Poly Voyager Focus 2 UC Series Bluetooth Headset User Guide

Poly Voyager Focus 2 UC Series Bluetooth Headset

Overview

Headset

Note: **Functionality varies by application. May not function with web-based apps.

Be safe
Please read the safety guide for important safety and regulatory information before using your new device.

Charge stand (select models only)

Note: The charge stand plugs into a computer or wall charger’s USB port.

USB Bluetooth adapter

Your high-fidelity Bluetooth USB adapter comes pre-paired to your Poly device. Plug it into your computer to connect to high-fidelity computer audio.

Note: Adapter’s USB connection and design may vary, but function is the same.

Note: *Requires Microsoft Teams desktop application.

Connect and pair

Connect to PC

Your Bluetooth USB adapter provides the best connection, softphone functionality and acoustic sound quality through your headset. The adapter comes pre-paired to your headset.

1. Turn on your headset and insert the Bluetooth USB adapter into your laptop or PC.
2. The USB adapter LED flashes and then turns solid to indicate the headset is connected to the USB adapter. If you are wearing your headset you hear “PC connected” to indicate the connection has been established. When on a call, the LED on the USB adapter flashes blue. When not on a call the LED is solid.
3. Load Poly Lens Desktop App by visiting poly.com/lens. This allows you to customize your headset behavior through advanced settings and options.

Configure USB adapter for streaming media

Your high-fidelity Bluetooth USB adapter comes ready to take calls. To stream media, configure your Bluetooth USB adapter.

Windows

1. To configure your Bluetooth USB adapter for streaming media in your PC, go to Start menu > Control Panel > Sound > Playback tab. Select Poly BT700 set it as the Default Device and click OK.
2. To pause music when you place or receive calls, go to Start menu > Control Panel >Sound > Communications tab and select the desired parameter.

Mac

1. To configure your Bluetooth USB adapter for streaming media on your Mac, go to System Preferences > Sound. On both the Input and Output tabs, select Poly BT700.

Pair to mobile device

1. To put your headset in pair mode, slide and hold the Power switch away from the off position until you hear “pairing” and the headset LEDs flash red and blue.
2. Activate Bluetooth on your phone and set it to search for new devices.
   1. iPhone Settings > Bluetooth > On*
   2. Android Settings > Bluetooth On > Scan for devices*
      Note: *Menus may vary by device.
3. Select “Poly VFOCUS2 Series.” Once successfully paired, you hear “pairing successful” and the headset LEDs stop flashing.
   Note: Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the base.

Pair mode

Put your headset in pair mode to connect to a new device or to pair again. Slide and hold the headset Power switch away from the off position until the LEDs flash red and blue.

Pair the BT700 USB adapter again

Typically, your USB Bluetooth adapter is pre-paired to your Poly audio device. In the event that your adapter is disconnected or bought separately, you will need to pair the adapter to your Poly device. Your USB adapter requires a Poly Lens Desktop App to pair to a Poly audio device. Download: poly.com/lens.

Note: Adapter design varies by USB connection.

1. Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.
2. Put your Poly audio device in pair mode.
3. Launch the Poly Lens Desktop App and navigate to Poly BT700.
4. Put your Bluetooth USB adapter into pair mode by selecting “Pair new device” on the adapter’s main page or overflow menu. Your adapter flashes red and blue. Pairing is successful when you hear “pairing successful” and “PC connected” and the Bluetooth USB adapter LED is solid.

Fit and charge

Wear on the right or left

• To position the microphone on the right or left side, rotate the microphone boom up and over. Bend the boom so it is approximately 2 finger widths from the corner of your mouth.
  Note: Your headset senses when you change the microphone boom from one side to
  the other and syncs the audio specific to each side.
• Gently flex the headband wider if the fit is uncomfortable on your ears.

Charge

Note: The micro USB cable and charge stand (sold separately) plug into a computer or wall charger’s USB port.
Charge your headset using the micro USB cable or the charging stand (sold separately). The headset LEDs flash when charging. It takes approximately 2 hours to fully charge your headset. The LEDs turn off once charging is complete.

Check the headset battery status

Check your headset battery status:

• With the headset inactive, slide and release the Power switch away from the off position. Listen to the voice alert or observe the headset LEDs.

Load software

Download the Poly Lens App to get the most out of your device. Some softphones require the installation of Poly software to enable device call control (answer/end and mute) functionality. Download: poly.com/lens.

