Plantronics Savi WO2 W740 Wireless Headset System User Manual

Plantronics Savi WO2 W740 Wireless Headset System

• Headset and battery

• Base and charging cradle
• Over-the-head headband
• Behind-the-head headband

• Headset fit kit with earloops, eartips and foam sleeve

• USB cable

• Telephone interface cable
• Power supply

Base and Headset Basics

Base

1. Power jack
2. Handset IIfter jack
3. Telephone interface cable jack
4. USB port
5. Desk phone speaking volume
6. Desk phone configuration switch
7. Desk phone listening volume
8. Computer button
9. Mobile phone button
10. Desk phone button
11. Bluetooth pairing button/LED
12. Subscription button/LED
13. Charging LED

Headset

1. Earloop
2. Eartip
3. Volume/Mute button
4. Call control button
5. Battery
6. Headset LED
7. Microphone

Accessories

1. Deluxe charging cradle Charges an extra battery while charging your headset
2. Spare battery
3. Deluxe USB charging cable Charges an extra battery while charging your headset via a USB port
4. Electronic hookswitch cable (EHS cable) Electronically and automatically takes your desk phone handset off hook. Enables remote call control with your headset.
5. HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call control with your headset.

Customize Your Headset

After you install the headset battery, choose one of the three headset-wearing styles, over-the-ear, over-the-head or behind-the-head. Use the fit kit to assemble it and optimize the position of the microphone.

Install the Headset Battery

Position the battery as shown on the headset and slide into position until the battery snaps into place.

NOTE: This product has a replaceable battery. Use only the battery type supplied by Plantronics.

Use the Fit Kit to Assemble Your Headset

Choose a headset-wearing style and use the fit kit to assemble it over the ear, over-the-head or
behind-the-head.

Right Over-the-Ear Assembly

1. Choose the size of earloop that fits most comfortably. Align the earloop as shown and insert it onto the headset. Rotate the earloop up 90°.NOTE: Ensure the earloop is flat against the headset before rotating.
2. Choose the size and style of ear tip that fits most comfortably. Align the ear tip with the notch facing the microphone as shown. Press on to attach.NOTE: Ensure the large end of the ear tip points to the microphone.
3. To correctly position your headset, see Position Your Headset.

Left Over-the-Ear Assembly

1. Choose the size of the earloop that fits most comfortably. Align the earloop as shown and insert it onto the headset. Rotate the earloop up 90°.NOTE: Ensure the earloop is flat against the headset before rotating.
2. Choose the size and style of ear tip that fits most comfortably. Align the ear tip with the notch
   facing the microphone as shown. Press on to attach.NOTE: Ensure the large end of the eartip points to the microphone.
3. To correctly position your headset, see Position Your Headset.

Position Your Headset

When you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by the pivoting earpiece to optimize the position of the headset.

1. Slide the headset over and behind your ear and fit the eartip into your ear.
2. Holding the base of the headset, push it in and back towards your ear to allow the pivoting earpiece to bring the microphone close to your mouth. As the base of the headset moves backwards, you will feel soft clicks until the microphone rests close to your cheek.

Over-the-Head Assembly

1. Hold the headband so it is aligned to receive the headset as shown and insert the headset into the headband.
2. Rotate the headset up. The headband can be worn on the right or left side.
3. To optimize the position of the headset, push the headset in so the microphone is close to your mouth.

Behind-the-Head Assembly

1. Align the headband as shown. Ensure the headband sits flat against the headset, then rotate it up 90°. If you want to wear it on the left, switch the stem to the left side of the headband.
2. Choose the size and style of the eartip that fits most comfortably. Align the eartip with the notch facing the microphone as shown. Press on to attach.NOTE: Ensure the large end of the eartip points to the microphone.
3. To position your headset correctly, first slide the stem of the headband so the headset fits comfortably.
4. With a finger on the headset indicator light, push in until the microphone rests as close to your cheek as possible without touching.

Charge Your Headset

1. Align the charging cradle pins with the base and press firmly until the cradle rests evenly on the base.
2. Plug one end of power supply into power jack on back of the base and other end into working power outlet.
3. Place the headset in the charge cradle. The charging LED will flash green when charging the headset and turn solid green when the headset is fully charged. Charge for at least 20 minutes prior to the first use. A full charge takes 3 hours.
   NOTE: This product has a replaceable battery. Use only the battery type supplied by Plantronics.

Desk Phone: Connect and Call

Choose Desk Phone Setup

Choose a desk phone setup A, B or C and connect cables.

