Bose QuietComfort Ultra Earbuds User Manuual

Bose QuietComfort Ultra Earbuds

Confirm that the following parts are included

NOTE: Medium eartips are attached to the earbuds. For help identifying the eartip sizes, see page 17.

NOTE: Size 1 bands are attached to the earbuds. For help identifying the band sizes, see page 17.

NOTE: If any part of your product appears to be missing or damaged, don’t use it. Visit support.Bose.com/QCUE for troubleshooting articles, videos, and product repair or replacement.

The Bose Music app lets you set up and control the earbuds from any mobile device, such as a smartphone or tablet.

Using the app, you can verify the earbud fit, manage Bluetooth connections, manage earbud settings, adjust the audio, choose your voice prompt language, and get any future updates and new features made available by Bose.

NOTE: If you have already created a Bose account for another Bose product, see “Add the earbuds to an existing account.”

DOWNLOAD THE BOSE MUSIC APP

On your mobile device, download the Bose Music app.
NOTE: If you’re located in Mainland China, download the Bose app.
Follow the app instructions.

ADD THE EARBUDS TO AN EXISTING ACCOUNT

To add your Bose QuietComfort Ultra Earbuds, open the Bose Music app and add your earbuds.

The earbuds are rated IPX4 water resistant. They are designed to be sweat and weather resistant but aren’t meant to be submerged under water.

CAUTIONS:

Do NOT swim or shower with the earbuds.
Do NOT submerge the earbuds.

NOTES:

To prevent corrosion, regularly clean the charging contacts on the earbuds with a dry, soft cotton swab or equivalent.
IPX4 isn’t a permanent condition, and resistance might decrease as a result of normal wear.

INSERT THE EARBUDS

Insert the earbud so the eartip gently rests at the opening of your ear canal.
NOTE: Each earbud is marked with either an R (right) or L (left).
Slightly rotate the earbud back until the eartip creates a comfortable seal at your ear canal and the stability band rests against your ear ridge.
NOTE: You may need to rotate the earbud back and forth for the eartip to create a comfortable seal. However, rotating it too far back or forward may impact the audio and microphone sound quality.
Check the fit (see page 15).
Repeat steps 1 – 3 to insert the other earbud. When you insert the earbuds, the audio is personalized to your ears for the best audio performance and noise cancellation.
NOTE: If you’re sharing the earbuds, place them in the charging case to clear the audio personalization between each user.

CHECK YOUR FIT

For the best fit, audio performance, and noise cancellation, use a mirror to make sure you’re using the correct size eartips and stability bands. You may need to try a different size eartip or stability band for each ear.

TIP: You can also check your fit using the Earbud Seal Test in the Bose Music app. You can access this option from the Settings menu.

Eartips

TRY ANOTHER SIZE

Wear the earbuds for an extended period of time. If the earbuds don’t feel comfortable or secure, or noise cancellation or sound quality isn’t as expected, try another size eartip or stability band. You may need to try all three eartip or band sizes or use a different size eartip or band for each ear.

Eartips

Three sizes of eartips are included with the earbuds: small, medium, and large.

Medium eartips come attached to the earbuds. If they feel too small, try large eartips. If they feel too big, try small eartips.

Stability bands

The stability bands are marked with size 1 (small), 2 (medium), or 3 (large) and an R (right) or L (left).

Size 1 bands come attached to the earbuds. If they feel too small, try size 2 bands.

CHANGE THE EARTIPS

Holding the earbud, gently squeeze the eartip and peel it away from the earbud.CAUTION: To prevent tearing, do NOT pull on the edge of the eartip.
Choose a new eartip size (see page 17).
Align the eartip with the earbud nozzle and press the eartip onto the nozzle until you feel it snap securely into place and hear it click.
Repeat steps 1 – 3 for the other earbud as needed.
NOTE: You may need to use a different size eartip for each ear.
Insert the earbuds (see page 14).
Check the fit (see page 15).

NOTES:

If you change the eartip, you may need to change the stability band so the band rests comfortably against your ear ridge (see page 19).
To see how-to videos about changing the eartips, visit: support.Bose.com/QCUE
If you need additional eartip sizes, contact Bose customer service or visit support.Bose.com/QCUE

CHANGE THE STABILITY BANDS

Holding the earbud, gently grab the stability band scoop and peel the band toward you, over the eartip, and away from the earbud.CAUTION: To prevent tearing, do NOT pull on the thin part of the band.
Choose a new band size (see page 17). Select the band marked with either an R (right) or L (left), depending on the earbud.
With the band markings facing you and the band scoop facing away from you, align the dot on the band with the gray dot on the bottom of the earbud.
Gently stretch the band over the eartip, making sure the dots align and the tab on the band fits in the notch on the top of the earbud.
NOTE: Aligning the band correctly makes sure that the hole on the side of the band is over the earbud microphone so the microphone isn’t blocked.
Press down until the band fits securely into place, then check for alignment.
Repeat steps 1 – 5 for the other earbud as needed.
NOTE: You may need to use a different size band for each ear.
Insert the earbuds (see page 14).
Check the fit (see page 15).

NOTES:

To see how-to videos about changing the bands, visit: support.Bose.com/QCUE
If you need additional stability band sizes, contact Bose customer service or visit support.Bose.com/QCUE

POWER

POWER ON

Open the charging case.

