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Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine-featured
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April 22, 2025
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Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine User Manual

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Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine

Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine-product

SAFETY

CAUTION: Please refer to the safety instructions leaflet before operating your coffee machine to avoid possible harm and damage.

DISPOSAL AND ENVIRONMENTAL PROTECTION

This appliance complies with the EU Directive 2012/19/EC. Packaging materials and appliances contain recyclable materials. Your appliance contains valuable materials that can be recovered or recycled. Separation of the remaining waste materials into different types facilitates the recycling of valuable raw
materials. Leave the appliance at a collection point. You can obtain information on disposal from your local authorities.

OVERVIEW

MACHINE OVERVIEW

Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 1

  1. ON/OFF and Coffee Button
  2. Locking/Unlocking Lever
  3. Drip Grid
  4. Adjustable Cup Support
  5. Drip Tray
  6. Container for used Capsules
  7. Water Tank and Lid
  8. Coffee Outlet

PACKAGING CONTENT

Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 2

  1. Coffee Machine
  2. Nespresso Capsules Box
  3. Nespresso Welcome Material
  4. Safety Instructions
  5. Quick Start Guide
  6. Warranty
  • Unboxing: When unpacking the machine, remove the plastic film. Some dust may be present due to recycled materials being used within the packaging. This is not dangerous, simply clean with a soft tissue.

OPEN / CLOSE

Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 3

CAUTION: For correct machine use, please do not open the machine head while the coffee is brewing, wait until the machine has stopped, and the coffee button is steady and white. If you want to stop the brewing earlier, please press the Coffee Button once and wait until the coffee button goes back to steady white.

THE VERTUO SYSTEM

CAPSULE COMPATIBILITYNespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 4

ACCESSORY COMPATIBILITYNespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 5

Discover our full collection of accessories on www.nespresso.com

ON/OFF

Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 6

ON
Once the machine is plugged in, please turn it on by pressing the Coffee Button once or by closing the lever into the lock position (whilst the head is closed).

  • The light will blink for approximately 30 seconds while the machine is heating up. Once the light is steady, the machine is ready to be used.

Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 7

OFF
To save energy, the machine will turn off automatically after 2 minutes of non-use.

CONNECTIVITY

WHY SHOULD YOU PAIR YOUR VERTUO NEXT MACHINE?

Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 8

BENEFITS OF CONNECTING YOUR VERTUO NEXT MACHINE

  • Smart coffee: Always stay one step ahead and get the latest coffee innovations from Nespresso by keeping your machine up to date
  • Expert advice: Get support and simple tutorial videos to accompany your coffee journey via your smartphone
  • Machine care: Receive instant notification on how and when to service your machine with an easy-step guide on descaling, rinsing, cleaning, etc.

Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 10

  1. Download or update the Nespresso App. Launch the Nespresso App on your smartphone or tablet. Press the machine icon at the top right of your screen.
    NOTE: for optimal performance and a seamless experience, we recommend connecting your machine to a Wi-Fi router rather than using a smartphone hotspot.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 11
  2. Plug in the power cord and switch on.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 12
  3. Follow the instructions via the Nespresso App.

CAUTION: First, read the safety precautions to avoid risks of fatal electrical shock and fire. Please ensure ground continuity when plugging the machine into the power outlet.
* AppStore® is a trademark of Apple Inc., registered in the U.S. and other countries.
** Google Play and the Google Play logo are trademarks of Google LLC.

DISABLING MACHINE BLUETOOTH AND WI-FI

The machine comes with a connectivity module, enabled by default. It gives access to additional features, enhancing your coffee experience. To disable the connectivity module, follow these steps:

Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 13

  1. With the machine closed and the lever in the unlocked position, unplug the machine for at least 10 seconds.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 14
  2. Press and hold the button whilst plugging in the machine. The button will blink orange to confirm that the connectivity module has now been disabled.
  • Follow the same steps to set the connectivity module back on again. The button will blink white to confirm that the module has been reactivated.

FIRST STEPS

FIRST RINSING

Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 15

  1. Rinse and clean the water tank and lid before filling it with fresh drinking water.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 16
  2. Put the lid on the water tank and put the water tank in place. Make sure it is properly attached.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 17
  3. Plug the power cord in, remove the cup support and place an empty container (of at least 1 L / 34 fl oz) under the coffee outlet.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 18
  4. Open and close the machine. Ensure the lever is in lock position.
    • The light will blink while the machine is heating up. It will take approximately 30 seconds. When the light becomes steady the machine is ready. Make sure that no capsule is inserted.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 19
  5. Press the button 3 times within 2 seconds to start rinsing. Let the rinsing procedure complete automatically. When the light becomes steady white, the cycle is complete.

COFFEE PREPARATION

Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 20

  1. Open and close the machine.
    • The coffee button light will blink while the machine is heating up. When the light becomes steady, the machine is ready to use.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 21
  2. Fill the water tank with fresh drinking water and put it back in position.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 22
  3. Unlock and open the machine head completely and insert a Vertuo capsule with the dome shape facing down.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 23
  4. Close the machine head and lock by turning the lever left into the lock position, and place a cup on the cup support. The cup support can be adjusted to accommodate your cup size.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 24
  5. Start brewing by pressing the button once.
    CAUTION: For correct machine use, please do not open the machine head while the coffee is brewing, wait until the machine has stopped, and the coffee button is steady and white. If you want to stop the brewing earlier, please press the Coffee Button once and wait until the coffee button goes back to steady white.

