Bose Quiet Comfort Earbuds User Guide

Bose Quiet Comfort Earbuds

Important Safety Instructions

1. Read these instructions.
2. Keep these instructions.
3. Heed all warnings.
4. Follow all instructions.
5. Do not use this apparatus near water.
6. Clean only with a dry cloth.
7. Only use attachments/accessories specified by the manufacturer.

WARNINGS/CAUTIONS

• To avoid accidental ingestion, keep the earbuds away from children and pets. The earbuds contain a lithium-ion
  battery, and may be hazardous if swallowed. If ingested, seek immediate medical attention. When not in use, store
  the earbuds in the charging case with the lid closed, and keep them out of reach of small children and pets.
• Do NOT allow children to use the earbuds.
• Do NOT use the earbuds at a high volume for any extended period.
• To avoid hearing damage, use your earbuds at a comfortable, moderate volume level.
• Turn the volume down on your device before placing the earbuds in/on your ears, then turn the volume up gradually until you reach a comfortable listening level.
• When using this product, basic precautions should always be followed, including the following:

1. Read all the instructions before using the charging case.
2. To reduce the risk of injury, close supervision is necessary when the charging case is used near children.
3. Do not expose the charging case to water, rain, liquids, or snow.
4. Use of a power supply or charger not recommended or sold by a power pack manufacturer may result in a risk of fire or injury to persons.
5. Do not use the charging case in excess of its output rating. Overload outputs above the rating may result in a risk of
   fire or injury to persons.
6. Do not use a charging case that is damaged or modified. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury to persons.
7. Do not disassemble the charging case. Take it to a qualified service person when service or repair is required. Incorrect reassembly may result in the risk of fire or injury to persons.
8. Do not open, crush, or expose a charging case to fire or excessive temperature. Exposure to fire or temperature above 212° F, 100° C may cause explosion.
9. Have servicing performed by a qualified repair person using only identical replacement parts. This will ensure that the safety of the product is maintained.

• Use caution and follow applicable laws regarding mobile phone and headphone use if using earbuds for phone calls while driving. Some jurisdictions impose specific limitations, such as single earpiece configuration, on the use of such products while driving. DON’T use the earbuds for any other purpose while driving.
• Do NOT use the earbuds with noise canceling mode at any time the inability to hear surrounding sounds may present a danger to yourself or others, e.g., while riding a bicycle or walking in or near traffic, a construction site or railroad, etc., and follow applicable laws regarding headphone use.

1. Turn the earbuds off, or use the earbuds with noise canceling off and adjust your volume, to ensure you can hear surrounding sounds, including alarms and warning signals.
2. Be aware of how sounds that you rely on as reminders or warnings may vary in character when using the earbuds, even with Auto Transparency mode.

• Do NOT submerge or expose the earbuds for extended period to water, or wear while participating in water sports, e.g., swimming, waterskiing, surfing, etc.
• Remove earbuds immediately if you experience a warming sensation or loss of audio.

WHAT’S IN THE BOX

Content

Confirm that the following parts are included:

NOTE: Size 2 ear tips are attached to the earbuds. For help identifying the ear tip sizes.

If any part of the product is damaged, don’t use it. Contact your authorized Bose dealer or Bose customer service.

Visit: worldwide.Bose.com/Support/QCEarbuds

BOSE MUSIC APP SETUP

The Bose Music app lets you set up and control the earbuds from any mobile device, such as a smartphone or tablet.

Using the app, you can manage Bluetooth connections, manage earbud settings, choose your voice prompt language, learn about wireless charging, and get new features.

NOTE: If you have already created a Bose account for another Bose product.

DOWNLOAD THE BOSE MUSIC APP

1. On your mobile device, download the Bose Music app.
2. Follow the app instructions.

ADD THE EARBUDS TO AN EXISTING ACCOUNT

To add your Bose QuietComfort Earbuds, open the Bose Music app and add your earbuds.

