Plantronics CS500 Wireless Headset System User Manual

Plantronics CS500 Wireless Headset System

What’s in the box

Base and headset basics

Base overview

1. Call/mute LED
2. Power on/subscription LED
3. Charging LED
4. Subscription button
5. Narrowband/wideband switch
6. Power jack
7. Handset lifter/EHS cable jack
8. Telephone interface cable jack
9. Auto answer switch
10. Listening volume dial*
11. Speaking volume dial*
12. Configuration switch*
    * For installation set-up

Headset overview

1. Headband
2. Volume down button
3. Headset LED
4. Volume up button
5. Call button
6. Mute button
7. Microphone

Accessories

1. Electronic hookswitch cable (EHS): electronically takes your desk phone handset off the hook. Enables remote call answer/end with your headset.
2. HL10™ lifter: Automatically lifts the handset and returns it to the cradle. Enables remote call answer/end with your headset

Headset set-up

Your headset comes fully assembled. You can adjust the headband for a better fit and the mouthpiece for optimal performance.

Adjust the headband

1. To adjust the headband, lengthen or shorten the band until it fits comfortably. The click-stop feature keeps the headband securely adjusted.
2. Position the headset so that the foam ear cushion(s) sit comfortably over the centre of your ear(s). For the C510 headset, position the stabiliser T-bar above your ear.
3. For a tighter fit, gently pull the opposite end of the headset inwards as shown.

Adjust the mouthpiece

1. Carefully bend and shape the boom with both hands as shown. Avoid bending or twisting the boom near the microphone or earpiece.
2. Position the click-stop turret and boom so that the microphone is two finger widths from the corner of your mouth.

Connect your desk phone.

This section describes how to connect the base to your desk phone.

Connect the power

Plug one end of the power supply into the power jack on the back of the base and the other end into a working power outlet. The power on LED will be solid white.

Charge the headset

Place the headset in the charging cradle. The charging LED on the base will flash green when charging and turn solid green when the headset is fully charged. Charge for at least 20 minutes before the first use. A full charge takes 3 hours.

NOTE: The product has a replaceable battery. Contact Plantronics for replacement information.

Connect and configure your desk phone.

There are three setup options for connecting the CS510A/CS520A to your desk phone. Select one of the following and continue.

• Desk phone (standard)
• Desk phone + HL10 lifter (sold separately)
• Desk phone + EHS cable (sold separately)

NOTE: If you will be using a standard desk phone set-up or a desk phone with an HL10 lifter, continue below. If you will be using the desk phone with an EHS cable, refer to the Desk phone plus EHS cable section in this guide. For further installation information, refer to the EHS Getting Started guide that came with your EHS cable or at plantronics.com/accessories.

Desk phone (standard)

1. Connect one end of the telephone interface cable to the back of the base.
2. Disconnect the handset coil cord from the desk phone and reconnect it to the telephone interface cable junction box.
3. Connect the remaining end of the telephone interface cable to the open handset port on the desk phone.
   NOTE: Your desk phone handset will continue to work; it’s just hooked up differently.

NOTE: If your phone has a built-in headset port, you should only use the headset port if you will not be using the HL10 lifter. In this configuration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.

Check the configuration and make a test call

1. If your desk phone has a volume control, set it to mid-range.
2. Look at the bottom panel of your base and make sure the default settings are correct. Set your desk phone’s volume as well.
   listening volume dial ( ) = 3 and speaking volume dial ( ) = 3
   configuration switch = A
   desk phone volume = mid-range
3. Remove the handset from the desk phone cradle.
4. While wearing your headset, press the call button on the headset.
5. If you do not hear a dial tone, adjust the configuration switch (A-G) until you do.
   NOTE: For most phones, these factory default settings will sound the best.
6. Dial a test call from the desk phone. If needed, fine-tune the volume with the headset volume controls. You can also adjust the desk phone’s speaking and listening volumes on the bottom of the base.

Desk phone plus HL10 lifter (sold separately)

NOTE: First, follow the steps above for Desk phone (standard).

1. Firmly press the handset lifter power cord into the handset lifter jack.
2. While wearing your headset, slide the handset lifter arm under the handset until the lifter base touches the side of the phone.
3. Slide the lifter up to where it nearly touches the handset earpiece.
4. Press the call control button on your headset to activate the lifter.
5. If you hear a dial tone, the lifter is set correctly and needs no adjustment.
6. Remove the protective strips from the 3 mounting tapes on the underside of the lifter.
7. Gently place the lifter on the desk phone in the pre-determined position.
8. Press firmly to adhere.