    • Due to the barcode reading, coffee pre-wetting, and infusion time, it will take a moment before the coffee begins to flow. The machine will automatically recognize the inserted capsule and select the coffee preparation parameters and cup length defined by Nespresso coffee experts to extract the coffee blends at its best.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 25
  6. When the coffee stops brewing, open the machine head by turning the lever right towards the unlock position to automatically eject the capsule and enjoy your coffee.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 26
  7. Don’t forget to recycle your Nespresso capsules.*
    * THIS IS NESPRESSO. THIS IS RECYCLEABLE. For more information about recycling your Nespresso capsules, visit www.nespresso.com

ADAPT YOUR COFFEE VOLUMES

Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 39

  1. Open the machine and insert the capsule you want to program.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 18
  2. Close the machine head, turn the lever left towards the lock position and place a cup on the cup support.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 19
  3. Press and hold the button, letting go a few seconds before the desired volume is reached. The new water volume is now programmed for the capsule type used during the setting.
    • The programming is specific to each capsule type. Cup sizes may be programmed from 20 ml / 0.7 fl oz to 535 ml / 18 fl oz.

CAUTION: For correct machine use, please do not open the machine head while the coffee is brewing, wait until the machine has stopped and the coffee button is steady and white. If you want to stop the brewing earlier, please press the Coffee Button once and wait until the coffee button goes back to steady white.

NOTE: Once a customer-specific volume is programmed by the user, every time that capsule type is inserted in the machine, the preparation will stop at the user-programmed cup size. If you wish to come back to the default parameters, see the paragraph “Reset to factory settings“.

CLEANING

Clean your machine on a monthly basis, when you start having coffee residue inside the machine head or after a long period of non-use.

Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 32

  1. Rinse and clean the water tank and the lid before filling it with fresh drinking water.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 33
  2. Put the water tank back in position on the machine.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 34
  3. Unlock and open the machine and eject your used capsule*. Empty and rinse the capsule container and the drip tray and put them back in place.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 35
  4. Remove the cup support and place an empty container (of at least 1 L / 34 fl oz) under the coffee outlet.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 36
  5. Close the machine head and turn the lever left towards lock position. Make sure no capsules are present in the machine before starting the cleaning procedure.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 37
  6. Press the button 3 times within 2 seconds to start rinsing. Let the cleaning procedure complete automatically.
    It should take less than 2 minutes before the cleaning process begins and water starts to flow. This operation may take up to 7 minutes and will stop automatically when the cycle is complete. The procedure can be stopped at any time by pressing the button.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 40
  7. Wash the capsule container, the cup support and the drip tray with hot water and mild odourless detergent.
    CAUTION: Do not use any strong or abrasive cleaning agent or solvent cleaner. Do not put the machine in a dishwasher. Never immerse the appliance or part of it in water.
  8. Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 38Dry the machine with a clean and fresh towel.
    CAUTION: Clean the coffee outlet regularly with a clean damp cloth. Always use soft cloths to clean the machine.
    NOTE: Water may accumulate inside the machine’s head during cleaning. If this happens, please dry the visible parts with a clean dry cloth.

DESCALING

Descaling your machine will ensure that it functions properly throughout its lifetime and will make your coffee experience as incomparable as it was the first day. Your machine will indicate when descaling is needed by blinking orange 3 times before steady white.

NOTE: Please carefully read the descaling instructions before starting.

You will need:

  1. Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 41With the button blinking orange 3 times: Unlock and open the machine head to eject any used capsule*. Empty the capsule container and drip tray and put them back into position on the machine. Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 42
  2. Fill the water tank with 0.5 L / 17 fl oz of water and add 1 unit of Nespresso descaling liquid.
    CAUTION: Please note that the descaling solution can be harmful. Avoid contact with eyes, skin and surfaces.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 42
  3. Remove the cup support and place an empty container (of at least 1 L / fl 34 oz) under the coffee outlet.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 44
  4. With the machine on, close the machine head and leave the lever in the unlock position.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 45
  5. Hold the button for at least 7 seconds or until you see the light turn off. The button will start blinking orange rapidly.
    CAUTION: You now have 45 seconds to enter the descaling mode, otherwise the machine will return to the brewing mode.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 46
  6. Lock the machine head by turning the lever left until the lock symbol and then unlock the lever by turning right to the unlock position. Press and hold the button again for approximately 7 seconds or until the light turns off. The button will start blinking orange rapidly.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 47
  7. To enter the descaling mode, lock the machine by turning the lever left towards the lock position. The light should still be blinking orange quickly. This is an indication that you have entered descaling mode.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 48
  8. Press the coffee button once to begin the descaling process. The light will continously blink orange throughout the process.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 49
  9. At the end of the descaling process, it is time to rinse the machine. Rinse the water tank and drip tray thoroughly. Fill the water tank with fresh drinking water and put it back in place. Empty the container and place it back under the coffee outlet.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 50
  10. Press the button to rinse the machine. When the button stops blinking rapidly and becomes steady, the descaling procedure is completed.
    • The machine will stop automatically when the procedure is completed.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 51
  11. Wash the capsule container, the cup support and the drip tray with hot water and mild odourless detergent.
    CAUTION: Do not use any strong or abrasive cleaning agent or solvent cleaner. Do not put the machine in a dishwasher. Never immerse the appliance or part of it in water.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 52
  12. Dry the machine with a clean and fresh towel. Let the machine dry for 10 minutes before using it.

