Dreame D20 Ultra Mop Self-Cleaning User Manual

Dreame D20 Ultra Mop Self-Cleaning

Safety Information

To avoid electric shock, fire, or injury caused by improper use of the appliance, please read the user manual carefully before using the appliance and keep it for future reference.

Usage Restrictions

• This product should not be used by children younger than 8 years old, nor by persons with physical, sensory, or intellectual deficiencies, or limited experience or knowledge, without the supervision of a parent or guardian to ensure safe operation and to avoid any risks. Cleaning and maintenance shall not be performed by children without supervision.
• Children shall not play with this product. Ensure children and pets are kept at a safe distance from the robot while it is operating.
• This product is for floor cleaning in a home environment only. Do not use it outdoors, on non-floor surfaces, or in a commercial or industrial setting.
• If the power cord becomes damaged or broken, stop using it immediately and contact after-sales service.
• Do not use the robot in an area suspended above ground level without a protective barrier.
• Do not place the robot upside down. Do not use the LDS cover, robot cover, or bumper as a handle for the robot.
• Use the robot in environments with an ambient temperature above 0°C and below 40°C. Make sure there is no liquid or sticky substance on the floor.
• Pick up any cables from the floor before using the robot to prevent it from dragging them while cleaning.
• Remove fragile or small items from the floor to prevent the robot from bumping into and damaging them.
• To prevent damage or harm from dragging, clear any loose objects from the floor, and remove cables or power cords on the cleaning path before operating the appliance.
• Keep hair, fingers, and other body parts away from the suction opening of the robot.
• Keep the cleaning tool out of reach of children.
• Do not place children, pets, or any item on top of the robot, regardless of whether it is stationary or moving.
• Do not use the robot to clean any burning objects. Do not use the robot to pick up flammable or combustible liquids, corrosive gases, or undiluted acids or solvents.
• Do not vacuum hard or sharp objects. Do not use the appliance to pick up objects such as stones, large pieces of paper or any item that may clog the appliance.
• Make sure the robot is turned off, and the charging dock is unplugged before cleaning or performing maintenance.
• Do not use a wet cloth to wipe or any liquid to rinse the robot and charging dock. Washable parts must be dried completely before installing and using them.
• Make sure the robot is turned off when being transported and, if possible, kept in its original packaging.
• Please use this product in accordance with the instructions in the User Manual. Users are responsible for any loss or damage arising from the improper use of this product.

Batteries and Charging

• Do not use any third-party battery, power cord, or charging dock. Use only with the RCS0 supply unit.
• Do not attempt to disassemble, repair, or modify the battery or charging dock on your own.
• Do not place the charging dock near a heat source.
• Do not use a wet cloth or wet hands to wipe or clean the dock’s charging contacts.
• Do not improperly dispose of old batteries. Unneeded batteries should be discarded at an appropriate recycling facility.
• If the robot will not be used for an extended period, fully charge it, then turn it off and store it in a cool, dry place. Recharge the robot at least once every 3 months to avoid over-discharging the battery.
• This product contains batteries that can only be replaced by qualified technicians or through after-sales service.

Laser Safety Information

• The laser sensor in this product meets the IEC 60825-1:2014/EN 60825-1:2014/A11:2021 Standard for Class 1 laser products. Please avoid direct eye contact with it during use.
  CLASS 1 LASER PRODUCT CONSUMER LASER PRODUCT EN 50689:2021

Product Overview

Package Contents

Other Accessories

Robot

Status Indicator

• Solid White: Cleaning or cleanup completed
• Breathing White: Charging (not low battery)
• Solid Orange: Awaiting a low battery or paused at low battery
• Breathing Orange: Charging (low battery)
• Blinking Orange: Error

Note:

• Press any button on the robot to pause while the robot is cleaning or returning to charge.
• Child Lock can be enabled/disabled through the app.