• Enable features
• Change settings
• Configure call control for softphones
• Update device firmware
• Manage notifications and alerts
• Schedule health and wellness reminders

Update your Poly device

Keep your firmware and software up-to-date to improve performance and add new features to your Poly device. Update your device using the Poly Lens App. Download at poly.com/lens.

Basics

Power on/off

To turn on the headset, slide the Power button to reveal green.

Adjust the volume

Tap the Volume up (+) or down (–) button.

Adjust headset microphone volume (softphone)
Place a test softphone call and adjust the softphone volume and PC sound volume accordingly.

Adjust voice prompt volume

To adjust the volume of voice alerts and prompts, toggle the volume switch up (+) or down (-) while not on a call or streaming audio.

Make/Take/End Calls

Answer or end a call
Tap the Call button.

Answer a second call
First, tap the Call button to end the current call, then tap the Call button again to answer new call.

Mute
Mute your headset on an active call:

• Tap the Mute button
• Rotate your microphone boom and click it into the up position
• Take off your headset (requires active smart sensors). Put on your headset to unmute.

Hold a call
To hold an active call or resume a held call:

• Standard headset: Press the Call button for 2 seconds.
• Microsoft Teams headset: Press the Mute button for 2 seconds.

Switch between calls (flash)
Switch between two calls on your headset. This feature is not available for mobile phone calls.

To switch between calls:

• Standard headset: Press the Call button for 2 seconds.
• Microsoft Teams headset: Press the Mute button for 2 seconds.

Call back last call (smartphone)
To dial the last number you dialed, double-tap the Call button.

Answer calls from a second device
It’s easy to answer calls from two devices (including a softphone). When on a call, you hear a ringtone notification of the incoming call from the second paired device. To answer a second call from the other device, first, tap the Call button to end the current call and tap the Call button again to answer the new call. If you choose to not answer the second call, it will go to voicemail.

Launch Microsoft Teams (Teams model only)

Tap your headset Teams button to quickly open and use the Microsoft Teams desktop app.

• When not on a call, tap your Teams button to view the Microsoft Teams app on your computer.
• When your connected USB adapter LED pulses purple, tap your Teams button to view
  Teams notifications.
  Note: Teams model and Teams desktop application required. Teams mobile application is not supported.

ANC

Active Noise Canceling (ANC) reduces external noise and enhances your music and sound quality. Slide the ANC switch to choose:

• Low: recommended for office
• High: recommended for loud environments

Use sensors

Smart sensors respond when you put on or take off your headset. Customize in Poly Lens App. Below are the default settings.

Note: *Functionality varies by application. May not function with web-based apps.

Reset sensors

You may need to reset the sensors if they are not working as expected. There are two ways to reset the headset sensors. Choose:

• With your headset powered on, charge your headset on the charge stand for 10 seconds
• Power on your headset while pressing the Mute button for more than 4 seconds until the LEDs flash purple 4 times, being careful to not touch the earcup padding or allow it to come in contact with surfaces

Disable sensors

You can disable your headset’s smart sensors in 2 ways:

• Manage sensors in the Poly Lens App
• Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple and then red. Repeat to reactivate; the LED flashes purple then blue
  Note: Sensors cannot be disabled while streaming audio.

Play or pause audio

Tap the Call button to pause or resume streaming audio.
Note: Functionality varies by application. May not function with web-based apps.

Voice assistant (smartphone feature)

Siri, Google Assistant, Cortana Press and hold the Call button for 2 seconds to activate your phone’s default voice assistant. Wait for the phone prompt to activate voice dialing, search, and other smartphone voice controls.

More Features

Select language

You can wirelessly change your headset language using Poly Lens App. Download: poly.com/lens.

Online indicator

Your headset LED illuminates red to inform others that you are on a call. Manage settings in Poly Lens App.

Corded mode (audio over USB)

If your audio is cutting out during softphone calls, you may be experiencing Bluetooth density problems. Improve audio performance by using density-friendly corded mode.

1. Disconnect your Bluetooth USB adapter from your computer
2. Connect your headset directly to your computer with the provided 1.5 m USB cable
3. Power off your headset to use density-friendly corded mode
   Note: Your headset battery charges while in corded mode.

Troubleshooting

Headset troubleshooting

What’s in the box

Contents may vary by product.

For more manuals by Poly, visit ManualsLibraryy

Poly Voyager Focus 2 UC Series Bluetooth Headset-FAQs