Samsung Galaxy Buds 2 True Wireless Bluetooth Earbuds User Manual

Samsung Galaxy Buds 2 True Wireless Bluetooth Earbuds

About the Galaxy Buds2

Galaxy Buds2 are wireless earbuds which allow you to listen to music or answer incoming calls after connecting them to your mobile device even while doing other activities, such as working out.

 Do not wear the earbuds in high-traffic areas, such as roads or crosswalks. Doing so may result in accidents due to slowed reaction times.

Device layout and functions

Package contents

Refer to the quick start guide for package contents.

• The items supplied with the Galaxy Buds2, any available accessories, and their images may vary depending on the region or service provider.
• The supplied items are designed only for the Galaxy Buds2 and may not be compatible with other devices.
• Appearances and specifications are subject to change without prior notice.
• You can purchase additional accessories from the Samsung website. Make sure they are compatible with the Galaxy Buds2 before purchase.
• Use only Samsung-approved accessories. Using unapproved accessories may cause performance problems and malfunctions that are not covered by the warranty.
• Availability of all accessories is subject to change depending entirely on manufacturing companies. For more information about available accessories, refer to the Samsung website.

Device layout

Earbud

If you use the earbuds when they are broken, there may be a risk of injury. Use the earbuds only after they have been repaired at a Samsung Service Centre.

• If foreign materials are placed on the touch-sensitive sensor, they may cause the sensor to malfunction. Before wearing the earbuds, clean the sensor first.
• Do not allow water to come into contact with the touch area. The touch area may malfunction in humid conditions or when exposed to water.

Charging case

If there is sweat or liquid on the charging contacts, corrosion may occur on the Galaxy Buds2. When there is sweat or liquid on the charging contacts or earbuds, clean them before inserting the earbuds in the charging case.

Attaching an ear tip to the earbud

• Do not put the earbuds in your ears without ear tips. Doing so may hurt your ears.
• Do not pull the ear tip excessively when you attach or detach it. The ear tip may tear.
• Do not press the ear tip excessively or twist it. The ear tip may be damaged.

1. Select the ear tip that fits your ear.
2. Align the latch at the bottom of the earbud and groove of the ear tip and cover the latch with the ear tip.
3. Follow the same procedure for the opposite earbud.

Charging the battery

Wired charging

Fully charge the battery before using the earbuds for the first time or when they have been unused for extended periods. The earbuds will start to work while charging. When you charge the battery for the first time or when the battery is completely discharged, it needs at least 10 minutes to start to work.

The charging case, which has a built-in battery, is charged along with the earbuds that are in the charging case when connected to the charger.

Use only Samsung-approved battery, charger, and cable specifically designed for your device. Incompatible battery, charger, and cable can cause serious injuries or damage to your device.

• Connecting the charger improperly may cause serious damage to the charging case. Any damage caused by misuse is not covered by the warranty.
• Use only USB Type-C cable supplied with the Galaxy Buds2. The charging case may be damaged if you use a Micro USB cable.
• Chargers are sold separately.
• To save energy, unplug the charger when not in use. The charger does not have a power switch, so you must unplug the charger from the electric socket when not in use to avoid wasting power.
• You cannot use your earbuds’ wireless features while charging the earbuds’ batteries.
• Keep the charging case closed while you store or charge the earbuds, or when you charge the charging case.
• If you touch the charging contacts while charging the charging case, it may affect charging.
• If there is sweat or liquid on the charging contacts, corrosion may occur on the Galaxy Buds2. When there is sweat or liquid on the charging contacts or earbuds, clean them before inserting the earbuds in the charging case.
• When you insert your earbuds in the charging case, the charging will start automatically, and it will stop automatically if earbuds are fully charged.
• It will likely not have a huge impact on the life of your Galaxy Buds2 even if you do not remove your earbuds from the charging case after the earbuds are fully charged.
• If you will not be using your Galaxy Buds2 for a long time, store them after they are charged.

1. Open the charging case.
2. Check the direction of each earbud and correctly insert them into their corresponding slots in the charging case.
3. Close the charging case.
4. Connect the USB cable to the charger and then plug the USB cable into the charger port.
5. Plug the charger into an electric socket.
   The batteries of the earbuds and the charging case are charged simultaneously.
6. After fully charging, disconnect the charging case from the charger. First, disconnect the USB cable from the charging case and then unplug the charger from the electric socket.

