Shark IZ377H PowerPro Plus Cordless Stick Vacuum Manual

Shark IZ377H PowerPro Plus Cordless Stick Vacuum

IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY. WHEN USING AN ELECTRICAL APPLIANCE, BASIC PRECAUTIONS SHOULD ALWAYS BE FOLLOWED, INCLUDING THE FOLLOWING. PLEASE READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM.

If the charging cord plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force into the outlet or try to modify to fit. To reduce the risk of shock and unintended operation, turn off the power and remove the battery before servicing.

WARNING: To reduce the risk of fire, electric shock, injury, or property damage:

THE FLOOR NOZZLE, WAND, AND HANDHELD VACUUM CONTAIN ELECTRICAL CONNECTIONS:

1. This vacuum consists of a motorized nozzle, a wand, and a handheld vacuum. These components contain electrical connections, electrical wiring, and moving parts that potentially present risk to the user.
2. Before each use, carefully inspect all parts for any damage. If a part is damaged, discontinue use.
3. Use only identical replacement parts.
4. This vacuum contains no serviceable parts.
5. Use only as described in this manual. DO NOT use the vacuum for any purpose other than those described in this manual.
6. Except for the filters and dust cup, DO NOT expose any parts of the vacuum to water or other liquids.
7. Keep the appliance and its cord out of reach of children. Do not allow the appliance to be used by children. Do not allow to be used as a toy. Close supervision is necessary when used near children.
   GENERAL USE
8. This appliance can be used by persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be made by children.
9. Always turn off the vacuum before connecting or disconnecting any current-carrying hoses, motorized nozzles, chargers, batteries, or other electrical or mechanical parts.
10. DO NOT handle the plug or vacuum with wet hands.
11. DO NOT use without the dust cup, filters, and brushroll in place.
12. Only use Shark® branded filters and accessories.
13. DO NOT put any objects into the nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
14. DO NOT use if the nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum off. Remove all obstructions before you turn on the unit again.
15. Keep the nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
16. DO NOT use if the vacuum is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
17. Use extra care when cleaning the stairs.
18. DO NOT leave the vacuum unattended while powered on.
19. When powered on, keep the vacuum moving over the carpet surface at all times to avoid damaging the carpet fibers.
20. DO NOT place a vacuum on unstable surfaces such as chairs or tables.
21. DO NOT use to pick up:
    • Liquids
    • Large objects
    • Hard or sharp objects (glass, nails, screws, or coins)
    • Large quantities of dust (including drywall, fireplace ash, or embers). DO NOT use as an attachment to power tools for dust collection.
    • Smoking or burning objects (hot coals, cigarette butts, or matches)
    • Flammable or combustible materials (lighter fluid, gasoline, or kerosene)
    • Toxic materials (chlorine bleach, ammonia, or drain cleaner)
22. DO NOT use in the following areas:
    • Poorly lit areas
    • Wet surfaces
    • Outdoor areas
    • Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust)
23. Turn off the vacuum before plugging in or unplugging the charger.
24. Turn off the vacuum before any adjustment, cleaning, maintenance, or troubleshooting.
25. During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brushroll.
26. Allow all filters to air-dry completely before replacing them in the vacuum to prevent liquid from being drawn into the electric parts.
27. DO NOT modify or attempt to repair the vacuum or the battery yourself, except as indicated in this manual. DO NOT use the battery or vacuum if it has been modified or damaged. Damaged or modified batteries may exhibit unpredictable behavior, resulting in fire, explosion, or risk of injury.
28. Turn off all controls before unplugging.
29. Always turn off this appliance before connecting or disconnecting the motorized nozzle or hand tool.
    BATTERY PACK
30. The battery is the power source for the vacuum. Carefully read and follow all charging instructions.
31. To prevent unintentional starting, ensure the vacuum is powered off before picking it up or carrying it. DO NOT carry the appliance with your finger on the power switch.
32. Use only Shark® charger DK25A-248080H-U or YLS0243A-T248080. Use of an incorrect charger may result in no charging, and/or unsafe conditions. A charger suitable for one type of battery pack may pose a fire risk when used with another battery pack.

SAVE THESE INSTRUCTIONS

ASSEMBLY

1. Insert the Wand into the Floor Nozzle.
2. Insert the Handheld Vacuum into the wand. For proper operation, ensure all components are completely connected and clicked into place.

NOTE: Your vacuum’s model and serial numbers can be found on the QR code label on the bottom of the back of the handheld vacuum.

LI-ION BATTERY

Before first use, charge completely. A full charge takes approximately 3 hours.

RUNTIMES PER FULLY CHARGED BATTERY

Visit sharkclean.com/support online or review the included Quick Start Guide.