Robot and Sensors

Dust Box

Mop Assembly

Base Station

Preparing Your Home

• Before cleaning, please move away unstable, fragile, valuable or dangerous items, and clean up cables, cloths, toys, hard objects and sharp objects on the ground to avoid being entangled, scratched or knocked over by the robot and causing losses.
• Open the door of the room to be cleaned, and put the furniture in its proper place to leave more space.
• Before cleaning, place a physical barrier at the edge of the stairs and sofa to ensure the secure and smooth operations of the robot.
• To prevent the robot from not recognising areas that need to be cleaned, do not stand in front of the robot, threshold, hallway, or narrow places.

Note:

• When operating the robot for the first time, follow it around while cleaning to remove any potential obstacles in time.
• Do not vacuum hard objects like stones, steel balls and toy parts, or sharp objects like construction waste, broken glass and nails, otherwise the ground may be scratched.

Before Use

1. Place the Base Station and Connect to an Electrical Outlet
   Place the base station in a location that is as open as possible with a good Wi-Fi signal. Remove any objects that are closer than 1.5 m from the front and 5 cm from either side of the base station. Insert the power cord into the base station and plug it into the socket. Firmly insert the power cord upwards until the indicator turns on.
   Note:
   • Make sure that no objects might block the signalling area.
   • To prevent water stains from wetting wood floors or carpets, placing the base station on tile floors or marble floors is recommended.
2. Install the Ramp Extension Plate
3. Remove Robot Protections, and Install the Side Brush and Mop Assembly
4. Connect the Robot to the Base Station
   Press and hold the power button on the robot for 3 seconds to turn it on. Place the robot onto the base station with the mop assembly facing toward the washboard. Then you will hear a voice notification when the robot successfully connects to the base station.Note: It is recommended to fully charge the robot before its first use. When the robot cannot be turned on after the battery is depleted, manually connect the robot to the station to charge it.
5. Add Water to the Clean Water Tank
   Take out the clean water tank from the base station and fill up the tank with clean water. Then install it back into the base station.Note:
   • Do not add hot water to the water tank, as this may cause the tank to become deformed.
   • Only clean water and the officially-approved cleaning solution can be added to the clean water tank. Do not add any other liquid such as alcohol or disinfectant. The ratio of the cleaning solution to clean water can be checked on the cleaning solution bottle. Keep the cleaning solution out of reach of children.

Connecting with the Dreamehome App

1. Download the Dreamehome App
   Scan the QR code on the robot, or search “Dreamehome” in the app store to download and install the app.Note:
   • Only 2.4 GHz Wi-Fi is supported.
   • Due to upgrades in the app software, the actual operations may differ from the directions in this manual. Please follow the instructions based on the current app version.
2. Add Device
   Open the Dreamehome app, tap “Scan QR code to connect”, and scan the same QR code on the robot again to add the device. Please follow the prompts to finish the Wi-Fi connection.
   Note:
   • If you want to reset Wi-Fi, repeat step 2 and then follow the prompts to finish the Wi-Fi connection.
   • To disconnect the device from the Wi-Fi network, press and hold the Reset button on the robot for 3 seconds.

How to Use

Turn On/Off

Press and hold the power button for 3 seconds to turn on the robot. Place the robot onto the base station, the robot should turn on automatically and begin charging. To turn off the robot, move the robot away from the base station and press and hold the power button for 3 seconds.

Fast Mapping

After configuring the network for the first time, follow the instructions in the app to quickly create a map. The robot will start mapping without cleaning. When the robot returns to the base station, the mapping process has been completed, and the map will be saved automatically.

Pause/Sleep

When the robot is running, press any button to pause it. If the robot is paused for more than 10 minutes, it automatically enters sleep mode. All indicators on the robot will turn off. Press any button on the robot, or use the app to wake up the robot.
Note: If the robot is paused and placed onto the base station, the current cleaning process will end.

Auto Resume Cleaning

If the battery is too low, the robot will automatically return to the base station to charge. After charging to the appropriate battery level, it will resume unfinished cleaning tasks.
Note: To use this function, please enable it in the app.