Reducing the battery consumption

When you are not using the earbuds, store them in the charging case. The touch-sensitive sensor will continue to work while wearing the earbuds and reduce the usage time.

Battery charging tips and precautions

• If there is sweat or liquid on the charging contacts, corrosion may occur on the Galaxy Buds2. When there is sweat or liquid on the charging contacts or earbuds, clean them before inserting the earbuds in the charging case.
• Using a power source other than the charger, such as a computer, may result in a slower charging speed due to a lower electric current.
• While charging, the Galaxy Buds2 and the charger may heat up. This is normal and should not affect the Galaxy Buds2’s lifespan or performance. If the battery gets hotter than usual, the charger may stop charging.
• If you charge the Galaxy Buds2 while the charger port is wet, the Galaxy Buds2 may be damaged. Thoroughly dry the charger port before charging the Galaxy Buds2.
• If the Galaxy Buds2 are not charging properly, take the Galaxy Buds2 and the charger to a Samsung Service Centre.
• Avoid bending the USB cable. Doing so may damage or reduce the lifespan of the USB cable. Never use a damaged USB cable.

Wireless charging

The charging case has a built-in wireless charging coil. You can charge the battery by using a wireless charger (sold separately) or another device that functions as a wireless charger.

1. Open the charging case.
2. Check the direction of each earbud and correctly insert them into their corresponding slots in the charging case.
3. Close the charging case.
4. Place the centre of the charging case’s back on the centre of the wireless charger.
5. After fully charging, disconnect the charging case from the wireless charger.

Precautions for wireless charging

Do not place the charging case on the wireless charger when conductive materials, such as metal objects and magnets, are placed between the charging case and the wireless charger.

The Galaxy Buds2 may not charge properly or may overheat, or the charging case may be damaged.

Use Samsung-approved wireless chargers. If you use other wireless chargers, the battery may not charge properly.

Charging via Wireless Power Sharing

1. Open the charging case.
2. Check the direction of each earbud and correctly insert them into their corresponding slots in the charging case.
3. Close the charging case.
4. Turn on the Wireless Power Sharing feature on the device that functions as a wireless charger and place the centre of the charging case’s back on the device that functions as a wireless charger.
5. After fully charging, disconnect the charging case from the device that functions as a wireless charger.

• Only mobile devices that support the Wireless Power Sharing feature can charge the Galaxy Buds2. To see mobile devices that support the Wireless Power Sharing feature, visit the Samsung website.
• The location of the wireless charging coil may vary by device. Adjust the device and the charging case to make a strong connection.
• To charge properly, do not move or use either the device that functions as a wireless charger or the charging case while charging.
• The power charged to the Galaxy Buds2 may be less than the amount shared to them by the device that functions as a wireless charger.
• If you charge the Galaxy Buds2 while charging the device that functions as a wireless charger, the charging speed may decrease or the Galaxy Buds2 may not charge properly, depending on the charger type.
• The charging speed or efficiency may vary depending on the device’s condition or the surrounding environment.
• If the remaining battery power of the device that functions as a wireless charger drops below a certain level, power sharing will stop.

Checking the battery level

Connect the earbuds to your mobile device, launch the Galaxy Wearable app on the mobile device, and view the battery status of the earbuds and the charging case. Refer to Connecting to a mobile device for more information.

When the remaining battery level is low, a notification will appear on the mobile device’s notification panel.

Battery indicator lights identification..

The battery indicator lights inform you of your earbuds and the charging case’s charging status.

The earbud battery indicator light is located inside the charging case and shows the charging status of the earbuds. The charging case battery indicator light on the front of the charging case indicates the charging status of the case itself.

Earbud battery indicator light

Charging case battery indicator light

• The charging case battery indicator light flashes red when the external power is cut off during charging.
• If the battery indicator lights do not work as described, disconnect the charger from the charging case and reconnect it.

