Tagry X08 True Wireless Earbuds
Issue 1
Earbuds or charging cases couldn’t be charged.
Cause 1: The charging contacts of earbuds or cases are dirty.
Troubleshooting: Please clean them as below:
Cause 2: Incorrect charging cable.
Troubleshooting: Use a USB-C cable to charge these earbuds.
Issue 2
Sound Cut in/out or connected/disconnected.
Cause 1: There is electromagnetic interference around earbuds.
Troubleshooting: Please keep away from this interference.
Cause 2: The distance between earbuds and phone is over 33 feet.
Troubleshooting: Please keep the distance less than 33 feet(without obstacles).
Cause 3: The Earbuds in low battery or high temperature.
Troubleshooting: Please use a USB-C cable to charge for earbuds.
After eliminating the above causes, please re-pair these earbuds with the phone.
Issue 3
The sound for calls is poor or small.
Cause 1: Only wear the sub earbud.
Troubleshooting: Please wear two earbuds for calls and keep the L earbud’s mic close to your mouth.
If only wear one earbud, please keep the other one into charging case and close the lid of case.
Cause 2: The microphone hole was blocked.
Troubleshooting: Please clean the microphone hole.
Cause 3: The grilles or the ear tips are dirty.
Troubleshooting: Please clean as below:
Issue 4
Earbuds can pair with a phone, but can’t pair with a PC/Pad.
Cause 1: These earbuds connected with the previous device automatically.
Troubleshooting: Turn off the previous device’s Bluetooth before you pair it with a new device.
Cause 2: The Bluetooth version is too old.
Troubleshooting: Please connect with a device whose Bluetooth version is 4.0 or over 4.0.
Issue 5
These earbuds have static noise or a constant buzzing sound.
Cause 1: The signal and connection between the earbuds and your device are affected by electronic interference emitted by devices like microwave ovens, WiFi routers, signal lights, or devices in airports/metro stations, etc.
Troubleshooting:
- Please clean the grilles.
- Try to use the earbuds in different locations and see whether the static noise is less or gone.
- Keep a distance from electromagnetic interference sources.
- Turn off the devices nearby that may cause interference.
- If the problem persists, please contact us for further assistance or replacement.
Issue 6
Wear Issue
Cause 1: Don’t wear correctly or use the suitable ear tips
Troubleshooting:
Step1: Choose the comfortable ear tips
Step2: Wear it in the ear and adjust it to a comfortable position (Please put the right and left headphones on the correct ear)
Issue 7
The music sound is poor or bad
Cause 1: Don’t use suitable ear tips
Troubleshooting: Choose suitable ear tips after receiving the product.
Cause 2: The grilles or the ear tips are dirty
Troubleshooting:
Please clean as below:
Cause 3: The earbuds inside are wet
Troubleshooting: Please shake the earphones to let the water come out
Video Support & Customer Service
To get more information, please scan the QR code on the left bottom side. There, you can watch YouTube videos about tutorials and troubleshooting all kinds of issues.
If you have any issues during using time, please feel free to contact us.
Contact Steps
For more Manuals by Tagry, visit ManualsLibraryy
Tagry X08 True Wireless Earbuds-FAQs
How do I troubleshoot my Bluetooth earbuds?
Start by checking if your earbuds are compatible with your device. Make sure Bluetooth is enabled on your phone and that your earbuds are in pairing mode. Also, ensure no other devices are interfering with the connection.
Why have my wireless earbuds stopped working?
Common causes include pairing issues, device compatibility, or interference from other Bluetooth devices. Try resetting your earbuds and your device’s Bluetooth settings. Also, make sure the earbuds are properly fitted in your ears with the correct ear tips.
How do I reset the Tagry X08 earbuds?
Turn off the earbuds completely by holding the power button. Then press and hold the power button (or power + volume down, depending on the model) for about 10–30 seconds to initiate a reset.
What should I do if one earbud isn’t charging?
Clean the charging contacts on both the earbuds and the case using a soft cloth or a cotton swab with isopropyl alcohol. Make sure everything is completely dry before trying to charge again. Also, double-check the battery level.
My earbuds aren’t working when plugged in—why?
Inspect the cable, connector, and earbuds for any signs of damage. Look for debris inside the earbud mesh and gently clean it with a dry, soft-bristled brush. Reinsert the plug firmly to ensure a solid connection.
Why is only one earbud connecting?
Try using the earbuds with a different device to rule out a phone issue. If the problem persists, reset your earbuds and re-pair them with your device.
What can I do if the charging case isn’t charging?
Use a pencil eraser or the tip of a pencil to gently clean the contacts inside the case—this can help re-establish the charging connection. Make sure the contacts are free from dirt and moisture.
How do I restart my Bluetooth connection?
Turn Bluetooth off and on again in your device’s settings. Go to Settings > Bluetooth & devices, disable Bluetooth, wait a few seconds, then re-enable it.
Why do my earbuds keep turning off?
This could be due to a weak Bluetooth connection, interference from other devices, or the earbuds attempting to connect to a different nearby device. Make sure they’re within range and connected to the correct device.