Honeywell Home RTH6500WF Wi-Fi Programmable Thermostat User Manual

Honeywell Home RTH6500WF Wi-Fi Programmable Thermostat

Features of your thermostat

With your new thermostat, you can:

• Connect to the Internet to monitor and control your heating/cooling system
• View and change your heating/cooling system settings
• View and set temperature and schedules
• Receive alerts via email and get automatic upgrades

Your new thermostat provides:

• Smart Response Technology
• Compressor protection
• Heat/cool auto changeover

Controls and home screen quick reference

• Once your thermostat is installed, it will display the home screen. Portions of this display will change depending on how you are viewing it.
• The screen lights when you press any button. It stays lit for 8 seconds after you complete changes.

Preset energy-saving schedules

This thermostat is pre-set with energy-saving program settings for four time periods. Using the default settings can reduce your heating/cooling expenses if used as
directed. Savings may vary depending on geographic region and usage. To change the settings, see page 15.

Setting up your thermostat

Setting up your programmable thermostat is easy. It is preprogrammed and ready to go as soon as it is installed and registered.

1. Install your thermostat.
2. Connect your home Wi-Fi network.
3. Register online for remote access.

Before you begin, you may want to watch a brief installation video. Use the QR Code® at the front of this guide, or go to honeywellhome.com/support

Installing your thermostat

You might need the following tools to install this thermostat:

• No. 2 Phillips screwdriver
• Small pocket screwdriver
• Pencil
• Level (optional)
• Drill and bits (3/16” for drywall, 7/32” for plaster) (optional)
• Hammer (optional)
• Electrical tape (optional)

1. Switch OFF power to your heating/cooling system.
   • Important! To protect your equipment, switch OFF the power to your heating/cooling system at the breaker box or the system switch.
2. Remove old thermostat faceplate and leave wires connected.
   • 2a Take a picture of the wire connections for later reference.
   • 2b If no wire is connected to a terminal labeled C or no C terminal exists on the old thermostat, view the Alternate Wiring videos at honeywellhome.com/wifi-thermostat
   • If you have an older thermostat with a sealed mercury tube, turn to page ii for proper disposal instructions
3. Label wires. Do not label by wire color. Use the supplied sticky tags to label each wire as you disconnect it. Label wires according to the old thermostat terminal designations, not by wire color.
   Note: If no tag matches a wire terminal label, write the terminal label on a blank tag.
4. Remove wallplate. Remove the old wallplate from the wall after all wires have been labeled and disconnected.
5. Separate the thermostat and its wallplate. On your new thermostat, grasp the finger holds on the top and bottom of the wallplate with one hand and the thermostat (front) with the other hand. Pull pieces apart.
6. Mount wallplate for thermostat. Mount your new wallplate using screws and anchors included with the thermostat. If necessary:
   • Drill 3/16-in holes for drywall.
   • Drill 7/32-inch holes for plaster.
   • Note: You may be able to use your existing wall anchors. Hold the wallplate up to the existing anchors to check for alignment
   • Important! The thermostat requires a C wire to operate. The C, or common, wire brings 24 VAC power to the thermostat. Many older mechanical or battery-operated thermostats do not require a C wire. If you don’t have a C wire, try:
   • Looking for an unused wire that is pushed into the wall. Connect that wire to C and check that it is connected to the 24 VAC common at your heating/cooling system.
   • Note: Not all heating/cooling systems label the 24 VAC common C. Check your system manual or contact the manufacturer to find out which terminal is the 24 VAC common. View the Alternate Wiring videos at honeywellhome.com/wifi-thermostat
   • Wiring (conventional system)
7. A Wire the thermostat to your conventional system
   • a Starting with the C Wire, match the sticky tag on the wire to the terminal labels. You must have a C wire.
   • b Loosen the screw, insert wire on the inside edge of terminal, then tighten screw.
   • c Verify wire is firmly secured by gently pulling on the wire
   • d Repeat steps a–c for all other wires.
   • e Push any excess wire back into the wall opening after all wires are installed.
   • f  Continue to page 8.
   • Note: The wiring for your application might be different from the wiring shown above.
   • Wiring (heat pump system only)
   • 7B Wire thermostat to your heat pump.
     • a Starting with the C Wire, match the sticky tag on the wire to the terminal labels. You must have a C wire.
     • b Loosen screw, insert wire on inside edge of terminal, then tighten screw.
     • c Verify wire is firmly secured by gently pulling on wire.
     • d Repeat steps a–c for all other wires.
     • e Push any excess wire back into the wall opening after all wires are installed.
     • f  Continue to page 8.
   • Note: If old thermostat has separate wires on AUX and E, place both wires into the E/AUX terminal. If old thermostat has wire on AUX with a jumper to E, place wire on E/AUX terminal. No jumper is required.
   • Alternate wiring (conventional system
     • Use this if your wire labels don’t match the terminal labels.
     • Note: You must have a C wire or equivalent.
8. Insert quick reference card. Fold quick reference card along score lines, and slide it into the slot on the back of the thermostat
9. Attach thermostat to wallplate. Align the thermostat to the wallplate and then snap into place
10. Switch heating/cooling system ON
    Important!
    • 10a Verify that the C wire is connected at the thermostat and at the heating/cooling system.
    • 10b Make sure the heating/cooling system door is firmly secured.
    • 10c Switch power back ON for your heating/cooling system at the breaker box or its power switch.

