Arris Touchstone DG2470 DOCSIS 3 Wireless Modem User Manual

Arris Touchstone DG2470 DOCSIS 3 Wireless Modem

Overview

Introduction

Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone DG2470 Data Gateway brings it all to you faster and more reliably.

The Touchstone DG2470 Data Gateway provides four Ethernet connections for use as the hub Of your home/ office Local Area Network (LAN). The DG2470 also provides 802. 11a/b/g/n/ac wireless connectivity for enhanced mobility and versatility. The Data Gateway also offers integrated MOCA 2.0 home networking providing Internet access and transfer Of multimedia content between devices over coaxial cable in the home.

About this Manual

This manual covers the Touchstone DG2470 Data Gateway. The model number is on the label affixed to the Data Gateway.

1. Model Number
2. Security Label

What about Security

Having a high-speed, always-on connection to the Internet requires a certain amount Of responsibility to Other Internet users including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security:

• Keep the operating system Of your computer updated with the latest security patches. Run the system update utility at least weekly.
• Keep your email program updated with the latest security patches. In addition, avoid opening emails containing attachments, or opening files sent through chat rooms, whenever possible. Install a virus checker and keep it updated.
• Avoid providing web or file-sharing services over your Data Gateway. Besides certain vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account for violating your terms Of Service.
• Use the cable company’s mail servers for sending email.
• Avoid using proxy software unless you are certain that it is not open for abuse by Other Internet users (some are shipped open by default). Criminals can take advantage Of open proxies to hide their identity when breaking into Other computers or sending spam. If you have an open proxy, your cable company may suspend your account to protect the rest Of the network.
• The DG2470 ships with wireless IAN security set by default (for the same reasons that you should run only secured proxies). See the security label on your product for the factory security settings. If you need to modify the default wireless security settings, see Configuring Your Wireless Connection.

Ethernet or Wireless?

There are two ways to connect your computer (or Other equipment) to the Data Gateway. The following will help you decide which is best for you:

Ethernet

Ethernet is a standard method Of connecting two or more computers into a Local Area Network (IAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware.

The Data Gateway package comes with one 4-foot (1.2m) Ethernet cable (the connectors 100k like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Data Gateway directly to a computer, or to an Ethernet hub with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable.

Wireless

Wireless access lets you connect additional (wireless-capable) devices to Data Gateway. The 802.11 wireless LAN standard allows one or more computers to access the DG2470 using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet.

Both

If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. TO connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.)

Front Panel

The front Of the Data Gateway has the following indicators.

1. Power: indicates whether AC power is available to the unit.
2. US/DS: indicates upstream/downstream connectivity.
3. Online: indicates internet data transmission status.
4. 2.4 GHz: indicates the status of the 2.4 GHz wireless LAN.
5. 5 GHz: indicates the status of the 5 GHz wireless LAN.
6. MOCA: indicates connectivi5′ between the Data Gateway and other home devices connected via the Mou network.
7. WPS: indicates Wireless Setup O’,QS) is active.
8. WPS Button/LED: begins associating the Telephony Gateway with a wireless device. LED indicates Wireless Protected Setup (WPS) is active.
9. USB: USB host connector – future support for external USB devices.

Rear Panel

The rear Of the Data Gateway has the following connectors and controls.

1. Reset button: resets the Data Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button.
2. Ethernet (1 – 4): connectors for use with a computer LAN port.
3. Cable: a connector for the coaxial cable.
4. Power: a connector for the power cord.

Selecting an Installation Location

There are a number of factors to consider when choosing a location to install your Data Gateway:

• Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Data Gateway that extension cords are not required.
• Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal available to the Data Gateway. A large number of splitters can slow down the Internet connection and even affect your telephone service.
• If you are connecting devices to the Ethernet ports, can you easily run cables between the Data Gateway’s  location and those devices?
• If you want to install the Data Gateway on a desktop, is there enough space on either side to keep the vents clear? Blocking the vents may cause overheating.
• How close are your wireless devices? The Data Gateway wireless connection range is typically 100—200 feet (30m—65m). A number of factors can affect connection range, as described below.

Desktop Mounting Instructions

Position the Data Gateway so that:

• air flows freely around it
• the back faces the nearest wall
• it will not fall to the floor if bumped or moved
• the ventilation holes on the sides of the unit are not blocked

Factors Affecting Wireless Range

A number of factors can affect the usable range for wireless connections.