LED BATTERY POWER AND CHARGING INDICATORS

RECYCLING THE LI-ION BATTERY

When the Shark Li-Ion battery needs to be replaced, dispose of it or recycle it in accordance with local ordinances or regulations. In some areas, it is illegal to place spent lithium-ion batteries in the trash or in a municipal solid waste stream. Return spent batteries to an authorized recycling center or to the retailer for recycling. Contact your local recycling center for information on where to drop off the spent battery.

NOTE: The Shark battery, like all lithium-ion batteries, will naturally decrease in capacity over time from the 100% capacity of a new battery.

CHARGING THE BATTERY

• Plug the Li-Ion Charger into a wall outlet.
• Press and hold the Battery Release Button, then slide out the battery. Plug the charger into the charging port on the battery. To reinstall the battery, slide it into the slot in the back of the handheld vacuum.

CLEANING MODES

• Carpet
  The Carpet icon will automatically illuminate when you clean carpets.
• Bare Floor/Small Area Rugs
  The Bare Floor icon will automatically illuminate when you are cleaning bare floors or area rugs.
• Brushroll and vacuum respond to surface changes and automatically adjust to optimize your clean.
• For an added boost in power, pull the Trigger on the handheld vacuum. Release it to return to standard power.

DIRT REVEAL (IZ382H AND IZ380H ONLY)

On hard floors ONLY, the Dirt Reveal light illuminates the cleaning path so you can more easily spot dirt and debris.

NOTE: For deep cleaning per ASTM F 608 (embedded dirt in carpets) please use setting II, Carpet. The Carpet setting should also be used when cleaning stuck-on dust and debris.

VACUUM USAGE

• Press the button to turn the power on or off.
• To clean floors, step on the floor nozzle and tilt the handheld vacuum back.

NOTE: The brushroll will only engage when the handheld vacuum and wand are tilted back.

ABOVE FLOOR CLEANING

• Press the wand release button and lift the handheld vacuum off the wand. Attach an accessory for great cleaning on stairs, furniture, and other above-floor areas.
• Stand the vacuum upright and press the nozzle release button located at the bottom of the wand, above the nozzle. Lift wand to detach. Great for cleaning baseboards, ceiling fans, window sills, and other hard-to-access areas.

NOTE: All accessories are compatible with both the wand and the handheld vacuum.

USING THE MULTIFLEX® WAND

MULTIFLEX REACH (IZ380 SERIES ONLY)

• Press the MultiFLEX Wand Unlock Latch on the back of the wand, then adjust the angle.
• Adjust the wand to a lower angle to easily clean under furniture.

MULTIFLEX STORAGE (IZ380 SERIES ONLY)

• To put the vacuum in storage mode, press the unlock latch while folding the handheld vacuum forward until the wand clicks and locks.

• To take the vacuum out of storage mode, lift up the handheld vacuum until the wand clicks and locks in place.

NOTE: When using the wand, keep fingers away from the folding mechanism.

STORAGE

ONBOARD STORAGE (IZ370 SERIES ONLY)

• Press the wand release button at the top of the wand to detach the handheld vacuum.

• Hang the handheld vacuum from the storage hook on the wand.

MAINTAINING YOUR VACUUM

EMPTYING THE DUST CUP

• Press the wand release button to disconnect the handheld vacuum from the wand.
• To empty the Dust Cup while it is attached to the handheld vacuum, position the dust cup over a trash receptacle and slide the CleanTouch® Lid Release slider forward.

REMOVING AND CLEANING THE DUST CUP

• To remove the dust cup from the handheld vacuum, press the Dust Cup Release button near the handheld vacuum nozzle. Tilt the dust cup and lift off to remove. To empty dust and debris, hold the dust cup over the trash, then slide the Lid Release slider forward.

• To clean the interior of the dust cup, rinse it with water. Place it on its side to air-dry for at least 24 hours before reinstalling.

CLEANING THE FILTERS

Regularly rinse and replace the filters to maintain your vacuum’s suction power. To clean filters, rinse them with water only. Allow all filters to air-dry completely for at least 24 hours before reinstalling to prevent liquid from being drawn into electric parts. Clean the pre-motor filters at least once a month and the post-motor filter at least once a year. Tap off loose dirt between washes when needed. More frequent cleaning may sometimes be necessary with heavy use.

IMPORTANT: DO NOT use soap when cleaning the filters. Use water only.

• Press the dust cup release button and remove the dust cup. Pull the foam and felt filters out of the back of the dust cup.

• Remove the dust cup. Pull the post-motor filter out of the handheld vacuum.