Do Not Disturb (DND) Mode

When the robot is set to the Do Not Disturb (DND) mode, the robot will be prevented from resuming cleaning, and the power indicator will go out. The DND mode is disabled by default at the factory. You can use the app to enable the DND mode or modify the DND period. The DND period is 22:00-8:00 by default.
Note:

• The scheduled cleaning tasks will be performed as usual during the DND period.
• The robot will resume cleanup where it left off after the DND period expires.

Spot Cleaning

When the robot is waiting, press the button briefly to enable the spot cleaning mode. In this mode, the robot cleans a square-shaped area of 1.5 x 1.5 meters around it and returns to its starting point once the spot cleaning is completed.

Robot Restarting

If the robot stops responding or cannot be turned off, press and hold the power button for 10 seconds to forcefully turn it off. Then, press and hold the power button for 3 seconds to turn the robot on.

How to Use

Vacuum and Mop

Note: When using the mop assembly for the first time, the robot performs the “Vacuum and Mop” task by default.

1. Start cleaning
   Press the power button on the robot, or use the app to make the robot start from the base station. Then the robot will plan the optimal cleaning route and perform the cleaning task based on the created map.
   Note:
   • To ensure the robot easily returns to the base station after cleaning, it is recommended to make the robot start from the base station.
   • The mop pads will be cleaned before the robot starts mopping. Please wait patiently.
   • Do not move the base station, the clean water tank, the used water tank, or the washboard during operation.
2. Auto mop washing
   When cleaning, the robot will automatically return to the base station to wash mop pads based on the mop pad cleaning frequency specified in the app.
3. Automatically empty the dust box and wash and dry the mop pads
   After the robot finishes a cleaning task and returns to the base station to charge, the base station will automatically start emptying the dust box. Then it will wash and dry the mop pads.
   Note:
   • If the auto-empty function is turned off in the app, the base station will not automatically empty the dust box.
   • The base station will empty the dust box according to the setting in the app.
4. Clean the used water tank
   After the robot has completed its task, please clean the used water tank to prevent any odor.

Mop after Vacuuming

Enable the mopping after vacuuming function in the app, and the robot will automatically lift the mop assembly to vacuum the floor. After vacuuming is completed, the robot will return to empty the dust box, and then start mopping after automatically lowering the mop assembly.

Vacuum Only

Enable the vacuuming function in the app, and the robot will automatically lift the mop assembly and start vacuuming.

Mop Only

Enable the mopping function in the app, and the robot will check if the mop assembly is installed. If not, manually install the mop assembly, and then the robot will automatically start mopping.

Routine Maintenance

Parts

To keep the robot in good condition, it is recommended to refer to the accessory usage in the app or the following table for routine maintenance.

Note: The replacement frequency will depend on your usage of the robot. If an exception occurs due to special circumstances, the parts should be replaced.

Washboard Base

1. Enable the washboard base cleaning function in the app, and the robot will exit the base station automatically. Take out the washboard and wait for water to fill the bottom of the base station.
2. Rinse the washboard with clean water, and use a proper cleaning tool to clean the bottom of the base station.
3. After a moment, the base station will automatically pump out the used water. Then dry it with a soft and dry cloth, and put the washboard back into place.
4. Use the app or briefly press the home button on the robot to make it return to the base station.
   Note: During cleaning, do not make the robot return to the base station.

Dust Bag

1. Remove the dust tank cover and discard the dust bag.
   Note: Pulling upwards on the handle will seal the bag to prevent the dust and debris from accidentally falling out.
2. Remove the dust and debris from the filter with a dry cloth.
3. Install a new dust bag.
4. Reinstall the dust tank cover.

Dust Box and Filter

1. Open the robot cover and press the dust box clip to remove the dust box.
2. Open the dust box cover, remove the filter, and then empty the dust box as shown in the diagram.
3. Gently tap the basket of the filter to remove the dirt.
   Note: Do not attempt to clean the filter with a brush, a finger, or sharp objects to prevent damage.
4. Rinse the dust box and filter with water and dry them completely before reinstalling.
   Note:
   • Rinse the dust box and filter with clean water only. Do not use any detergent.
   • Use the dust box and filter only when they are completely dry.

