Aqara 2K Security Indoor Camera Hub G3 User Manual

Aqara 2K Security Indoor Camera Hub G3

Product Introduction

The Camera Hub G3 is a pan and tilt (PT) surveillance camera, which integrates the hub function of the new generation of
Zigbee supports 2K (1296p) video. With the built-in NPU (neural network computing unit), it supports rich AI facial recognition functions, as well as HomeKit Secure Video. With the automatic PT function, it supports fixed position setting, video cruise path planning, power-o memory, and other functions, and allows learning and replacing the remote control of various household appliances through the embedded infrared remote control module, which is a new generation of integrated hub camera product for home security and intelligent control of Aqara devices.

Front view of the Product:

Button description:

1. Long-press for 3 seconds: Push the emergency alert message
2. Long-press for 10 seconds: Reset the network and unbind the device
3. Press 10 times quickly: Restore the factory settings

Rear view of the product:

PT and microSD card slot:

Quick Setup

1. Download the Aqara Home app: Search for “Aqara Home” in the Apple App Store, Google Play, Xiaomi GetApps, Huawei App Gallery, or scan the following QR code to download the Aqara Home app.
2. Power up and turn on the camera: Locate the power interface at the bottom of the product and plug the Type-C power cord to connect the power adapter. When the camera is started, the status indicator will turn yellow and flash quickly.
3. Add camera: Connect to Aqara Home Open the Aqara Home app, click “+” in the upper right corner of the home page, select Camera Hub G3, and follow the instructions of the app to operate. After a successful connection, the status indicator of the device will be blue. If the device addition fails, please confirm the following points:
   • The Wi-Fi name or password contains an unsupported special character, such as @, #, %, -, $, etc., resulting in failure to connect to the router. Please change it to a commonly used character and try again.
   • If the camera cannot recognize the QR code generated by the mobile phone. Please make sure that the screen size of the mobile phone is not less than 4.7 inches, and make sure that you don’t use the backlight of camera to shoot the QR code.
   • Check whether the router has enabled the Wi-Fi anti-squatter setting, which causes the camera to be unable to connect to the Internet.
   • Check whether the router has enabled AP isolation, which leads to the failure to search for the camera on the mobile phone in the LAN.
   • Connect to Apple HomeKit: Open the Apple Home app, click the “+” in the upper right corner to go to the Add Accessories page, scan or manually enter the HomeKit setting code at the bottom of the camera, and bind the device to HomeKit. Instructions for HomeKit Addition Failures
   • It prompts that “Accessory failed to be added”. Due to repeated adding failure, the error message cached in the iOS system cannot be released. Please restart the iOS device and reset the camera, and try again.
   • It prompts that “Accessories have been added”. After restarting the iOS device and resetting the camera, manually enter the HomeKit setting code to add it again.
   • It prompts that “No accessories are found”. Please reset the camera, wait for 3 minutes, and then manually enter the HomeKit setting code to add it again.
4. Add accessory: After the camera is added successfully, please open the Aqara Home app and refer to the operation manual of the accessory to add

Product Installation

1. The packaging box of this product does not contain a bracket, but does support a 1/4-inch threaded screw. If wall
   mounting or lifting is required, the bracket or any other threaded screw-compatible mount shall be purchased
   separately.
2. Please ensure that the camera is successfully added to the app before mounting it on the wall.
3. The camera can be placed on a writing desk, dining room table, bookcase, coffee table, or other horizontal surfaces for
   use.
4. After mounting the camera in the lifting position, the image needs to be flipped in the Aqara Home app to be viewed
   normally.

• The camera should be placed within the range of the wireless Wi-Fi signal coverage.
• Do not place it near a strong electromagnetic interference source.
• Avoid a direct light source to the camera lens at close range.
• Make sure there are no obstructions around the device.
• This product is only for indoor use.

The above diagram shows the installation methods. In case of using a bracket/mount purchased separately, please refer to its
installation guide.

Description of Status Indicator

Specifications

• Product Model: CH-H03
• Video Coding: H.264
• Resolution: 2K (2304×1296p)
• Power supply Input: 5V 2A
• Viewing Angle: 110°
• Overall Power Consumption: 10W (MAX)
• Product Dimensions: 123.4 × 85.1 × 67.8 mm (4.86 × 3.35 × 2.67 in.) Working Temperature: -10℃ ~ 40℃ (14°F ~ 104°F)
• Pan/Tilt Angle: Horizontal 340°, vertical 45° (upward 30°, downward 15°)
• Wireless Protocol: Wi-Fi IEEE 802.11b/g/n/a/ac 2.4/5GHz, Zigbee 3.0
• Local Storage: MicroSD card (supports products with CLASS 4 or above, compatible with exFat and FAT32 file formats, and supports a maximum capacity of 128GB)

Warnings

• This product is NOT a toy. Please keep children away from this product.
• This product is designed for indoor use only. Do NOT use in humid environments or outdoors.
• Beware of moisture; do NOT spill water or other liquids onto the product.
• Do NOT place this product near a heat source. Do NOT place it in an enclosure unless there is normal ventilation.
• Do NOT attempt to repair this product by yourself. All repairs should be performed by an authorized professional.
• This product is only suitable for improving the convenience of your home life and reminding you about the status of your devices. It should NOT be used as security equipment for a home, building, warehouse, or any other place. If a user violates the product use instructions, the manufacturer will NOT be liable for any risks and property losses.

Under normal use of the condition, this equipment should be kept at a separation distance of at least 20 cm between the antenna and the body of the user.

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Aqara 2K Security Indoor Camera Hub G3-FAQs