NOZZLE MAINTENANCE

1. Turn off the vacuum.
2. Press the nozzle release button to detach the nozzle from the wand.
3. Press the brushroll release button and slide the brushroll out of the nozzle.
4. Clear any blockages and remove any debris from the brushroll and floor nozzle.
5. Tap off loose debris and wipe the brushroll clean with a dry towel. Hand-wash the brushroll if needed, using only water, and then let it air-dry completely for at least 24 hours.
6. When the brushroll is dry, reinstall it by inserting it into the nozzle until it clicks.

CHECKING FOR BLOCKAGES

Checking for Blockages in the Handheld Vacuum:

1. Turn off the vacuum.
2. Remove the handheld vacuum from the wand.
3. Check all intake openings to the dust cup and remove any debris or blockage.

Checking for Blockages in the Wand:

1. Turn off the vacuum.
2. Remove the handheld vacuum and floor nozzle.
3. Clear away any debris and blockages inside the wand.

Checking for Blockages in the Floor Nozzle:

1. Turn off the vacuum.
2. Detach the wand from the floor nozzle.
3. Press the brushroll release button and slide the brushroll out of the nozzle.
4. Clear any blockages and release any debris from the brushroll and floor nozzle.
5. Slide the brushroll back into the nozzle until it clicks into place.

TROUBLESHOOTING

WARNING: To reduce the risk of shock and unintended operation, turn off the power and remove the battery before servicing. The vacuum is not picking up debris. No suction or light suction. Nozzle headlights are blinking, and the nozzle light is red. (Refer to the Checking for Blockages section for more information.)

• The dust cup may be full or empty.
• Check the floor nozzle for blockages; clear blockages if required.
• Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
• Check the connection between the handheld vacuum and the wand for blockages; clear blockages if required.
• Check the clog access in the wand for any blockages and clear any debris.
• Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before reinserting in the vacuum.

Vacuum lifts area rugs.

• Make sure you are not engaging Boost mode. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit to disengage the brushroll and restart with the power button.

Brushroll does not spin.

• Immediately turn off the vacuum. Remove any blockages before turning the vacuum back on. Make sure the handheld vacuum is tilted back far enough for the brushroll to engage while in use.
• If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the handheld vacuum, wand, and nozzle. Try disconnecting and reattaching the pieces.

The vacuum turns off on its own.

There are several possible reasons for the vacuum turning off on its own, including blockages, battery issues, and overheating. If the vacuum turns off on its own, perform the following steps:

1. Turn on the vacuum and check the battery indicator lights located on the handheld vacuum. If recharging is needed, plug in while the vacuum is powered off.
2. Empty the dust cup and clean filters (See Emptying the Dust Cup and Cleaning the Filters sections).
3. Check the wand, accessories, and inlet openings and remove any blockages.
4. Allow the unit and battery to cool for at least 45 minutes, until they return to room temperature.
5. Restart with the power button.

NOTE: If the vacuum still does not operate properly, contact Customer Service at 1-800-798-7398.

Battery Indicator Lights on the handheld vacuum are flashing.

• Bottom LED light is flashing (Fig. A): Battery needs to be charged.
• Top and bottom LED lights are flashing (Fig. B): Battery temperature is not optimal, so charging is temporarily paused. Leave the battery plugged in, and charging will resume soon.
• If the top 2 or bottom 2 LED lights are flashing (Fig. C, Fig. D), call Customer Service at 1-800-798-7398.

TROUBLESHOOTING GUIDE

ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.COM

• A Crevice Tool
• B Flexible Crevice Tool
• C Duster Crevice Tool
• D Dusting Brush
• E Multi-Angle Dusting Brush
• F Anti-Allergen Dust Brush
• G Upholstery Tool
• H Wide Upholstery Tool
• I Pet Multi-Tool
• J Deep-Cleaning
• Motorized Pet Tool
• K MultiFLEX® Under-Appliance Wand
• L Accessory Bag
• M Li-Ion Charger
• N Fur Fins Tool

NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the enclosed Quick Start Guide. To order additional accessories, visit sharkaccessories.com.

FIVE (5) YEAR LIMITED WARRANTY

The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is
not transferable. SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of five (5) years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to five (5) years from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.

How to get service

If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories. We also ask that you register your product online at registeryourshark.com and have the product on hand when you call, so we may better assist you. SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $25.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim

You must call 1-800-798-7398 to initiate a warranty claim. To better assist you, please register your product before calling and have your product with you at the time of your call. You will need the receipt as proof of purchase. A Customer Service Specialist will provide you with return and packing instructions. We also ask that you register your product online at registeryourshark.com and have the
product on hand when you call, so we may better assist you.

How state law applies

This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

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Shark IZ377H PowerPro Plus Cordless Stick Vacuum-FAQs