If you do not hear a dial tone

1. If you do not hear a dial tone, raise the lifter height switch to the next highest position.
2. Repeat steps 2 to 5 above as necessary until you hear a dial tone.
3. When you hear a dial tone, secure the lifter as described in Steps 6 to 8.

Additional parts (if required)

Use the extender arm when the handset lifter needs additional stability when lifting and returning the handset to the cradle.

Extender arm

1. Slide the extender arm onto the lifter.
2. Stabilisers can be shifted left and right. Position stabilisers on the outside of the handset to gently grip the phone.

Ringer microphone

Use the ringer microphone only when the telephone speaker is not located directly under the handset.

1. Remove the cover from the ringer microphone jack on the back of the lifter.
2. Connect the ringer microphone plug.
3. Place a ringer microphone over the phone speaker. Remove adhesive tape and attach.

For Nortel phones only

Desk phone plus EHS cable

1. Connect the end of the EHS cable to the base and the other end to the desk phone as described in the EHS Adapter Getting Started guide.

NOTE: For further installation information, refer to the EHS Getting Started guide that came with your EHS cable or at plantronics.com/accessories.

Position your base

The minimum recommended separation between your desk phone and the base is 6 inches.

The minimum recommended separation between the base and the computer is 12 inches. Incorrect position can cause noise and interference problems.

Your headset

Now that you’ve adjusted your headset and connected your desk phone, read this section to learn about the headset features, how to use the controls, and more.

Headset controls

 IMPORTANT: For your safety, do not usethe  the headset at high volumes for extended periods of time. Doing so can cause hearing loss. Always listen at moderate levels. For more information on headsets and hearing, visit: plantronics.com/healthandsafety.

Talk time

With a single full charge, the CS510A/CS520A will provide up to 8 hours of talk time. Talk time will be reduced when operating in wideband mode or if the headset is used consistently at a far distance from the base.

Battery

This product has a replaceable battery. To ensure replacement batteries meet Plantronics ‘ quality standards and for optimal performance, only use replacement batteries provided by Plantronics.

Low battery warning

If you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds, indicating that the battery is low. You should recharge the headset immediately.

If you are not on a call and press the call button, you will hear three low tones if the battery is critically low. You should recharge the headset immediately.

Muting your headset during a call

To mute/unmute the call, press the mute button.

When mute is activated, the call/mute LED on the base will be solid red, and you will hear three high tones (you will still be able to hear the caller).

Adjusting your headset volume

Fine-tune your headset volume by pressing the volume [+] button to increase or the volume [–] button to decrease.

Make set-up volume adjustments for the desk phone with the base volume dials.

Out of range warning tones

If you are on a call and go out of the operating range, you will hear three low tones. You will hear a single mid tone when you are back in range.

If you stay out of range, an active call will be suspended. The call will be re-established when you walk back into range. If you remain out of range for more than 5 minutes, the system will drop the call.

If you are not on a call and go out of the operating range and then press the call button, you will hear a single tone for the button press and three low tones for the failure to make a link.

Your base

Base phone button and switches

1 Subscription button

The headset and base that came in the box are subscribed (connected) to each other. However, if you wish to use a new headset or need to restore a subscription to your current headset, the units can be subscribed to each other by the following two methods.

Automatic secure subscription

With your system idle, docking a headset will automatically subscribe it to the base, making it the primary headset. The power-on/subscription LED will flash white during the subscription process and become solid white when the new subscription is established.

Manual over-the-air subscription

1. With your system idle and your headset undocked, press and hold the subscription button on the base for three seconds. The power on/subscription light will flash white.
2. Press and hold the volume up button on the headset for three seconds until the headset LED turns solid white. When the power-on/subscription LED on the base becomes solid white, the headset and base are subscribed to one another.

NOTE: If the subscription process times out after two minutes or if the subscription process fails, the subscription LED on the base will go dark for three seconds and then re-illuminate steadily to indicate power is applied to the base. If this occurs, try to resubscribe the headset again.

Ending subscription

If the base is in subscription mode and you want to stop the base from searching for a headset, press the subscription button again. The subscription LED on the base will go dark for three seconds and then re-illuminate steadily to indicate power is applied to the base.