Connecting the Data Gateway

1. Connect one end Of the coax cable to the cable Outlet Or splitter, and the other end to the Data Gateways Cable connector (3). Tighten the connections by hand, then tighten an additional 1/8 turn with a wrench.
2. Insert the plug from the power cord into the Power connector On the back Of the Data Gateway (4) and insert the power cord into a convenient AC outlet. The Power light on the front Of the Data Gateway lights up, then flashes once (refer to the LED tables shown in Using the Data Gateway).
3. Connect one end Of the Ethernet cable to any Ethernet port on the back Of the Data Gateway, (2) and the Other end to the Ethernet port on a computer, hub, Or broadband router.

Configuring Your Wireless Connection

The DG2470 ships with wireless LAN security set by default. See the security label on your product for the factory security settings.

1. Security Label

Setting Parental Controls

The Parental Control feature allows you to block specified keywords and web sites from being accessed and also to specify trusted computers in the network. Trusted computers are not affected by the parental control settings.

Finding the MAC Address of a Computer

In Order to set up trusted computers you must first determine the MAC address Of those computers. Use the operating system Of your computer to find its MAC address, as follows:

• Windows: from the Start menu, find and select the Control Panel . Double-click Network Connections (Windows XP), Or Network & sharing (Windows Vista Or Windows 7). Then double-click either “Wireless Network Connection” for a wireless connection, Or “Local Area Connection” for an Ethernet connection. Next click the Details button (Windows Vista Or Windows 7), Or click the Support tab and then the Details button (Windows XP). “Physical Address” line shows the MAC address.
• MacOS X: Open System Preferences and click the Network icon. TO find the Ethernet MAC address, select Built-in Ethernet from the Show drop-down, then click the Ethernet tab. The “Ethernet ID” field shows the MAC address. TO find the wireless MAC address, select Airport from the Show drop-down, then click the Airport tab. The “Airport ID” field shows the MAC address.
• Linux: open a shell window and type / spin/ if config (and press Enter). The wireless interface is eth 1 (unless there is no Ethernet adapter, in which case the interface is echo). Making Your Parental Control Settings

Making Your Parental Control Settings

Follow these steps to set up your Parental Controls:

1. Access and log into the wireless configuration interface as explained in Accessing the Configuration Interface.
2. Click the Firewall tab and then click Parental Control in the side menu to display the Parental Controls screen.
3. Check the Ende Parental Control checkbox and click the Apply button
4. Configure any or all of the following Parental Controls:

Trusted MAC Addresses

Enter the MAC addresses of any -trusted” computers on the network and click the button. You can add two trusted Computers. Once added, these trusted computers will not be by the parental control settings. For example, you may want the computers of the father and mother to be trusted, while the childrens’ computers have parental controls in effect.

You can add a list Of keywords and web sites that you want to block. TO add a keyword or web site to the list, click the respective Add button. To delete a keyword or web site from the list, first click its check box and then click the Delete button.

Add Keyword Filter Dialog Box

Add Web Site Filter Dialog Box

Indicator Lights for the DG2470

The Data Gateway has LED indicator lights to assist in troubleshooting.

1. Power
2. US/DS
3. Online
4. 2.4 GHz WIFI
5. 5 GHz Wi-Fi
6. MOCA
7. WPS
8. WPS Button
9. USB port

Patterns: Normal Operation (LAN)

The following table shows light patterns for the Ethernet, MOCA and wireless LANs during normal operation.

Patterns: Normal Operation (WAN)

The following table shows light patterns during normal operation.

Cable Modem Startup Sequence

Using the Reset Button

Use the Reset button (1), on the back of the Data Gateway, to reset the modem and perform initialization as if you power cycled the unit. You may need to reset the Data Gateway if you are having problems connecting to the Internet. Using this button will be Use a pointed non-metallic object to press this button. The Reset button is recessed to prevent accidental resets.

1. Reset button
2. Ethernet (1 – 4)
3. Cable
4. Power

Resetting the Router to Factory Defaults

To reset the router to factory defaults, press and hold the Reset button (1) on the back of the Data Gateway for more than fifteen seconds. This restores the wireless setup configuration and router configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access.

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Arris Touchstone DG2470 DOCSIS 3 Wireless Modem-FAQs