The earbuds power on. The earbuds status light blinks white and then glows according to the charging status (see page 39). The charging case status light glows according to the battery level (see page 40).

NOTE: When you remove the earbuds from the charging case, close the case to help preserve the battery life and keep the case free of debris.

POWER OFF

Place both earbuds in the charging case.The earbuds disconnect from your mobile device.
Close the case.
The earbuds power off. The charging case status light glows according to the battery level (see page 40).

STANDBY

Standby conserves the earbud battery when an earbud is out of the case and not in use. The earbud switches to Standby when you remove it from your ear and don’t move it for 10 minutes.

To wake the earbud, insert the earbud in your ear.

Use touch control by tapping or swiping the touch surface of either earbud. With touch control, you can play/pause audio, change the volume, perform basic call functions, and use a shortcut to change the mode or change immersive audio settings (see page 27).

TOUCH CONTROL

TOUCH SURFACE AREA

The touch surface is located on the outer surface of both earbuds. It controls media playback, volume, phone calls, and your shortcuts.

MEDIA PLAYBACK AND VOLUME

PHONE CALLS

Call notifications

A voice prompt announces incoming callers and call status. To stop call notifications, disable voice prompts using the Bose Music app. You can access this option from the Settings menu.

MODES

For information about changing the mode, see page 33.

IMMERSIVE AUDIO SETTINGS

For information about changing the immersive audio setting, see page 31.

MOBILE DEVICE VOICE CONTROL

You can set a shortcut to access your mobile device voice control using the earbuds. The microphone on the earbuds acts as an extension of the microphone on your mobile device.

NOTE: To access mobile device voice control using the earbuds, it must be set as a shortcut (see page 27).

A shortcut enables you to quickly and easily access one of the following functions:

Cycle through modes (see page 32)
Cycle through immersive audio settings (see page 30)
Use your mobile device voice control (see page 26)
NOTE: By default, cycling through modes is enabled on both earbuds.

USE YOUR SHORTCUT

Touch and hold an earbud.

CARE AND MAINTENANCE

STORE THE EARBUDS

When you’re not using the earbuds, store them in the charging case. Close the charging case to help preserve battery life and keep the charging case free of debris.

REPLACEMENT PARTS AND ACCESSORIES

Replacement parts and accessories can be ordered through Bose customer service. Visit: support.Bose.com/QCUE

LIMITED WARRANTY

The earbuds are covered by a limited warranty. Visit our website at worldwide.Bose.com/Warranty for details of the limited warranty. To register your product, visit worldwide.Bose.com/ProductRegistration for instructions. Failure to register will not affect your limited warranty rights.

UPDATE THE EARBUDS

The earbuds begin updating automatically when connected to the Bose Music app and an update is available. Follow the app instructions.

THE CHARGING CASE

Update the charging case using the Bose Updater website. On your computer, visit btu.Bose.com and follow the on-screen instructions.

TROUBLESHOOTING

TRY THESE SOLUTIONS FIRST

If you experience problems with the earbuds, try these solutions first:

Charge the earbuds and the charging case (see page 34).
Power on the earbuds (see page 21).
Check the earbuds’ status light (see page 39) and the charging case status light (see page 40).
Make sure your mobile device supports Bluetooth connections (see page 41).
Download the Bose Music app and run available software updates (see page 12).
Move your mobile device closer to the earbuds (30 ft or 9 m) and away from any interference or obstructions.
Increase the volume on the earbuds, your mobile device, and the music app.
Connect another mobile device (see page 12).

REBOOT THE EARBUDS AND CHARGING CASE

If the earbuds or charging case are unresponsive, you can reboot them.

NOTE: Rebooting the earbuds clears the earbud device list. It doesn’t clear other settings.

Remove the earbuds from the Bluetooth list on your device.
With the earbuds in the charging case and the case open, press and hold the button on the back of the case for 25 seconds until the earbuds status light blinks white 2 times, slowly blinks blue, and then turns off.
NOTE: Make sure both earbuds are in the case and the case is open.

When the reboot is complete, the earbuds status light glows according to the charging status (see page 39), and the charging case status light glows according to the battery level (see page 40).

RESTORE THE EARBUDS TO FACTORY SETTINGS

A restore to factory settings clears all settings and returns the earbuds to their original out-of-box state. After, the earbuds can be configured as if they were being set up for the first time.

Restoring to factory settings is only recommended if you are having issues with the earbuds or if you have been instructed to do so by Bose customer service.

Remove the earbuds from the Bluetooth list on your device.
Remove the earbuds from your Bose account using the Bose Music app.
NOTE: For more information about how to remove the earbuds from your Bose account using the Bose Music app, visit: support.Bose.com/QCUE
With the earbuds in the charging case and the case open, press and hold the button on the back of the case for 25 seconds until the earbuds status light blinks white 2 times, slowly blinks blue, and then turns off.
NOTE: Make sure both earbuds are in the case and the case is open.
Repeat the previous step 2 more times.
After the third time, the status light blinks amber for 3 seconds to indicate that factory settings are being restored.
When the restore is complete, the status light slowly blinks blue. The earbuds are now in their original out-of-box state.

NOTE: If you’re unable to resolve your issue, additional troubleshooting and support are available at: support.Bose.com/QCUE

For more manuals by Bose, visit ManualsLibraryy

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