Using the earbuds

Connecting to a mobile device

Before the connection

• Charge the charging case sufficiently.
• The Galaxy Wearable app must be installed on your mobile device. If the app is not installed on your mobile device, download the app from Galaxy Store or Play Store.
  • You can download the Galaxy Wearable app only on mobile devices running Android operating system 7.0 (API 24), or later, and with 1.5 GB of RAM or more.
  • You can change the language of the Galaxy Wearable app on your mobile device. Launch the Settings app on your mobile device and tap General management
    → Language. English may appear by default if the selected language on the Settings app is not supported on the Galaxy Wearable app.

Connecting the earbuds to a Samsung mobile device for the first time

1. Check the direction of each earbud and correctly insert them into their corresponding slots in the charging case.
   If the earbud battery indicator light does not flash, connect the charging case to the charger and charge it for more than 10 minutes.
2. Close the charging case.
3. Open the charging case.
   The earbuds will enter Bluetooth pairing mode automatically, and a pop-up window will appear on your mobile device.
   If the pop-up window does not appear or if you want to connect to a non-Samsung mobile device that also uses the Android OS, refer to Connecting to a non-Samsung mobile device that also uses the Android OS (or, the connection pop-up window does not appear).
   When the charging case battery indicator light flashes red, take out the earbuds from the charging case and insert them into the case again.
4. On your mobile device, tap Connect on the pop-up window and follow the on-screen instructions to complete the connection.
   Once the connection has been established, the earbuds will be automatically connected to your mobile device whenever you open the charging case while the earbuds are inside it.
   • The connection pop-up window will appear only on Samsung mobile devices running Android operating system 8.0 or later that have the SmartThings app installed. If the pop-up window does not appear, update the SmartThings app to the latest version.
   • The appearance of the pop-up window may vary depending on your connected mobile device.
   • If the earbuds do not connect to a mobile device within three minutes, Bluetooth pairing mode will be deactivated. Close the charging case again and open it. The earbuds will enter Bluetooth pairing mode.
   • If you want to connect to another mobile device after a connection has been established, refer to Connecting with other devices after disconnecting from the previous mobile device.
   • When connecting earbuds with a mobile device that has been signed in to a Samsung account, the earbuds’ pairing information will be synced on the other mobile devices that use the same Samsung account, and you do not need to pair them at the beginning again. To connect the other devices that use the same Samsung account with the earbuds, on the mobile devices that you want to connect, launch the Settings app, tap Connections → Bluetooth, and then select the earbuds synced through the Samsung account.
   • If only a single earbud is connected to your mobile device, you will hear the sound in mono. It will automatically switch to stereo mode when both earbuds are connected to your mobile device.
   • If the earbuds do not connect to a mobile device, the connection pop-up window does not appear, or your mobile device cannot find the earbud. Store them in the charging case and touch and hold both earbuds for more than three seconds to enter Bluetooth pairing mode manually. When Bluetooth pairing mode has been entered, the earbud battery indicator light will flash from red to green.

Connecting to a non-Samsung mobile device that also uses the Android OS (or, the connection pop-up window does not appear)

If you connect to a non-Samsung mobile device that also uses the Android OS, some of the features of the earbuds may not be available, and the earbuds may not work properly.

1. Check the direction of each earbud and correctly insert them into their corresponding slots in the charging case.
   If the earbud battery indicator light does not flash, connect the charging case to the charger and charge it for more than 10 minutes.
2. Close the charging case.
3. Open the charging case.
   The earbuds will enter Bluetooth pairing mode automatically.
4. On your mobile device, activate the Bluetooth feature to connect the earbuds to your mobile device, launch the Galaxy Wearable app, and then follow the on-screen instructions to complete the connection.

Tips and precautions when connecting to the mobile device

• If the earbuds do not connect to a mobile device within three minutes, Bluetooth pairing mode will be deactivated. Close the charging case again and open it. The earbuds will enter Bluetooth pairing mode.
• If you want to connect to another mobile device after a connection has been established, refer to Connecting with other devices after disconnecting from the previous mobile device.
• If the earbuds do not connect to a mobile device, the connection pop-up window does not appear, or your mobile device cannot find the earbuds. Store them in the charging case and touch and hold both earbuds for more than three seconds to enter Bluetooth pairing mode manually. When Bluetooth pairing mode has been entered, the earbud battery indicator light will flash from red to green.
• Connection methods may vary depending on your device and software version.
• You can download the Galaxy Wearable app only on mobile devices running Android operating system 7.0 (API 24), or later, and with 1.5 GB of RAM or more.