2 Wideband/narrowband switch

The CS510A/CS520A has wideband audio, which allows speech to sound clearer and more natural. If your desk phone is capable of wideband audio, set the wideband-narrowband switch to green for wideband.

Set the switch to red (narrowband) for longer headset battery life or to increase the number of systems that can work in a small area.

3 Auto answer switch

Auto answer saves a button press to establish the radio link between the headset and base. When the auto answer is set to red, you must press the headset call button to answer an incoming call.

When the auto answer is set to green, you can answer a call just by lifting the headset from the base.

NOTE: Auto answer/end capability requires the use of an EHS cable or HL10 lifter. Visit plantronics.com/accessories for more information.

Daily use

Place an outgoing call

1. Wearing your headset, press the headset call button.
2. Remove the handset from the cradle. You will hear a dial tone.
   NOTE: This step will be automatic if you install a lifter or EHS cable accessory. For a complete list of accessories, visit plantronics.com/accessories.
3. Dial the number using your desk phone.
4. To end the call, press the headset call button and hang up the handset.

Answer an incoming call

1. Wearing your headset, press the headset call button.
2. Remove the handset from the cradle and speak to your caller.
   NOTE: This step will be automatic if you install a lifter or EHS cable accessory. For a complete list of accessories, visit plantronics.com/accessories.
3. To end the call, press the headset call button and hang up the handset.

Conference up to three additional headsets

You can conference up to three additional headsets to a call in progress.

Join a conference call.

While the base has an active link (on a call), place the guest headset into the primary user’s charging cradle (this connects the headset to the base). When the base subscription LED stops flashing white and becomes solid white, the primary headset/user will hear a tone indicating a guest wishes to join the call. Press the primary user’s call button within ten seconds to accept the guest headset; otherwise, the request is terminated, and the guest will hear an error tone in their headset.

To connect a guest headset that is of a different variety to the primary headset, briefly press the base subscription button while the base has an active link. Next, press the guest headset volume up button until the indicator light turns on. When the base subscription LED stops flashing white and remains solid white, the request to join will be heard in the primary user’s headset, and the primary user will have to press their call button within 10 seconds to accept the guest.t

Exit a conference ca.ll

Guests’ headsets can remawith as guests through multiple calls. To remove a guest headset, press the guest headset’s call button or dock the primary user’s headset in the charging cradle. A single tone in the master headset will be heard as each guest leaves the call.

Troubleshooting

Headset

Talk time performance is significantly degraded even after a full recharge.

• The battery is wearing out. Call Plantronics at (800) 544-4660 for factory replacement information or contact us at plantronics.com/support.

Desk phone

I can’t hear a dial tone in the headset.

• Make sure your headset is charged.
• Make sure your headset is subscribed to the base. See the Subscription button.
• Press the call button on your headset.
• If using a lifter, make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary.
• Adjust the configuration switch on the base until a dial tone is heard.
• Fine-tune the listening volume on the headset.
• If the volume is still too low, adjust the listening volume dial on the base.

I hear static.

• Make sure there are at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. You may hear static as your headset is going out of range; move closer to the base.

The sound is distorted.

• Lower the speaking volume dial or the listening volume dial on the base. For most telephones, the correct setting is position 3.
• If your desk phone has a volume control, lower it until the distortion disappears.
• If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. If the distortion persists, lower the listening volume dial on the base.
• Make sure there is at least 12 inches between your base and your computer, and at least 6 inches between your base and your telephone.

I hear an echo in the headset.

• Lower the listening volume dial and the speaking volume dial on the base. For most telephones, the correct setting is position 3.
• If the audio level is too low in this position, adjust the headset volume control to increase the headset speaker volume.
• If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is a finger’s width from the corner of your mouth.
• Adjust the configuration switch. The most commonly used position is “A”.

People I talk to can hear a buzz in the background.

• Move the base further away from your phone.
• If the base power supply is plugged into a power strip, plug it into the wall directly.

The handset lifter is installed, but it does not lift the handset.

• Ensure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.

NEED MORE HELP?

plantronics.com/support

Plantronics, Inc.
345 Encinal Street
Santa Cruz, CA 95060
United States

Plantronics BV
South Point Building C
Scorpius 140
2132 LR Hoofddorp
Netherlands

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Plantronics CS500 Wireless Headset System- FAQs