• A Desk phone (standard)

• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to the telephone interface cable junction box.
• Finally connect the remaining end of the telephone interface cable into the open handset port on the desk phone.
  NOTE: If your phone has a built-in headset port, you should only use the headset port if you will not be using the HL10 lifter. In this configuration, you must press both the headset button on your phone and the call control button on the headset to answer or end calls.
• B Desk phone + HL10 lifter (sold separately)
  See the user guide at plantronics.com/accessories for details.

• C Desk phone + EHS cable (sold separately)
  See the user guide at plantronics.com/accessories for details.

Make a Desk Phone Call

1. While wearing headset, short press base desk phone button.
   NOTE: If you don’t have a remote call control through a lifter (HL10) or cable (EHS), manually remove the desk phone handset before each call.
2. If you do not hear a dial tone, open the side panel and adjust the middle configuration switch A-G until you do. The default setting A works for the majority of desk phones.
3. Dial test call from a desk phone.
4. End the call by pressing the headset call control button.

Mobile: Connect and Call

Your mobile phone can be paired to multiple headsets and hands-free devices, but it can only be connected to one device at a time. Following are instructions for pairing your mobile phone to the base.

1. Press down and hold the Bluetooth pairing button (4 seconds) on the Savi base until the indicator LED flashes red and blue. The base will remain in this mode for 10 minutes. If it goes off, you will need to press it again.
2. Place Bluetooth mobile phone into search mode. Select SAVI 7xx from the list of found devices.
3. If prompted by mobile phone, type 0000 as a passcode. The Bluetooth indicator LED on the base will turn solid blue when the base has an active connection with a mobile phone.
4. While wearing a headset, press the base mobile button.
5. Dial test calls from a mobile phone.
6. End the call by pressing the headset call control button.

Computer: Connect and Call

Connect Your Computer

1. Connect the USB cable.
2. Load the Plantronics software by visiting plantronics.com/software and clicking on the download button. For a list of compatible softphones, visit plantronics.com/software

Place a Softphone Call

1. While wearing your headset, short press the base computer button.
2. Dial a call from your computer softphone.
3. End the call by pressing the headset call control button.

Position Your Base

The minimum recommended separation between your desk phone and the base is 6 inches. The minimum recommended separation between the base and computer is 12 inches. Incorrect position can cause noise and interference problems.

Headset Features

Headset Controls

Now that you’ve assembled your headset, installed the software and connected your phones, read this section to learn about the headset features, how to use the controls and more.

CAUTION For your safety, do not use headset at high volumes for extended periods of time. Doing so can cause hearing loss. Always listen at moderate levels. For more information on headsets and hearing visit plantronics.com/healthandsafety.

Headset Battery Level

Low Battery Warning

If you are on a call and the headset battery is critically low, you will hear a repeated single low tone every 15 seconds indicating that the battery is low. You should recharge the headset immediately or swap out the low battery with a fully-charged battery.

If you are not on a call and press the call button, you will hear three low tones if the battery is critically low. You should recharge the headset immediately or swap out the low battery with a fully-charged battery.

Headset Battery Status
There are two ways to determine your headset battery status.

View System Tray Icon
With Plantronics software installed, a headset icon will appear in your system tray, displaying battery status. A warning will be issued if your headset’s battery is critically low.

Use the Base
When the system is idle, short press the base subscription button once to get feedback on the headset battery level. The computer, mobile and desk phone button LEDs will light up, indicating your headset battery level.

Turn On/Off Headset LED

The headset LED will flash when you are on a call or the headset is in use. The LED can be turned off. When you are not on a call, press the headset volume down button for three seconds until the headset flashes white twice to toggle the LED on or off.

Out of Range Warning Tones

If you are on a call and go out of the operating range, you will hear three low tones. You will hear a single mid tone when you are back in range. If you stay out of range, active calls will be suspended. Calls will be re-established when you walk back into range. If you remain out of range for more than 5 minutes, the system will drop the call.

If you are not on a call and go out of the operating range and press the call button, you will hear a single tone for the button press and three low tones for the failure to make a link.

Base Features

Base Buttons

Basics
When you press on a base button, you are opening a phone line/audio channel. Depending on the circumstances, you won’t necessarily hear a dial tone until you’ve dialed from your phone. The base buttons allow you to switch to a different phone line/audio channel.

Change your default outbound line
This feature sets the preferred outbound line when the headset call control button is pushed while all lines are idle. With the system idle, you can change your default outbound line by pressing the desired outbound base button until it flashes green four times.

You can also change the default outbound line using the Plantronics Control Panel by going to Start > Programs > Plantronics > Plantronics Control Panel > Device Settings > Base.