Used Water Tank

1. Remove the used water tank, open its cover, and pour out the used water.
2. Rinse the used water tank with clean water, and use a proper cleaning tool to clean the inner wall of the used water tank.
   Note: The float ball in the used water tank is a movable part. Do not apply too much force when cleaning it to avoid damaging it.

Main Brush

1. Press the brush guard clips inwards to remove the brush guard and lift the brush out of the robot.
2. Pull out the brush covers at both ends of the brush as shown in the figure. Use a proper cleaning tool to remove any hair tangled in the brush. Reinstall the brush covers on both ends of the brush, and then reinstall the brush. Press on the brush guard to lock it in place.

Side Brush

Remove and clean the side brush.

Mop Pad Holder

Remove and clean the mop pad holder.

Omnidirectional Wheel

Note:

• Use a tool such as a small screwdriver to separate the axle and tire of the omnidirectional wheel. Do not use excessive force.
• Rinse the omnidirectional wheel under the running water and put it back after drying it completely.

Robot Sensors

Wipe robot sensors by using a soft and dry cloth, as shown in the figure below:

Note: A wet cloth can damage sensitive elements within the robot and the base station. Please use a dry cloth for cleaning.

Charging Contacts and Signaling Area

Clean the charging contacts and the signaling area with a soft and dry cloth.

Auto-empty Vents

Clean the auto-empty vents of the robot and the base station with a soft and dry cloth.

Mop Pad

Remove the mop pad from the mop pad holder to replace it.

Battery

The robot contains a high-performance lithium-ion battery pack. Make sure that the battery remains well-charged for daily use to maintain optimal battery performance. If the robot is not used for an extended period of time, turn it off and put it away. To prevent damage from over-discharging, charge the robot at least once every three months.

Troubleshooting

For more support, contact us via https://global.dreametech.com

Specifications

Robot

Rechargeable Lithium-ion Battery Pack

Base Station

Under normal use conditions, this equipment should be kept at a separation distance of at least 20 cm between the antenna and the body of the user.

Note: Rated Power (during charging and drying) is determined by the power value during the full load period.

Base Station/Charging Dock
Power consumption in standby mode: ≤0.5W (within 15 minutes after the robot leaves the base station/charging dock)

Robot&Base Station/Charging Dock
The equipment does not have a standby mode or other equivalent states in terms of standby requirements, power management function, or the ability to deactivate wireless network connections due to battery maintenance needs. The power consumption of the equipment is likely to be higher than other equipment models meeting these functional requirements.

Battery Disposal and Removal

The built-in lithium-ion battery contains substances that are hazardous to the environment. Before disposing of the battery, make sure the battery is removed by qualified technicians and discarded at an appropriate recycling facility.

• The battery must be removed from the appliance before it is scrapped.
• The appliance must be disconnected from the supply mains when removing the battery.
• The battery is to be disposed of safely.

CAUTION:
Before removing the battery, disconnect the power and run the battery out as much as possible. Unneeded batteries should be discarded at an appropriate recycling facility. Do not expose to a high-temperature environment to avoid the risk of explosion. Under abusive conditions, liquid may be ejected from the battery. If contact occurs, flush with water and seek medical help.

Removal Guide:

1. Turn over the robot, use a proper tool to remove the screws on the back of the robot, and then remove the cover.
2. Unplug the terminals between the battery and the PCB board to remove the battery.

WEEE Information

All products bearing this symbol are waste electrical and electronic equipment (WEEE, as in Directive 2012/19/EU), which should not be mixed with unsorted household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment, appointed by the government or local
authorities. Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. Please contact the installer or local authorities for more information about the location as well as the terms and conditions of such collection points.

The word “Dreame” is the abbreviation of Dreame Technology Co., Ltd. and its subsidiaries in China. It is the transliteration of the company’s Chinese name ” 追觅”, which means striving for excellence in every endeavor and reflects the company’s vision of continuous pursuit, exploration, and search in technology.

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Dreame D20 Ultra Mop Self-Cleaning-FAQs