Sony WH-XB910N Extra BASS Noise Cancelling Headphones Guide

Sony WH-XB910N Extra BASS Noise Cancelling Headphones

What you can do with the Bluetooth function

The headset uses BLUETOOTH ® wireless technology, allowing you to do the following.

Listening to music

You can receive audio signals from a smartphone or music player to enjoy music wirelessly.

Talking on the phone

You can make and receive calls hands-free while leaving your smartphone or mobile phone in your bag or pocket.About the voice guidance

In the factory setting, you will hear the English voice guidance in the following situations via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using “ Sony | HeadphonesConnect” app. For more details, refer to the “ Sony | Headphones Connect” app help guide.
https://rd1.sony.net/help/mdr/hpc/h_zz/

• When the headset is turned on: “Power on”
• When the headset is turned off: “Power off”
• When entering pairing mode: “Bluetooth pairing”
• When establishing a Bluetooth connection: “Bluetooth connected”
• For the first multipoint connection, when establishing a Bluetooth connection between the second device and the headset: “Bluetooth 2nd Device Connected” (*)
• For the multipoint connection, when establishing a Bluetooth connection between the first device and the headset: “Bluetooth Device1 Connected” (*)
• For the multipoint connection, when establishing a Bluetooth connection between the second device and the headset: “Bluetooth Device2 Connected” (*)
• When disconnecting a Bluetooth connection: “Bluetooth disconnected”
• For the multipoint connection, when disconnecting the Bluetooth connection between the first device and the headset: “Bluetooth Device1 Disconnected” (*)
• For the multipoint connection, when disconnecting the Bluetooth connection between the second device and the headset: “Bluetooth Device2 Disconnected” (*)
• For the multipoint connection, when connecting the third device to the headset, disconnecting the
  Bluetooth connection between the first device and the headset, and switching the connection: “Bluetooth Device1 Replaced” (*)
• For the multipoint connection, when connecting the third device to the headset, disconnecting the
  Bluetooth connection between the second device and the headset, and switching the connection:
  “Bluetooth Device2Replaced” (*)
• When informing the remaining battery charge: “Battery about XX %” (The “XX” value indicates the approximate remaining charge. Use it as a rough estimate.) / “Battery fully charged”
• When the remaining battery charge is low: “Low battery, please recharge headset”
• When automatically turning off due to low battery: “Please recharge the headset. Power off”
• When turning on the noise canceling function: “Noise-canceling”
• When turning on the Ambient Sound Mode: “Ambient sound”
• When turning off the noise canceling function and Ambient Sound Mode: “Off”
• When the Google Assistant is not available on the smartphone connected to the headset even if you press the Google Assistant button on the headset: “The Google Assistant is not connected”
• When the Google Assistant is not available during software update: “The Google Assistant is not available during update. Please wait a moment until the update completes.”
• When Amazon Alexa is not available on the smartphone connected to the headset even if you press the AmazonAlexa button on the headset: “Either your mobile device isn’t connected, or you need to open the Alexa App and try again”

Checking the package contents

After opening the package, check that all of the items in the list are included. If any items are missing, contact your dealer. Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset

• USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.87 in.)) (1)
• Headphone cable (approx. 1.2 m (47.24 in.)) (1)
• Carrying case (1)

Setting the headset in the carrying case

When you have finished using the headset, rotate the left and right units to flatten the headset, fold one unit toward the headband, and store them in the supplied carrying case.Put the cables in the holder separated by the divider in the carrying case.

Location and function of parts

1. L (left) mark
2. Noise-canceling function microphones (external) (left, right) 2.
3. Built-in antenna. A Bluetooth antenna is built into the headset.
4. Tactile dot
   There is a tactile dot on the left unit.
5. Left unit 5.
6. Sliders (left, right) Slide to adjust the length of the headband.
7. Headband 7.
8. (right) Mark 8.
9. Noise-canceling function microphones (internal) (left, right) 9.
10. Right unit 10.
11. The touch sensor control panel Remotely controls music playback of the connected Bluetooth
    device or performs other operations using touch operation.
12. NC/AMB (noise canceling/Ambient Sound Mode) button 12.
13. Indicator 13.
14. (power) button 14.
15. USB Type-C port
    Connect the headset to a computer or to an AC outlet via a commercially available USB AC adaptor with the supplied USB Type-C cable to charge the headset.
16. Headphone cable input jack
    Connect a music player, etc. using the supplied headphone cable. Make sure that you insert the cable until it clicks. If the plug is not connected correctly, you may not hear the sound properly.
17. Voice pickup microphone
    Picks up the sound of your voice when talking on the phone.

Wearing the headset

Wear the headset on your ears.

Adjust the length of the headband. Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear. There is a tactile dot on the (left) mark side. Be careful not to come in contact with the touch sensor control panel when you put on the headset.

• A.Tactile dot
• B: Touch sensor control panel

Charging the headset

The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use.