Auto Connect Feature
Once you have paired and connected your mobile phone to the base, the base will automatically connect to it when you are in range of your base. You can manually disconnect your mobile phone from the base by short-pressing the base Bluetooth pairing button when it is solid blue. However if you do this, you must manually reestablish a connection with your mobile phone by pressing the base Bluetooth button again, before the auto connection feature will resume.

You may customize this feature by using the Plantronics Control Panel by going to Start > Programs > Plantronics > Plantronics Control Panel > Devices > Device Settings > Base > Auto Connect to Mobile Phone.

Daily Use

Incoming Calls

Answer a Call
The easiest way to answer an incoming call from the desk phone, mobile phone, or computer is to press the headset call button when you hear an incoming call.

Alternatively, you can answer an incoming call by pressing the base button for the line that is
ringing.

NOTE: If you don’t have remote call control through a lifter (HL10) or cable (EHS), manually remove desk phone handset before each call.

NOTE: Remote answer/end capability for the PC is a software feature and dependent on a compatible softphone. If you do not install the software or don’t have a compatible softphone, you will need to press the headset call button first then answer the call using the softphone application. Visit plantronics.com/software for more information.

Answer a Second Incoming Call With Your Headset
If you are on a call and a second call comes in from one of the other devices, you can flash (answer) to the second call by pressing the headset volume button up or down for 1.5 seconds. This will put the first call on hold while answering the incoming call.

You can flash to answer multiple incoming calls from the PC, however only one call is supported at any given time on the mobile phone or desk phone. You will need to manage multiple calls on the desk phone or mobile phone on the devices themselves.

Answer a Call While Listening to Music or Audio
If you are listening to music on a supported media player and a call comes in, the base will pause the music when you answer your call and resume the music when your call is over. Plantronics software must be installed for this feature to function. The Action to Media Player settings are defined in the preference tab of the Plantronics Control Panel.

Answer a Call with Your Mobile Phone
If you answer an incoming mobile call using the answer button on the mobile phone, the audio will remain in the phone. If you answer an incoming call using the headset or base, the audio will be in the headset.

Reject a Mobile Call
When you receive an incoming mobile phone call, the mobile button on the base will flash green. To reject the call, hold the base mobile button down for 3 seconds.

Multi-Phone Status

Multi-Phone Status (MPS) is supported for Microsoft Lync/Office Communicator and Skype. When a call is placed or received on your desk phone or mobile phone that is paired to a Plantronics Bluetooth headset, your presence in Microsoft Lync/Office Communicator and Skype will be automatically updated to reflect a busy status. When your call is terminated, your presence will return to its previous state.

Mobile Phone and Headset Audio

If you answer an incoming mobile call using the answer button on the mobile phone, the audio will remain in the phone. If you answer an incoming call using the headset or base, the audio will be in the headset.

If the mobile phone audio is in the mobile phone, you can move the audio to the headset by short pressing the base mobile button when the LED is off. To move the mobile phone audio from the headset back to the mobile phone, hold the base mobile button for 3 seconds until the solid green LED turns off. The audio will be pushed back to the mobile phone.

Combine Audio From Any Two Lines or Channels

You can combine the audio of any two devices by simultaneously holding the base buttons of any two of the three base buttons until the LEDs become solid green. This is useful as a mini-teleconference call.

Advanced Use

User preferences and device settings that affect the performance of your headset can be changed using the Plantronics Control Panel.

Install Plantronics Software

To access the Plantronics Control Panel, load Plantronics software by visiting plantronics.com/software and click on download button.

Plantronics Control panel

To start this utility, click Start > Programs > Plantronics > Plantronics Control Panel.

Devices Tab

To configure your settings, select Plantronics Savi 7xx from the pull down menu and click the Device Settings button. Below are the setting options and defaults for the base and headset.

NOTE Some parameters that do not apply to a particular Plantronics device may appear grayed out.

Applications Tab

The Applications Tab displays the status of Plantronics support for various applications such as softphones and media players. The status is “Enabled” for all application modules that have installed support in Plantronics software. The status is “Running” for all supported applications that are currently running on the system.

Troubleshooting

My headset is unstable.

When you wear the headset, the microphone should rest as close to your cheek as possible without touching. The microphone can be adjusted inward by the pivoting earpiece to optimize the position of the headset. See Position Your Headset.

Talk time performance is significantly degraded even after a full recharge.

Battery is wearing out. Contact us at plantronics.com/support.

I can’t hear a dial tone in the headset.