Connecting to your Wi-Fi network

To complete this process, you must have a wireless device connected to your home wireless network. Any of these device types will work:

• Tablet (recommended)
• Laptop (recommended)
• Smartphone
• If you get stuck… at any point in this procedure, restart the thermostat by removing the thermostat from the wallplate, wait for 10 seconds, and snap it
  back onto the wallplate. Go to Step 1 in this procedure.

Registering your thermostat online

To view and set your thermostat remotely, you must have a Total Connect Comfort account. Use the following steps.

1. Open the Total Connect Comfort website. Go to mytotalconnectcomfort.com View the Thermostat Registration video at  View the Thermostat Registration
   video at honeywellhome.com/wifi-thermostat
2. Login or create an account. If you have an account click Login – or – click Create An Account.
   • 2a Follow the instructions on the screen.
   • 2b Check your email for an activation message from My Total Connect
   • Comfort. This may take several minutes.
   • Note: If you do not receive a response, check your junk mailbox or use an alternate e-mail address.
   • 2c Follow activation instructions in the email.
   • 2d Log in.
3. Register your thermostat. After you are logged in to your Total Connect Comfort account, register your thermostat.
   • 3a Follow the instructions on the screen. After adding your thermostat location, you must enter the thermostat’s unique identifiers:
     • MAC ID
     • MAC CRC
   • Note: These IDs are listed on the Thermostat ID Card included in the thermostat package. The IDs are not case-sensitive
   • 3b When the thermostat is successfully registered, the Total Connect Comfort registration screen will display a SUCCESS message. In the thermostat display, you will see Setup Complete for about 90 seconds
   • 3c Also notice that your thermostat displays its signal strength. Congratulations! You’re done. You can now control your thermostat from anywhere through your tablet, laptop, or smartphone Total Connect Comfort free app is available for Apple® iPhone®, iPad® and iPod touch® devices at iTunes® or at Google Play® for all Android™ devices.
   • Search for local rebates
   • Your thermostat may now be eligible for local rebates. Search for offers in your area at HoneywellHome.com/Rebates

Setting the time and day

1. Press Set Clock/Day/Schedule, then press or to set clock.
2. Press Set Day, then press or to select the day of week.
3. Press Done to save.
   • Note: If the Set Clock/Day/Schedule option is not displayed, press Done.
   • Note: If the display flashes Set Clock, the thermostat will follow your settings for the Monday “Wake” time period until you reset the time and day.

