrange the furniture to leave as much space as possible for cleaning.

- C. Leave other doors closed and install the fence to prevent the robot from entering elevated or low areas.

- D. The maximum obstacle crossing height is 20mm, and the robot cannot enter rooms with a threshold height of over 20mm. You can purchase the Narwal Threshold Ramp to help the robot climb over obstacles.

- E. DO NOT stand in front of the robot, on the threshold, or in narrow aisles to avoid omission.
Mapping
Before cleaning a new home, the robot needs to explore the environment and create a map. Before first-time cleaning, you can trigger mapping by short-pressing the
[Start/Stop] button on the base station or tapping [Start Mapping] in the App.
Note:
- Once a map is created, it can be edited in the App.
- Please do not move the base station after a map is created, or you will have to restart mapping. If large furniture in your home is rearranged, it is recommended to create a new map.
Cleaning
Select cleaning modes
The product comes with four built-in cleaning modes: Vacuum, Mop, Vacuum and Mop, and Vacuum then Mop. You can select and adjust parameters like cleaning cycles, suction, and mop humidity for each mode in the App.
Note: Before any task that includes vacuuming, please make sure that the robot’s top cover is properly in place to avoid any vacuuming errors.
Set Freo Mind
The Freo Mind is an intelligent cleaning assistant. You can select the cleaning mode and then activate Freo Mind in the App. When the Freo Mind is enabled, the robot can:
- set cleaning parameters based on the environmental data collected by sensors;
- Enhance edge-to-edge cleaning.
Start the cleaning task
You can start the robot for cleaning in three ways:
- Tap
[Start Cleaning] in the App. - Short press the
[Start/Stop] button on the robot to start cleaning. The robot will activate the Vacuum Mode by default. - Short press the
[Start/Stop] button on the base station to start cleaning. The robot will activate the Vacuum and Mop Mode by default.
Note: You can adjust the default cleaning mode for pressing buttons on the base station and set more cleaning parameters in the App.
Pause/resume the current task
You can pause/resume the current task in three ways:
- Tap
Pause/
Resume button in the App. - Short-press the
Start/Stop button on the robot; - Short-press the
Start/Stop button on the base station.
Mop washing
If the robot is set for multiple mopping runs or the area for cleaning is large, the robot will automatically return to the base station for mop washing. The number of mopping runs and returns can be modified in the App before cleaning starts, and cannot be modified during the current cleaning task.
End current task
The robot will navigate itself back to the base station when cleaning ends. You can view the current cleaning report in the App. You can manually end the task in the following three ways:
- Press and hold
Finish button for 2s in the App. - Short-press the
Home button on the robot; - Press and hold the
[Start/Stop] button on the base station for 2s.
Mop Drying
After the last mopping run, the robot will return to the base station for mop washing and drying. The drying time can be modified in the App. You can also start mop washing and drying manually in the following two ways:
- Tap
Mop Washing & Drying button in the App. - Double-tap the
[Mop Washing & Drying] buon on the base station.
Parameters
Specifications



For more manuals by NARWAL, visit ManualsLibraryy
Narwal Freo Pro Robot Mop-FAQs
How do I reset the Narwal Freo Pro Robot Mop?
To reset the Narwal Freo Pro, press and hold the main power or reset button for about 10–15 seconds until the indicator light changes or you hear a sound. This restores default settings and can fix minor issues. After resetting, you may need to reconnect the device to the app and Wi-Fi.
How do I connect the Narwal Freo Pro to Wi-Fi or the app?
Install the Narwal app, turn on the robot, and tap “Add Device.” Follow the on-screen instructions to connect it to a 2.4 GHz Wi-Fi network. Ensure your phone is close to the robot during setup. Once connected, you can control cleaning modes, schedules, and settings easily.
Why is my Narwal Freo Pro brush not spinning?
If the brush is not rotating, it is usually due to hair, dust, or debris stuck around it. Turn off the robot and remove the brush to clean it thoroughly. Also, check for any obstructions or damage to the motor area. Regular maintenance helps prevent this issue.
Why is the robot not mopping properly?
If mopping is not working, check whether the water tank is filled and properly installed. Ensure the mop pads are attached correctly and not too dirty. Cleaning the water outlets and restarting the robot can also resolve the issue and restore normal mopping performance.
How do I manually start cleaning on the Narwal Freo Pro?
You can start cleaning by pressing the main power or clean button on the robot. Alternatively, use the mobile app to choose cleaning modes, areas, or schedules. Manual control is helpful when you want a quick clean without setting up advanced features.
How do I fix a Narwal robot that is not working properly?
Start by checking battery levels and ensuring the robot is fully charged. Clean sensors, brushes, and filters to remove blockages. Restart the device to clear temporary errors. If problems continue, perform a factory reset or update the firmware through the app.
Can I use cleaning solutions like vinegar in the robot mop?
It is not recommended to use vinegar or homemade cleaning solutions in the Narwal Freo Pro. These can damage internal components and reduce performance. Always use manufacturer-approved cleaning solutions or plain water to ensure safe operation and maintain the longevity of the device.
How do I reboot or restart the Narwal Freo Pro?
To reboot, turn off the robot and wait a few seconds before turning it back on. You can also press and hold the power button until it restarts. Rebooting helps fix temporary glitches, connectivity problems, or minor software issues without deleting your settings.
Why is my robot vacuum suddenly not turning on?
If the robot does not power on, check the battery level and ensure it is properly charged. Inspect the charging dock and power connection. Overheating or internal safety features may also cause shutdown. Let the device cool down and try restarting it again.
What is the average lifespan of a robot vacuum like Narwal Freo Pro?
A robot vacuum typically lasts between 5 to 8 years with proper care. Regular cleaning of brushes, filters, and sensors helps maintain performance. Replacing worn-out parts on time and using the device correctly can extend its lifespan and keep it running efficiently.






