Honeywell AlarmNet 360 Security Solutions Help Manual

Honeywell AlarmNet 360 Security Solutions

Overview

This guide explains how to use the AlarmNet 360 online web application. AlarmNet 360 is a web-based tool set for central station and dealer/installation companies to enable programming and testing of their AlarmNet communication devices and to create remote access service accounts. These tasks are easily accomplished from any PC with internet access. AlarmNet 360 enables you to perform the following:

• Search, display, and edit customer accounts.
• Add, delete, or replace communication devices, IP video, and automation devices.
• Display communication device types, and their MAC IDs, and edit device information.
• Program, configure, test, and verify the status of devices.
• View, add, delete, and edit user profiles.
• View a history of all AlarmNet 360 activity by company users.
• Create Total Connect accounts for your customers.
• Enables you to email AlarmNet 360 with questions or comments.

Obtaining a Dealer Account

• Dealers must sign up online by visiting the AlarmNet 360 website: https://www.alarmnet360.com Then simply complete the Dealer Signup procedure to obtain your User Name and Password. For validation purposes you will need to provide a city and central station ID number and have the MAC and CRC number from one of your communication devices. If you do not know your AlarmNet city and central station ID number, please call your central station
• Only one sign-up per dealer is necessary; additional log in accounts for dealer personnel must be created by the initial user. Lastly you need a computer with internet access and a web browser.

Logging In

1. To access AlarmNet 360 visit the following link: https://www.alarmnet360.com After the page loads this is a good time to create a desktop or favorites bar shortcut by positioning the cursor over the address icon, left click the mouse and drag it to the desktop or favorites bar.
2. Navigate to the AlarmNet 360 home page using either the desktop shortcut (created in the last step) or by typing the address into the browser’s address field. The Login page appears.
3. Enter your User Name, and Password then press [Login]. The Device Status window appears.
   Note: You can change the default landing page using the My Company > My Profile option.
4. Click on the Browser Requirements and ensure your browser meets the requirements.

Finding the right AlarmNet tool

• The AlarmNet 360 website is a collection of tools that enable you to manage communicator devices, accounts, and users, check status, activate SIMs, etc.
  The revised AlarmNet 360 interface is easy to navigate. It uses tool bar tabs that groups associated tools. For each tool, the workflow has been improved to naturally move you through a series of screens to complete a task.
• For instance, programming communication devices is now accomplished using two wizards; Program New Device and Replace Other Device. Each wizard steps you through the proper procedure so the task is done easily and completely. Below is a table showing various tasks and where the corresponding tool is located. Lastly, the tasks are hot linked, allowing you to jump to the proper help file topic.
• Please use this table as a roadmap for finding the right tool for the task.

Tools

• Each tool will be discussed in the order they appear on the Tool Bar.

DEVICES ► Device Status (central station)

• This tool enables you to quickly check the status of a particular AlarmNet communication device. Find the device by performing a search. You can search by entering the City code, Central Station, and Subscriber number, or you can search by MAC. Enter the data and click the Search button. A detailed status screen for the device is then displayed

All detailed information is grouped in subcategories and are described below.

DEVICES ► Device History (central station)

• This tool is useful when you want the device history. Use the Time Period drop-down menu to choose the range, enter the City-CS-Sub information, and click Search. You can also filter the displayed information using the Action drop-down menu.

DEVICES ► Substitution PIN Generation (central station)

• This tool enables you to generate a substitution PIN for communication devices when replacement is required. It provides an easy method to transfer the old device’s City, CS, and Subscriber number to the new device. Read the on-screen instructions, then fill in the fields.
• Upon completion, click Get PIN.

ACCOUNTS ► View Accounts (central station)

• This tool enables you to view accounts. Fill in the Start Range and End Range fields. You can further filter the search by using the Select Services and Select Registration Status checkboxes. Note there are security restrictions on what accounts a user can view. These restrictions are as follows:
• SuperUser, or Manager – Has access to all the accounts for their company at all branch locations.
• Branch Manager, or Branch User – Has access only to those accounts the user has been authorized to view.
• Upon completion, click Submit. The search results are displayed.
• The search results can be further sorted by clicking the Sub, MAC, Service, and Registration Status column heads. The resultant sorted data can also be downloaded as a .csv (comma-separated values) file for use by a spreadsheet. Check All and Toggle buttons.

AlarmNet Service Types

• The information below lists the Communication Device along with the applicable AlarmNet service type.

ACCOUNTS ► Communication Failures (central station)

• This tool enables you to view which devices are experiencing communication failures
• Make your selections from the drop-down field. Upon completion, click Search. A list of all communication devices that experienced failures will be listed.

ACCOUNTS ► Account Generation (central station)

• This tool enables you to generate a new Subscriber account or range of subscriber accounts for distribution to a dealer.
• Enter the data as required. Upon completion, click Submit Request. The request is sent to AlarmNet; when approved the new account numbers will appear for the central station. The information below lists the Communication Device along with the applicable AlarmNet service type.

ACCOUNTS ► Account Cancellation (central station)

• This tool enables you to cancel Subscriber accounts. When selected, the Account Cancellation form appears, allowing you to cancel one account or multiple accounts using a batch file.
• To proceed, you must enter the required details and then click Submit Cancellation.

