Dell XPS 13 9350 High Performance Laptop Service Manual

Dell XPS 13 9350 High Performance Laptop

Before working inside your computer

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Before you begin

1. Save and close all open files and exit all open applications.
2. Shut down your computer.
   1. Windows 10: Click or tap Start → Power → Shutdown
   2. Windows 8.1: On the Start screen, click or tap the power icon → Shut down.
   3. Windows 7: Click or tap Start → Shut down.NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all cables such as telephone cables, network cables, and so on, from your computer.
5. Disconnect all attached devices and peripherals, such as keyboard, mouse, monitor, and so on, from your computer.
6. Remove any media card and optical disc from your computer, if applicable.

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.

• WARNING: Before working inside your computer, read the safety information that is shipped with it. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
• WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the power source.
• CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.
• CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts.
• CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
• CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.
• CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have connectors with locking tabs or thumb screws that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and connectors are correctly oriented and aligned.
• CAUTION: Press and eject any installed card from the media card reader.

Recommended tools

The procedures in this document may require the following tools:

• Philips screwdriver
• Flat-head screwdriver
• Torx #5 (T5) screwdriver
• Plastic scribe

After working inside your computer

CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, and cables you removed before working on your computer.
3. Replace any media cards, discs, and any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.

Removing the base cover

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

1. Close the display and turn the computer over.
2. Using your fingertips, open the system badge.
3. Remove the screws that secure the base cover to the palm-rest assembly.
   1. screws (9)
   2. system badge
   3. base cover
4. Starting from the back of the computer, pry up the base cover using a plastic scribe.
5. Lift the base cover off the palm-rest assembly.
   1. palm-rest assembly
   2. base cover
   3. plastic scribe

Replacing the base cover

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

1. Align the screw holes on the base cover with the screw holes on the palm-rest assembly and snap the base cover into place.
2. Using your fingertips, turn the system badge over.
3. Replace the screws that secure the base cover to the palm-rest assembly.
4. Turn the system badge over and keep it in place.

Removing the battery

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

Remove the base cover.

Procedure

1. Disconnect the battery cable from the system board.
2. Peel off the tapes that secure the speaker cable to the battery.
   1. battery cable
   2. speaker cable
   3. tapes (6)
3. Remove the screws that secure the battery to the palm-rest assembly.
4. Lift the battery off the palm-rest assembly.
   1. palm-rest assembly
   2. battery
   3. screws (4)
5. Turn the computer over, open the display, and press the power button for about 5 seconds to ground the computer.

Replacing the battery

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

1. Align the screw holes on the battery with the screw holes on the palm-rest assembly.
2. Adhere to the tapes that secure the speaker cable to the battery.
3. Replace the screws that secure the battery to the palm-rest assembly.
4. Connect the battery cable to the system board.

Post-requisites
Replace the base cover.

Removing the solid-state drive

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive.CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or in state.

Prerequisites

1. Remove the base cover.
2. Remove the battery.

Procedure

1. Remove the screw that secures the solid-state drive to the system board.
2. Slide and remove the solid-state drive from the solid-state drive slot.
   1. solid-state drive slot
   2. screw
   3. solid-state drive

Replacing the solid-state drive

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive.

Procedure

1. Align the notches on the solid-state drive with the tabs in the solid-state drive slot.
2. Slide the solid-state drive at an angle into the solid-state drive slot.
3. Press the other end of the solid-state drive down and replace the screw that secures the solid-state drive to the system board.
   1. solid-state drive slot
   2. tab
   3. notch
   4. solid-state drive
   5. screw

Post-requisites

1. Replace the battery.
2. Replace the base cover.

Removing the wireless card

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

1. Remove the base cover.
2. Remove the battery.

Procedure

1. Remove the screw that secures the wireless-card bracket to the system board.
2. Lift the wireless card bracket off the wireless card.
3. Disconnect the wireless card cables from the wireless card.
4. Slide and remove the wireless card out of the wireless card slot.
   1. wireless-card bracket
   2. screw
   3. antenna cables (2)
   4. wireless card
   5. wireless-card slot

Replacing the wireless card

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

1. Align the notches on the wireless card with the tabs in the wireless card slot. CAUTION: To avoid damage to the wireless card, never place cables under the wireless card
2. Slide the wireless card at an angle into the wireless card slot.
3. Connect the antenna cables to the wireless card. The following table provides the antenna cable color schemes for the wireless card supported by your computer.
4. Press the other end of the wireless card down.
5. Place the wireless card bracket on the wireless card.
6. Replace the screw that secures the wireless-card bracket to the system board.
   1. wireless card
   2. notch
   3. tab
   4. antenna cables (2)
   5. screw
   6. wireless-card bracket
   7. wireless-card slot

Post-requisites

1. Replace the battery.
2. Replace the base cover.

Removing the speakers

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

1. Remove the base cover
2. Remove the battery.

Procedure

1. Disconnect the speaker cable from the system board.
2. Remove the screws that secure the speakers to the palm-rest assembly.
3. Note the speaker-cable routing and peel off the tapes that secure the speaker cable to the system board.
4. Lift the speakers, along with its cables, off the palm-rest assembly.
   1. tapes (2)
   2. system board
   3. speaker cable
   4. screws (4)
   5. speakers (2)
   6. palm-rest assembly

Replacing the speakers

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

1. Using the alignment posts on the palm-rest assembly, place the speakers on the palm-rest assembly.
2. Replace the screws that secure the speakers to the palm-rest assembly.
3. Route the speaker cable on the system board and adhere the tapes to the system board.
4. Connect the speaker cable to the system board.