HOW TO WEAR

• Insert the earbud so the ear tip gently rests at the opening of your ear canal.

NOTE: Each ear tip is marked with either an L (left) or an R (right).

• Slightly rotate the earbud back until the ear tip creates a comfortable seal at your ear canal.

NOTE: Rotating the earbud too far back (or forward) may impact audio and microphone sound quality.

• Tuck the top of the ear tip wing under your ear ridge.
• Check the fit.
• Repeat steps 1 – 4 to insert the other earbud.

POWER

POWER ON

1. Press the button on the front of the charging case.
2. When the charging case opens, the earbuds power on. The earbud status lights and charging case status lights glow.

NOTE: When you remove the earbuds from the charging case, close the case to help preserve the battery life and keep the case free of debris.

POWER OFF

1. Place both earbuds in the charging case. The earbud status lights glow according to the charging status.
2. Close the case. The earbuds power off.

STANDBY

Standby conserves the earbud battery when the earbuds are out of the case and not in use. The earbuds switch to Standby when you remove both earbuds from your ears for 20 minutes.

To wake the earbuds, insert both earbuds in your ears.

TOUCH CONTROL

Use touch control by tapping or swiping the touch surface of the earbuds. With touch control, you can play/pause audio, change the volume (if enabled), perform basic call functions, access mobile device voice control, adjust noise cancellation, and use a Shortcut.

TOUCH SURFACE AREA

The touch surface is located on the outer surface of each earbud. The right earbud controls media playback, volume, phone calls, and mobile device voice control. The left earbud controls noise cancellation and your Shortcut.

NOISE CANCELLATION

To change the noise canceling mode, double-tap the left earbud.

IN-EAR DETECTION

In-ear detection uses sensors to identify when you’re wearing the earbuds. You can automatically play/pause audio, answer phone calls (if enabled), and adjust noise cancellation by inserting or removing an earbud.

NOTE: To disable in-ear detection features, use the Bose Music app.

You can access these options from the Settings menu.

AUTO PLAY/PAUSE

When you remove an earbud, audio pauses on both earbuds. To resume audio, reinsert the earbud.

AUTO ANSWER CALL

You can answer phone calls by inserting the right earbud.

NOTE: To enable this feature, use the Bose Music app. You can access this option from the Settings menu.

AUTO TRANSPARENCY

When you remove an earbud, the noise-canceling mode adjusts to full transparency on the other earbud.

To adjust the other earbud to its previous noise-canceling mode, reinsert the earbud.

NOISE CANCELLATION

Noise-canceling reduces unwanted noise, providing a clearer and more lifelike audio performance. You can choose between two noise-canceling modes: Quiet and Aware.

• Quiet Mode allows you to block out distractions using the highest level of noise cancellation.
• Aware Mode provides full transparency and allows you to hear your surroundings while enjoying your audio.
• Aware Mode also includes ActiveSense™ technology to reduce sudden or loud noises.

Choose your noise noise-canceling mode based on your listening preferences and environment.

NOISE CANCELLING MODES

NOTE: When powered on, the earbuds default to the last mode you used.

Aware Mode with ActiveSense™

The dynamic noise cancellation of Aware Mode with ActiveSense™ technology allows you to hear your surroundings while reducing unwanted noise.

Aware Mode with ActiveSense™ allows the earbuds to automatically turn on noise cancellation when sudden or loud noises occur near you. Once the noise stops, noise cancellation automatically turns off again.

NOTE: To turn off ActiveSense™, use the Bose Music app.

ADJUST NOISE CANCELLATION

To change the noise-canceling mode, double-tap the left earbud. A voice prompt announces the selected noise-canceling mode.

NOISE CANCELLATION WHILE ON A CALL

When you receive a call, the earbuds remain in the current noise-canceling mode and Self Voice is activated. Self Voice helps you hear yourself speak more naturally.

To adjust the noise-canceling mode while on a call, double-tap the left earbud.