1. Enter the information for the account to be canceled.
2. Read each cancellation option and choose the appropriate option.
3. Click Submit Cancellation. The request is sent to AlarmNet, and billing is stopped. All of the associated data will be deleted and the SIM card will be deactivated after 30 minutes.
4. For multiple cancellations, submit the accounts as a batch file. Click Browse, and navigate to your batch file.
5. Click Submit Cancellation. The request is sent to AlarmNet, and billing is stopped. For information on creating batch files see the next topic

ACCOUNTS ► Coverage Maps (central station and dealer)

• This tool enables you to display coverage maps for AlarmNet A, and G networks. Various search criteria are available. Choose the search criteria and click Submit Request, or click the area for a particular network. The resulting map can be zoomed in by clicking the desired area.

MY COMPANY ► My Profile (central station and dealer)

• This tool enables you to edit your profile.
• Edit your profile and click Update.

MY COMPANY ► Manage Users (central station and dealer)

• This tool enables you to add users, assign features to users, and edit their profiles.

User Authority Levels

There are five user authority levels in AlarmNet, and each can be given different features they can invoke. The different authority levels follow the security restrictions below:

1. If a higher level attempts to edit a lower level, where the lower level profile has features enabled that the higher-level profile does not have, editing is prevented. This prevents a person from gaining access to features that have not been assigned to that person.
2. If a Branch Manager attempts to edit a Branch User, where the Branch User has authorization to accounts the Branch Manager does not have, editing is prevented. This prevents a Branch Manager from getting authorization to accounts that have not been assigned to the Branch Manager.
3. A higher level can only assign features that they possess.

SuperUser

1. Has authority to “Create, Disable and Modify” others at the Same or Lower Levels: SuperUser, Master, Branch Manager, and Branch User.
2. Only other SuperUsers can “Create, Disable and Modify” another SuperUser.
3. Has account authorization for the entire company, covering all branches.
4. Can assign account authorizations for the Branch Manager and Branch User.
5. Features that can be turned on for same/lower levels, only if they have been enabled for you.

• Account Cancellation – Cancellation Feature
• Account Generation – Generation Feature
• Device Status Info and Ping Commands
• Device Status Info
• Enable: Daily Supervision Rate (for Device Status and Programmerless Registration)
• Enable: Monthly Supervision Rate (for Device Status and Programmerless Registration)
• Manage Users – Create, Disable, and Modify” (not available to be assigned for Branch User)
• Programmerless Registration
• Substitution Pin Generation
• View Accounts
• View/Download Reports

Master

1. Has authority to “Create, Disable and Modify” others at Lower Levels: Branch Manager, Branch User.
2. Has account authorization for the entire company, covering all branches.
3. Can assign account authorizations for Branch Manager and Branch User.
4. Features that can be turned on for same/lower levels, features can be assigned by you only if they have been enabled for you.

• Account Cancellation – Cancellation Feature
• Account Generation – Generation Feature
• Device Status Info and Ping Commands
• Device Status Info
• Enable: Daily Supervision Rate (for Device Status and Programmerless Registration) Branch ManagerBranch UserMasterSuperUserSuperUser
• Enable: Monthly Supervision Rate (for Device Status and Programmerless Registration)
• Manage Users – “Create, Disable and Modify” (not available to be assigned for Branch User)
• Programmerless Registration
• Substitution Pin Generation
• View Accounts
• View/Download Reports

Adding a user

1. Use the drop-down field to select the business location.
2. Click Add User. An information form appears.
3. Fill in all the fields and click Submit. A confirmation message appears, click OK.
4. You are brought to the Edit User window that enables you to assign privileges, etc.

MY COMPANY ► Dealer Services Config (central station)

• Note that, by default “Dealer Services Config” is turned ON for all SuperUsers. This tool enables central stations to authorize certain dealers to have Remote services and video services.

MY COMPANY ► My History (central station and dealer)

• This tool displays a history of access sessions and actions taken by all of the users. You can filter the results using the various drop-down filters.

MY COMPANY ► Web Usage (central station)

• This tool can display usage of the AlarmNet 360 website by users for all actions, at all companies. The depth of data displayed will vary according to your hierarchy. It provides a historical record of all access sessions and their actions. Use the drop-down menus to filter the results.

MY COMPANY ► Company Information (central station super users, and dealer managers)

This tool enables you to manage Company Information and email lists to inform your staff of important information and notifications. Typical information includes:

• company information
• network outages
• address information
• excess message usage
• billing
• new products and specials
• weekly reports
• end user Sale/Service Requests (These notifications are generated by LYNX Touch L5100 end users to request either service or sales to contact them.)

Managing Company Information and Staff Notifications

1. This is the information your staff members will see. Edit the fields as desired.
2. Click Save.

DEVICES ► Device Programming ► Program/Replace (central station and dealer)

• This tool enables you to search for all programmed devices by account number, or for a specific device by MAC number

Adding IP Video Devices (TC1 ready)

This procedure is for adding IP video devices that are used with “TC1 ready” Internet, GSM or combination I/GSM communication devices. To add IP video devices for TC2-ready communication devices, refer to the “Manage TC2 Accounts” topic. Honeywell offers an array of IP based video devices such as the iPCAM-WI, iPCAM-PT, ACU Converter, etc., to add, delete, or edit the names of these devices you need the MAC number for the device. Refer to the installation guide if you need help in locating this number. Then perform the following steps:

1. Search for the GSM/I device as explained previously.
2. From the Actions drop-down menu, select Edit.
3. At this window, you can Edit existing video devices to change their name, or Delete the video device.

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