Selecting system mode

Press System to select:

• Heat: Controls only the heating system.
• Cool: Controls only the cooling system.
• Off: Heating/cooling systems are off.
• Auto: Selects heating or cooling depending on the indoor temperature.
• Em Heat (heat pumps with aux. heat):
• Controls auxiliary/emergency heat. Compressor is off
• Note: Depending on how your thermostat was installed, you may not see all system settings.

Overriding schedules temporarily

• Press or to immediately adjust the temperature.
• The new temperature will be maintained only until the next programmed time period begins.
• To cancel the temporary setting at any time, press Cancel. The program schedule will resume.

Overriding schedules permanently

1. Press HOLD to permanently adjust the temperature. This will turn off the program schedule.
2. Press or to adjust the temperature setting. The temperature you set will be maintained 24 hours a day until you manually change it or press Cancel to
   resume the program schedule

Unregistering thermostat

• If you remove the thermostat from your Total Connect Comfort website account (for example, you’re moving and leaving the thermostat behind), the thermostat will display Register at Total Connect until it is re-registered

Disconnecting Wi-Fi

Replacing your router

If you disconnect the thermostat from your Wi-Fi network:

1. Enter system setup (see page 18).
2. Change setting 39 to 0 (see page 19). The screen will display Wi-Fi Setup. Re-connect to a Wi-Fi network by following the steps on page 10.

Turning Wi-Fi off

If you do not plan to control the thermostat remotely, you can remove the Wi-Fi Setup message from the screen:

1. Enter system setup (see page 18).
2. Change setting 38 to 0 (see page 19). Wi-Fi Setup will be removed from the screen. If you want to connect to the Wi-Fi network later, change setting 38 back to 1.

Software updates

• Honeywell periodically issues updates to the software for this thermostat. The updates occur automatically through your Wi-Fi connection. All your settings are saved, so you will not need to make any changes after the update occurs. While the update is taking place, your thermostat screen flashes Updating and shows the percentage of the update that has occurred. When the update is complete, your home screen will appear as usual.
• Note: If you are not connected to Wi-Fi, you will not get automatic updates.

Compressor protection

This feature forces the compressor to wait a few minutes before restarting, to prevent equipment damage

System setup

1 Select System Type

If you are not sure of your heating/ cooling system type or have other questions, go to honeywellhome.com

• Heat/cool: Gas, oil or electric heating with central air
• Heat pump: Heat pump without backup or auxiliary
• Heat only: Gas, oil or hot water heat without central air
• Heat only with fan: Gas, oil or electric heat without central air
• Cool only: Central air conditioning
• Heat pump: Heat pump with backup or auxiliary
• Heat/Cool Multiple stages: 2 heat stages (wires on W and W2), 2 cooling stages (wires on Y and Y2).
• Heat/Cool Multiple stages: 2 heat stages (wires on W and W2), 1 cooling stage (wire on Y).
• Heat/Cool Multiple stages: 1 heat stage (wires on W), 2 cooling stages (wire on Y and Y2).

Frequently asked questions

Q: Will my thermostat still work if I lose my Wi-Fi connection?

A: Yes, the thermostat will operate your heating and/or cooling system with or without Wi-Fi.

Q: How do I find the password to my router?

A: Contact the manufacturer of the router or check the router documentation.

Q: Why am I not seeing my Wi-Fi setup page?

A: You are probably connected only to your router, not to your thermostat. Try connecting to the thermostat again.

Q: Why isn’t my thermostat connecting to my Wi-Fi router even though it is very close to the thermostat?

A: Verify that the password entered for the Wi-Fi router is correct.

Q: Where can I find my MAC ID and MAC CRC codes?

A: The MAC ID and MAC CRC numbers are included on a card packed with the thermostat or on the back of the thermostat (visible when removed from wallplate). Each thermostat has a unique MAC ID and MAC CRC.

Q: My thermostat is unable to register to the Total Connect Comfort website.