NOTES:

• Auto Transparency is disabled during phone calls.
• To adjust Self Voice, use the Bose Music app. You can access this option from the Settings menu.
• ActiveSense™ is disabled while on a call.

USE NOISE CANCELLATION ONLY

Clear away noisy distractions without audio. Focus on what matters most — your work or whatever your passion.

• Press and hold the Bluetooth button in the charging case until you hear “Bluetooth off.”

Your mobile device disconnects, and all audio stops playing.

• Double-tap the left earbud to set your preferred noise-canceling mode.

NOTE: To reconnect your mobile device, select the earbuds from the Bluetooth list on your device.

BATTERY

CHARGE THE EARBUDS

1. Align the charging contacts on the left earbud with the charging pins on the left side of the charging case. NOTE: Before charging, make sure the earbuds are at room temperature, between 46° F (8° C) and 102° F (39° C).
2. Place the earbud in the charging case until it magnetically snaps into place. The earbud status light glows according to the charging status.
3. Repeat steps 1 – 2 for the right earbud.
4. Close the charging case.

NOTE: If the case is also charging, it can remain open.

CHARGE THE CHARGING CASE

CAUTION: Use this product only with an agency-approved power supply that meets local regulatory requirements (e.g., UL, CSA, VDE, CCC).

1. With the charging case closed, connect the small end of the USB cable to the USB-C port.
2. Connect the other end to a USB-A wall charger (not provided). The charging case status lights glow.

NOTES:

• If the earbuds are in the case, the case can remain open.
• Before charging, be sure the case is at room temperature, between 46° F (8° C) and 102° F (39° C).

EARBUD AND CHARGING CASE STATUS

CHECK THE CHARGING CASE BATTERY LEVEL

1. Press the button on the front of the charging case to open the case.
2. The charging case status lights glow according to the battery level.

CHARGING CASE STATUS LIGHTS

The charging case status lights are located on the front of the charging case. They show the charge status and battery level of the case and the earbud update status.

Battery status

Shows the charging case battery level.

NOTE: When the case is charging, the last light blinks according to the current battery level. When it is fully charged, all five charging case status lights glow solid white.

CARE AND MAINTENANCE

STORE THE EARBUDS

When you’re not using the earbuds, store them in the charging case. Close the charging case to help preserve battery life and keep the charging case free of debris.

When storing the earbuds for an extended period of time (more than 4 weeks), make sure they are stored at room temperature and the charging case battery level is greater than 40%.

CLEAN THE EARBUDS AND CHARGING CASE

REPLACEMENT PARTS AND ACCESSORIES

Replacement parts and accessories can be ordered through Bose customer service.

Visit: worldwide.Bose.com/Support/QCEarbuds

LIMITED WARRANTY

The earbuds are covered by a limited warranty. Visit our website at global.Bose.com/warranty for details of the limited warranty.

To register your product, visit global.Bose.com/register for instructions.

Failure to register will not affect your limited warranty rights.

TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST

If you experience problems with the earbuds, try these solutions first:

• Charge the battery.
• Power on the earbuds.
• Check the earbud status lights and charging case status lights.
• Make sure your mobile device supports Bluetooth connections.
• Download the Bose Music app and run available software updates.
• Move your mobile device closer to the earbuds (30 ft or 9 m) and away from any interference or obstructions.
• Increase the volume on the earbuds, your mobile device, and the music app.
• Connect another mobile device.

OTHER SOLUTIONS

If you cannot resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service.

Visit: worldwide.Bose.com/contact

REBOOT THE EARBUDS AND CHARGING CASE

If the earbuds are unresponsive, you can reboot them.

NOTE: Rebooting the earbuds clears the earbud device list. It doesn’t clear other settings.

1. Place the earbuds in the charging case.
2. Press and hold the Bluetooth button in the charging case for 30 seconds until the earbud status lights blink.

When the reboot is complete, the earbud status lights and charging case status lights glow.

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Bose Quiet Comfort Earbuds-FAQs