Tips and precautions for using Bluetooth

Bluetooth is a wireless technology standard that uses a 2.4 GHz frequency to connect to various devices over short distances. It can connect and exchange data with other Bluetooth-enabled devices, such as mobile devices, without connecting via cables.

Notices for using Bluetooth

• To avoid problems when connecting your earbuds to another device, place the devices close to each other.
• Ensure that your earbuds and the other Bluetooth device are within the maximum Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.
• Ensure that there are no obstacles between the earbuds and a connected device, including human bodies, walls, corners, or fences.
• Do not touch the Bluetooth antenna of a connected device.
• Bluetooth uses the same frequency as some industrial, scientific, medical, and low-power products, and interference may occur when making connections near these types of products.
• Some devices, especially those that are not tested or approved by the Bluetooth SIG, may be incompatible with the earbuds.
• Do not use the Bluetooth feature for illegal purposes (for example, pirating copies of files or illegally tapping communications for commercial purposes).

Wearing the earbuds

Adjust the earbuds to fit your ears.

The device and some accessories (sold separately) contain magnets. The American Heart Association (US) and the Medicines and Healthcare Products Regulatory Agency (UK) both warn that magnets can affect the operation of implanted pacemakers, cardioverters, defibrillators, insulin pumps, or other electro-medical devices (collectively, “Medical Device”) within the range of 15 cm (6 inches). If you are a user of any of these Medical Devices, DO NOT USE THIS DEVICE AND SOME ACCESSORIES (SOLD SEPARATELY) UNLESS YOU HAVE CONSULTED WITH YOUR PHYSICIAN.

Do not store your device and some accessories (sold separately) near magnetic fields. Magnetic stripe cards, including credit cards, phone cards, passbooks, and boarding passes, may be damaged by magnetic fields.

• If the touch-sensitive sensor does not make contact with your ear, the earbud may not work. Use the ear tips that fit your ears if you do not hear a sound informing you that the earbud is detected.
• If the earbuds are not positioned correctly in your ears, features like calling through the earbuds may not work. Use a pair of ear tips that fit your ears and wear the earbuds properly.
• Follow all posted warnings and directions from authorised personnel in areas where the use of wireless devices is restricted, such as aeroplanes and hospitals.

1. Hold the upper and lower sides of each earbud and remove them from the charging case.
2. Check the direction of each earbud.
3. Hold the earbuds so that you see the imprinted direction marks, and insert the earbuds into your ears until they fit comfortably in your ears. The touch-sensitive sensors will detect that you are wearing the earbuds when you put them on. Then, the earbud will emit a sound informing you that the earbud is detected.

Using the earbud by touch

Introduction

Touch the earbud to play or stop music or answer or reject calls. You can also set the earbuds to perform other actions by touch.

• To avoid hurting your ears, do not apply excessive pressure to the earbuds with your fingertips.
• To avoid damaging the touch areas, do not touch the earbuds with anything sharp.

Understanding touch actions

If you touch the earbud three times three seconds after a track begins playing, it will start the track from beginning. Touch the earbud three times within three seconds of when a track begins playing to play the previous track.

  Touch and hold

• Activate a preset feature.
  • It is set by default to activate the noise controls mode. Refer to Setting a touch-and-hold feature for more information about changing the feature you want to activate.
• Decline a call.

• The earbuds’ touch actions are set to single touch and touch and hold by default. To use all the earbuds’ touch actions, launch the Galaxy Wearable app and tap Touch controls to activate the related features.
• If the earbuds do not connect to a mobile device, the connection pop-up window does not appear, or your mobile device cannot find the earbuds. Store them in the charging case and touch and hold both earbuds for more than three seconds to enter Bluetooth pairing mode manually. When Bluetooth pairing mode has been entered, the earbud battery indicator light will flash from red to green.

Locking the earbuds’ touch feature

You can prevent unintended actions by locking the earbuds’ touch feature. Launch the Galaxy Wearable app on the mobile device and tap the Touch controls switch to deactivate it.

Setting a touch-and-hold feature

You can set a touch-and-hold feature of each earbud to activate features quickly and conveniently.