Connect the headset to an AC outlet.

Use the supplied USB Type-C cable and a commercially available USB AC adaptor.

• The indicator (orange) on the headset lights up.
• Charging is completed in about 3.5 hours (*) and the indicator turns off automatically.

Time is required to charge the empty battery to its full capacity. The charging time may differ depending on the conditions of use.

System requirements for battery charge using USB

USB AC adaptor

A commercially available USB AC adaptor capable of supplying an output current of 0.5 A (500 mA) or more

Personal computer
Personal computer with a standard USB port

• We do not guarantee operation on all computers.
• Operations using a custom-built or homebuilt computer are not guaranteed.

Available operating time

The available operating times of the headset with the battery fully charged are as follows:

Bluetooth connection

Music playback time

• About 4.5 hours of music playback is possible after 10 minutes of charging.

Communication time

The headphone cable is connected (power is turned on)

Checking the remaining battery charge

You can check the remaining battery charge of the rechargeable battery. When you press the (power) button while the headset is on, voice guidance indicating the remaining battery charge can be heard.
“Battery about XX %” (The “XX” value indicates the approximate remaining charge.) “Battery fully charged” The remaining battery charge indicated by the voice guidance may differ from the actual remaining charge in some cases. Use it as a rough estimate. In addition, the indicator (orange) flashes for about 15 seconds if the remaining battery charge is 10% or lower when the headset is turned on.

When the remaining charge becomes low

A warning beep sounds and the color of the operating indicator (blue) becomes orange. If you hear the voice guidance say, “Low battery, please recharge headset”, charge the headset as soon as possible. When the battery becomes completely empty, a warning beep sounds, the voice guidance says, “Please recharge headset. Power off”, and the headset automatically turns off.

When you are using an iPhone or iPod touch

When the headset is connected to an iPhone or iPod touch over an HFP Bluetooth connection, it will show an icon that indicates the remaining battery charge of the headset on the screen of the iPhone or
iPod touch.

• A: Remaining battery charge of the headset
  The approximate remaining charge is shown at 10 different levels. B through E are display examples.
• B: 100%
• C: 70%
• D: 50%
• E: 10% or lower (requires charging)

The remaining battery charge of the headset is also displayed on the widget of an iPhone or iPod touch
running iOS 11 or later. For more details, refer to the operating instructions supplied with the iPhone
or iPod touch. The remaining charge which is displayed may differ from the actual remaining charge in some cases. Use it as a rough estimate.

When you are using an Android™ smartphone (OS 8.1 or later)

When the headset is connected to an Android smartphone via HFP Bluetooth connection, select [Settings] – [Device connection] – [Bluetooth] to display the remaining battery charge of the headset in 10 different levels such as “100%”, “70%”, “50%” or “10%” in the connected Bluetooth device column on the smartphone’s screen. For details, refer to the operating instructions of the Android smartphone. The remaining charge which is displayed may differ from the actual remaining charge in some cases. Use it as a rough estimate.

Turning on the headset

1. Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes.

How to make a wireless connection to Bluetooth devices

You can enjoy music and hands-free calling with the headset wirelessly by using your Bluetooth device’s Bluetooth function.

Device registration (pairing)

To use the Bluetooth function, both of the connecting devices must be registered in advance. The operation to register a device is called “device registration (pairing)”. Pair the headset and the device manually.

Connecting to a paired device

Once a device and the headset are paired, there is no need to pair them again. Connect to devices already paired with the headset using the methods necessary for each device.

Connecting with the “Sony | Headphones Connect” app

Launch the “Sony | Headphones Connect” app on your Android smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide. https://rd1.sony.net/help/mdr/hpc/h_zz/

Pairing and connecting with an Android smartphone

The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following:

• The Android smartphone is placed within 1 m (3 feet) of the headset.
• The headset is charged sufficiently.
• The operating instructions of the Android smartphone is in hand.

1. Enter pairing mode on this headset.
   Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialize the headset (the headset has no pairing information). The headset enters pairing mode automatically. In this case, proceed to step 2. When you pair a second or subsequent device (the headset has pairing information for other devices), press and hold the (power) button for about 5 seconds.Check that the indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Bluetooth pairing”.
2. Unlock the screen of the Android smartphone if it is locked.
3. Find the headset on the Android smartphone.
   1. Select [Settings] – [Device connection] – [Bluetooth].
   2. Touch the switch to turn on the Bluetooth function.
4. Touch [WH-XB910N].

If Passkey (*) input is required, input “0000”. The headset and smartphone are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “ Connecting to a paired Android smartphone”. A Passkey may be called “Passcode”, “PIN code”, “PIN”, or “Password”.

The effect of noise canceling is not sufficient.