A: Verify that the thermostat is correctly enrolled on your home Wi-Fi network. The message center will display Wi-Fi Setup or Register at Total Connect. You might also see the Wi-Fi Signal strength icon. Verify that the Wi-Fi router has a good internet connection. On your computer, verify that you can open the site at mytotalconnectcomfort.com  If you cannot open the site, switch off the internet modem for a few seconds, then power it back on.

Q: I registered on the Total Connect Comfort website but was unable to login using my new account.

A: Check your email and ensure that you received an activation email. Follow the instructions to activate your account and then login to the website.

Q: I have signed up on the Total Connect Comfort website and have not received a confirmation email.

A: Check for the email in your Junk or Deleted folder.

Q: Is there a way to extend the signal strength?

A: Most standard routers can be set up to be a repeater. You can also purchase and install a Wi-Fi repeater.

For more FAQs, see honeywellhome.com/support

Troubleshooting

Lost Signal

If the no-Wi-Fi indicator displays in place of the Wi-Fi strength indicator in the upper right-hand corner of the home screen:

• Check another device to be sure Wi-Fi is working in your home; if not, call your Internet Service Provider.
• Move the router.
• Restart the thermostat: remove it from the wallplate, wait 10 seconds, and snap it back onto the wallplate. Return to Step 1 of Connecting to your Wi-Fi network

Error Codes

• For certain problems, the thermostat screen will display a code that identifies the trouble. Initially, error codes are displayed alone in the time area of the screen; after a few minutes, the home screen is displayed and the code alternates with the time.

If you have difficulty with your thermostat, please try the following suggestions. Most problems can be corrected quickly and easily.

• Display is blank
• Check the circuit breaker and reset if necessary.
• Make sure the power switch at the heating and cooling system is on.
• Make sure the furnace door is closed securely.
• Make sure the C wire is connected (see page 6).
• Cannot change system setting to Cool
• Check Function 1: System Type to make sure it is set to match your heating and cooling equipment (see page 18).
• Fan does not turn on when heat is required
• Check Function 3: Heating Fan Control to make sure it is set to match your heating equipment (see page 18).
• Cool On or Heat On is flashing on the screen
• Compressor protection feature is engaged. Wait 5 minutes for the system to restart safely, without damage to the compressor. Heat pump
  issues cool air in heat mode, or warm air in cool mode
• Check Function 2: Heat Pump Changeover Valve to make sure it is properly configured for your system (see page 18).
• Heating or cooling system does not respond
• Press System to set system to Heat. Make sure the temperature is set higher than the Inside temperature.
• Press System to set system to Cool. Make sure the temperature is set lower than the Inside temperature.
• Check circuit breaker and reset if necessary.
• Make sure power switch at heating & cooling system is on.
• Make sure furnace door is closed securely.
• Wait 5 minutes for the system to respond.
• Heating system is running in cool mode
• Check Function 1: System Type to make sure it is set to match your heating and cooling equipment (see page 18).
• Heating and cooling equipment are running at the same time
• Check Function 1: System Type to make sure it is set to match your heating and cooling equipment (see page 18).
• Grasp and pull thermostat away from wallplate. Check to make sure bare wires are not touching each other.
• Check thermostat wiring is correct.

Regulatory information

FCC Compliance Statement (Part 15.19) (USA only) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.

FCC Warning (Part 15.21) (USA only)

• Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

FCC Interference Statement (Part 15.105 (b))(USA only)

• This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
  designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio
  frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there
  is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception,
  which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures:
  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

Thermostats

• To comply with FCC and Industry Canada RF exposure limits for general population/ uncontrolled exposure, the antenna(s) used for these transmitters must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.

RSS-GEN

• Under Industry Canada regulations, this radio transmitter may only operate using an antenna of type and maximum (or lesser) gain approved for the
  transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent
  isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication. Operation is subject to the following two conditions:
  1. this device may not cause interference, and
  2. this device must accept any interference, including interference that may cause undesired operation of the device.

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Honeywell Home RTH6500WF Wi-Fi Programmable Thermostat-FAQs