Post-requisites

1. Replace the battery.
2. Replace the base cover.

Removing the coin-cell battery

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

Prerequisites

1. Remove the base cover.
2. Remove the battery.

Procedure

1. Disconnect the coin-cell battery cable from the system board.
2. Note the location of the coin-cell battery and pry it off the palm-rest assembly.
   1. coin-cell battery cable
   2. palm-rest assembly
   3. coin-cell battery

Replacing the coin-cell battery

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

1. Adhere the coin-cell battery to the palm-rest assembly.
2. Connect the coin-cell battery cable to the system board.

Post-requisites

1. Replace the battery.
2. Replace the base cover.

Removing the heat sink

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.

CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease.

Prerequisites

1. Remove the base cover.
2. Remove the battery.

Procedure

1. In sequential order (as indicated on the heat-sink assembly), remove the screws that secure the heat sink to the system board.
2. Lift the heat sink off the system board.
   1. heat sink
   2. screws (4)

Replacing the heat sink

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together. If either the system board or the heat sink is replaced, use the thermal pad provided in the kit to ensure that thermal conductivity is achieved.

Procedure

1. Align the screw holes on the heat sink with the screw holes on the system board.
2. Replace the screws that secure the heat sink to the system board.

Post-requisites

1. Replace the battery.
2. Replace the base cover.

Removing the battery-status light cable

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

1. Remove the base cover.
2. Remove the battery.

Procedure

1. Peel off the tape that secures the battery-status light cable to the keyboard control board.
2. Lift the latch and disconnect the battery-status light cable from the keyboard control board.

Replacing the system board

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must make the desired changes again after you replace the system board.

Procedure

1. Slide the system board under the tabs on the palm-rest assembly and align the screw holes on the system board with the screw holes on the palm-rest assembly.
2. Replace the screws that secure the system board to the palm-rest assembly.
3. Slide the I/O-board cable, the touchpad cable, and the keyboard-controls board cable into the system board and press down on the connector latches to secure the cables.
4. Connect the camera cable, the touch-screen cable (optional), the power-adapter port cable, the coin-cell battery cable, the speaker cable, the fan cable, and the display cable to the system board.
5. Adhere the tape that secures the antenna cables and power-adapter port to the system board.
6. Align the screw holes on the display-cable bracket with the screw holes on the system board.
7. Replace the screws that secure the display-cable bracket to sthe ystem board.
8. Adhere the tapes that secure the speaker cable to the system board.
9. Adhere the tape over the display-cable bracket.

Post-requisites

1. Replace the heat sink.
2. Replace the solid-state drive.
3. Replace the wireless card.
4. Replace the battery.
5. Replace the base cover.

Removing the palm rest

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites

1. Remove the base cover.
2. Remove the battery.
3. Remove the battery-status light cable.
4. Remove the wireless card.
5. Remove the heat sink.
6. Remove the I/O board.
7. Remove the speakers.
8. Remove the coin-cell battery.
9. Remove the touchpad.
10. Follow the procedure from step 1 to step 12 in “Removing the System Board”.
11. Remove the fan.
12. Remove the I/O-board cable.
13. Remove the keyboard.

Procedure

1. Open the palm rest and then remove the screws that secure the palm rest to the display hinges.
   1. palm rest
   2. display assembly
   3. display hinges (2)
   4. screws (4)

Replacing the palmrest

WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure

1. Slide the palm rest under the display hinges and align the screw holes on the palm rest with the screw holes on the display hinges.
2. Replace the screws that secure the palm rest to the display hinges.
3. Close the palm rest.

Post-requisites

1. Replace the keyboard.
2. Replace the I/O-board cable .
3. Replace the fan.
4. Replace the system board.
5. Replace the touch pad.
6. Replace the coin-cell battery.
7. Replace the speakers.
8. Replace the I/O board.
9. Replace the heat sink.
10. Replace the wireless card.
11. Replace the battery-status light cable.
12. Replace the battery.
13. Replace the base cover.

Flashing the BIOS

You may need to flash (update) the BIOS when an update is available or when you replace the system board.

To flash the BIOS:

1. Turn on the computer.
2. Go to www.dell.com/support.
3. Click Product Support, enter the Service Tag of your computer, and click Submit.NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads.
5. Select the operating system installed on your computer.
6. Scroll down the page and expand BIOS.
7. Click Download File to download the latest version of the BIOS for your computer.
8. Save the file and, once the download is complete, navigate to the folder where you saved the BIOS update file.
9. Double-click the BIOS update file icon and follow the instructions on the screen.

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Dell XPS 13 9350 High Performance Laptop-FAQs