• Make sure that the noise canceling function is turned on.
• Adjust the headset to a comfortable position.
• The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, and near airconditioning, and is not as effective for higher frequencies, such as human voices.
• When the Adaptive Sound Control on the “Sony | Headphones Connect” app is turned on, the wearer’s actions, like walking or running, are detected. The noise canceling function is automatically adjusted and the Ambient Sound Mode may be activated according to these actions. To make the most of the noise canceling function, turn off the Adaptive Sound Control, and try to turn on the noise canceling function manually when you need it.
• With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise-canceling mode.
• Check with the “Sony | Headphones Connect” app whether the function of the NC/AMB button is set to [Ambient Sound Control].

Pairing cannot be done.

• Bring the headset and the Bluetooth device within 1 m (3 feet) from each other.
• The headset automatically enters pairing mode when pairing for the first time after purchasing, initializing, or repairing the headset. To pair a second or subsequent device, press and hold the (!) (power) button of the headset for 5 seconds or more to enter pairing mode.
• When pairing a device once again after initializing or repairing the headset, you may be unable to pair the device if it retains pairing information for the headset (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again.
• Restart the connected device such as a smartphone or a computer you use, and pair the headset and the device again.
• Reset the headset.
• Initialize the headset, and pair the headset and the device again.

Unable to make a Bluetooth connection.

• Check that the headset is turned on.
• Check that the Bluetooth device is turned on and the Bluetooth function is on.
• If the headset automatically connects to the last connected Bluetooth device, you may fail to connect the headset to other devices via Bluetooth connection. In that case, operate the last connected Bluetooth device and disconnect the Bluetooth connection.
• Check if the Bluetooth device is in sleep mode. If the device is in sleep mode, cancel the sleep mode.
• Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again.
• If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again.
• Reset the headset.
• Initialize the headset, and pair the headset and the device again.

The headset does not operate properly.

• Reset the headset. This operation does not delete pairing information.
• If the headset does not operate properly even if you reset the headset, initialize the headset.

Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/lyour voice is low on the caller’s side.

• Check that both the headset and the connected device are turned on.
• Turn up the volume of the connected device and the volume of the headset if they are too low.
• When you use the video calling application, open the settings (*) of the video calling application, and check that the speaker or microphone setting is specified as [Headset (WH-XB910N Hands-Free)](**). When the settings of the video calling application cannot be checked or calling connections [Headset (WH-XB910N Hands-Free)] cannot be selected, select [Headset (WH-XB910N Hands-Free)] on the settings of your computer to make connections.
  • * Depending on the video calling application you are using, this function may not be available.
  • ** Names may vary according to the computer or the video calling application you are using.
• Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
• If you are listening to music with the headset, stop playback and tap the touch sensor control panel twice quickly (with an interval of about 0.3 seconds) to respond to an incoming call.
• Reset the headset.
• Initialize the headset, and pair the headset and the device again.

Specifications

Headset

• Power source:
  • DC 3.85 V: Built-in lithium-ion rechargeable battery 
  • DC 5 V: When charged using a USB 
• Operating temperature
  • 0°C to 40 °C (32 °F to 104 °F)
• Charging time:
  • Approx. 3.5 hours (About 4.5 hours of music playback is possible after 10 minutes of charging.)
• Charging temperature:
  • 5°Cto 35°C (41°F to 95 °F)
• Mass:
  • Approx. 252 g (8.89 oz)
• Impedance:
  • 48 Q (1 kHz) (when connecting via the headphone cable with the headset turned on)
  • 16 Q (1 kHz) (when connecting via the headphone cable with the headset turned off)
• Sensitivity:
  • 96 dB/mW (when connecting via the headphone cable with the headset turned on)
  • 96 dB/mW (when connecting via the headphone cable with the headset turned off)
• Frequency response:
  • 7 Hz – 25,000 Hz (JEITA)
    (when connecting via the headphone cable with the headset turned on)

Communication specification

• Communication system:
  • Bluetooth Specification version 5.2
• Output:
  • Bluetooth Specification Power Class 1
  • Maximum communication range: Line of sight approx. 10 m (30 ft) (*1)
• Frequency band:
  • 2.4 GHz band (2.4000 GHz – 2.4835 GHz)
• Compatible BLUETOOTH profiles (*2):
• Supported Codec (*3):
  • SBC 
  • AAC 
  • LDAC 
• Transmission range (A2DP):
  • 20 Hz – 20,000 Hz (Sampling frequency 44.1 kHz)
  • 20 Hz – 40,000 Hz (Sampling frequency LDAC 96 kHz, 990 kbps)

Compatible iPhone/iPod models

iPhone 12 Pro Max, iPhone 12 Pro, iPhone 12, iPhone 12 mini, iPhone SE (2nd generation), iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11, iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8 Plus, iPhone 8, iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s, iPhone 6 Plus, iPhone 6, iPhone 5s, iPod touch (7th generation), iPod touch (6th generation) (As of July 2021)

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Sony WH-XB910N Extra BASS Noise Cancelling Headphones-FAQs