1. Launch the Galaxy Wearable app on the mobile device, tap Touch controls, and then tap the switch to activate it.
2. Tap the Touch and hold switch to activate it.
3. Tap Touch and hold and select touch-and-hold features for each earbud under Left or Right.
   • Switch noise controls: The following features will be launched in order whenever you touch and hold the earbud: active noise cancelling and ambient sound mode. Refer to Activating the noise controls mode for more information.
   • Bixby: Start a conversation with an intelligent voice assistant service. When using Bixby, refer to Using Bixby for more information.
   • Volume down/Volume up: Adjust the volume.
   • If you select the volume adjustment feature as one side’s touch-and-hold feature, the other side’s touch-and-hold feature is also automatically set to the volume adjustment feature.
   • When the volume adjustment feature has already been selected and you try to change the one side’s touch-and-hold feature, the other side’s touch-and-hold feature is automatically set to activate the noise controls mode.

Troubleshooting

Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your Galaxy Buds2.

Your earbuds do not work.

• The battery may be completely discharged. Charge the battery completely before using the earbuds.
• If an earbud’s touch-sensitive sensor does not make contact with your ear, the earbud may not work. If you do not hear a sound informing you that the earbuds are detected, remove the earbuds from your ears and put them in again.
• If the earbuds’ touch feature becomes unresponsive or the earbuds do not work properly, insert the earbuds into their corresponding slots in the charging case, which is not discharged, close the charging case, and then remove them after seven seconds or more.

Bluetooth device cannot locate your earbud.s

• Close the charging case again and open it to enter the Bluetooth pairing mode.
• Ensure that your earbuds and the other Bluetooth device are within the maximum Bluetooth connection range (10 m). The distance may vary depending on the environment the devices are used in.

If the tips above do not solve the problem, contact a Samsung Service Centre.

The battery does not charge properly (For Samsung-approved chargers)

• Ensure that the charging contacts of the earbuds and the charging contacts of the charging case are in contact with each other.
• Ensure that the charger is connected properly to the charging case.
• If the charging contacts are dirty, the battery may not charge properly. Wipe the charging contacts with a dry cloth and try charging the battery again.

If the tips above do not solve the problem, contact a Samsung Service Centre.

The charging time and the battery life are different between the earbuds

• The charging time may differ between the two earbuds even if they started charging at the same time.
• The charging time and the remaining battery may differ between the two earbuds due to different inner components.

The battery depletes faster than when first purchased

• When you expose the Galaxy Buds2 to very cold or very hot temperatures, the useful charge may be reduced.
• The battery is consumable, and the useful charge will get shorter over time.
• When you are not using the earbuds, do not wear them, but store them in the charging case. The touch-sensitive sensor will continue to work while wearing the earbuds and reduce the usage time even though you are not using the earbuds. Also, the batteries of earbuds that are not being stored in the charging case will drain.

You cannot hear others speaking.

• Adjust the volume on the connected mobile device.

Sound echoes during a call

• Adjust the volume on the connected mobile device or move to another area.

Sound is emitted from the connected mobile device, not the earbuds, during a call.

• Check if you are wearing the earbuds properly. If worn improperly, you will not be able to hear the call audio through the earbuds, even if the Bluetooth icon appears on the connected mobile device.
• Remove the earbuds from your ears and put them in again.

Audio quality is poor.r

• Wireless network services may be disabled due to issues with the service provider’s network. Ensure to keep the earbuds away from electromagnetic waves.
• Ensure that your earbuds and the other Bluetooth device are within the maximum Bluetooth range (10 m). The distance may vary depending on the environment the devices are used in.
• You may experience drops in volume or noise depending on the connected device’s volume. To avoid this, appropriately adjust the connected device’s sound.

The noise controls mode does not work well.

• Wear both earbuds in your ears and launch active noise canceling, which is one of the noise control modes. If you are unsure if the active noise cancelling feature is activated, check it on the Galaxy Wearable app.
• Check whether there is a buildup of foreign materials in the microphones located at the top and bottom of the earbuds, and clean them if required.
• Ensure that the latest software version is installed on the earbuds.

A small gap appears around the outside of the Galaxy Buds2

• This gap is a necessary manufacturing feature, and some minor rocking or vibration of parts may occur.
• Over time, friction between parts may cause this gap to expand slightly.

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Samsung Galaxy Buds 2 True Wireless Bluetooth Earbuds- FAQs