• Make sure your headset is charged.
• Make sure your headset is subscribed to base. See Base Subscription. Press the base desk phone button.
• Make sure the lifter is lifting the handset high enough to operate the hookswitch; set to a higher setting if necessary. Adjust the configuration switch on the base until a dial tone is heard. The default A works for most phones. See Make a DeskPhone Call.

Fine tune the listening volume with the headset call control button. See Adjust Your Headset Volume.
If the volume is still too low, adjust the desk phone listening volume on the base. See Adjust Your Headset Volume.

I hear static.

Make sure there is at least 12 inches between your base and your computer, and 6 inches between your base and your telephone. If adjusting the distance doesn’t help, your headset is going out of range, move closer to the base. See Position Your Base.

The sound is distorted.

Lower the desk phone speaking volume and/or desk phone listening volume on the base. For most telephones the correct setting is position 3. See Adjust Your Headset Volume. If your desk phone has a volume control, lower until the distortion disappears.

If the distortion is still present, adjust the headset volume control to lower the headset speaker volume. See Adjust Your Headset Volume. Make sure there is 12 inches between your base and your computer, and 6 inches between your base and your telephone. See Position Your Base.

I hear echo in the headset.

Lower the desk phone speaking volume and/or desk phone listening volume on the base. For most telephones the correct setting is position 3. See Adjust Your Headset Volume. If the audio level is too low in this position, increase the headset volume. See Adjust Your Headset Volume.

If your speaking volume is too low for your listener in this position, adjust the position of the headset to make sure the microphone is as close as possible to your mouth. Adjust the configuration switch on the base until a dial tone is heard. The default A works for most phones. See Make a Desk Phone Call.

People I talk to can hear a buzz in the background.

Move the base further away from your phone. See Position Your Base. If the base power supply is plugged into a power strip, plug it into the wall directly.

Desk Phone

The handset lifter is installed but does not lift the handset.

Be sure the handset lifter power cord is firmly pushed into the handset lifter jack on the base.

Mobile

Pairing problems

Ensure the Bluetooth LED on the base flashes red and blue by pressing the Bluetooth button for four seconds. Ensure the Bluetooth mobile phone is in search mode. When an active Bluetooth connection has been made, the base Bluetooth LED will be solid blue.

Why doesn’t the base automatically reconnect with my mobile phone?

Ensure Plantronic software had been installed. Ensure that the Auto Connect to Mobile Phone feature is Selected in the Plantronics Control Panel.

Ensure that Stop Auto Connect to Moible When Headset is docked is Not Selected in the Plantronics Control Panel.

Softphone

When I dial from my softphone application, nothing happens.
Ensure your headset is charged. Ensure your headset is subscribed to the base. See Subscribing a Headset. Ensure that the Plantronics software is installed. To download, visit plantronics.com/software. Ensure that you are using a compatible softphone application.

For a list of compatible softphones, visit plantronics.com/software. If the Plantronics software is not installed and you do not have a compatible softphone, you must first press the base computer call button and then use the softphone interface to place/answer/end calls.

Ensure that the headset is the default sound device. The Plantronics control panel will launch the sound devices control panel by going to Plantronics Control Panel > Preferences > General – Launch Audio Devices Control Panel. Restart your computer.

Speaking and/or listening volume is too low or too high.

Adjust headset listening volume with volume button. Adjust listening/speaking volumes in the computer’s sound control panel/system preferences. Adjust listening/speaking volumes in the softphone application.

The sound is distorted or I hear an echo in the headset.

Reduce speaking and/or listening volume on the computer using your softphone application. Point microphone towards your chin. If the distortion is still present, lower the volume on the headset

I can no longer hear any audio through my PC Speakers.

For Windows XP systems

• Refer to the “Audio” tab of the “Sounds and Audio Devices” option in your PC Control Panel.
• Under “Sound Playback”, change the default setting from Savi Office to your PC speakers. Click “OK” to confirm your change.

For Windows Vista and Windows 7 systems

• Refer to the “Sound” option in your PC Control Panel.
• Under the “Playback” tab, change the default setting from “Speakers Savi Office” to your PC speakers. Click “OK” to confirm your change.

For Mac OS X

• Choose Apple menu > System Preferences and click Sound.
• Click Output, and then select “Internal Speakers” or your speaker choice.

No audio connection to PC.

Unplug USB and power cables from base. Reconnect power cable first. Wait for power LED to illuminate, then re-connect USB cable. Quit and then restart your PC audio or softphone application.

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Plantronics Savi WO2 W740 Wireless Headset System-FAQs