NOTE: Water may accumulate inside the machine’s head during cleaning. If this happens, please dry the visible parts with a clean, dry cloth.
NOTE: The machine can only enter descaling mode after 30 or more coffees have been brewed.

EMPTYING THE SYSTEM

Emptying the system is a process that could be done before a period of non-use, for frost protection or prior to sending the machine for a repair.Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 55

  1. Empty the water tank, open the machine head, and let the used capsule be ejected. Empty the capsule container and the drip tray. Don’t forget to recycle your Nespresso capsules.* Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 56
  2. Place them back in position on the machine, remove the cup support and place an empty container (0.5 L / 17 fl oz) under the coffee outlet. Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 57
  3. With the machine plugged in, open and close the machine head and turn the lever towards the lock position. Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 58
  4. 4 Unplug the machine. Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 59
  5. Press and hold the button while plugging in the machine. Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 60
  6. Release the button. It will blink orange and the emptying process will start.
    It will take approximatively 30 seconds for the machine to complete the emptying process. The machine turns off automatically when it is empty.

TROUBLESHOOTING

No light on the button.

  • The machine has turned OFF automatically; press the button or “UNLOCK” the machine.
  • Check the mains, plug, voltage, and fuse.

No coffee, no water.

  • Check that the water tank is filled.
  • Check that a fresh capsule is inserted in the correct position, that the lever is properly locked and press the button to start.
  • Descale if necessary.
  • Open the machine head and eject any used capsule that is in the machine. Then perform a clean as per the cleaning section.

Coffee is not hot enough.

  • Preheat the cup with hot drinking water from the tap.
  • Descale if necessary.

Leakage or unusual coffee flow.

  • Check that the water tank is well positioned.
  • Descale if necessary.

The machine turns to “OFF mode”.

  • To save energy, the machine will turn off after 2 minutes of non-use.
  • The machine can be turned “OFF” manually at any time (when not in use) by pressing and holding the button for 3 seconds.

Coffee grounds in the cup.

  • Perform the cleaning procedure twice.
  • See paragraph on “Cleaning”.

The machine doesn’t start and has steady light on. If blinking, see next points.

  • Check that the lever is properly locked.
  • If you want to brew a Coffee or Espresso, check that a fresh capsule is inserted in the correct position, that the lever is properly locked and press the button to start.
  • If you are cleaning, descaling or emptying the system, check that no capsule is inserted then close, lock the machine and press the button to start one of these operations.

The machine doesn’t start and light blinks alternately; 1 blink and 1 pause.

  • Fill the water tank and press the button to start.
  • Check that the lever is properly locked.

The light blinks while the machine is running.

  • If the coffee is flowing normally, this indicates the machine is working properly.
  • If only water is flowing, the machine is executing a user request for either cleaning, descaling or emptying the system. Refer to the corresponding section in this user manual.
  • Turn the machine to “OFF mode” by pressing the button for 3 seconds and then press it again to turn the machine ON. Now wait approximately 20 minutes to allow the machine to cool down after extensive use.

Light blinks, and the machine is not running.

  • It will take some time before the coffee flow comes out (due to code reading and prewetting the coffee).
  • Check that a fresh capsule is inserted in the correct position, that the lever is properly locked and press the button to start.
  • Fill the water tank and press the button to start.
  • Turn the machine to “OFF mode” by pressing the button for 3 seconds and then press it again to turn the machine ON. Now, wait approximately 20 minutes to allow the machine to cool down after extensive use.

Light blinks alternately 2 blinks and 1 pause continuously. Machine is not running

  • During regular Coffee/Espresso preparation:
    • Unlock the lever and open the machine head to check that a fresh undamaged capsule is inserted in the correct position.
    • Check that the lever is in the “LOCKED” position.
    • Check that the water tank is filled.
  • During Descaling, Emptying, and Cleaning:
    • Check that the capsule is ejected.
    • Check that the lever is in the “LOCKED” position.
  • During Programming Volume:
    • Check if a capsule has been well inserted.
    • Please refer to the corresponding chapter “Adapt your coffee volume”.
  • If the problem persists:
    • Unlock the lever and open the machine head.
    • Replace the capsule (if needed).
    • Disconnect the power cord from the outlet and plug the machine back into the outlet after 10 seconds.
    • Close the head and press the button to turn ON and press again to start brewing. If the problem persists, call Nespresso.

Light alternately blinking 3 times and then steady on.

  • Descaling needed: the machine can be used only a few times after the descaling alert appears before it becomes necessary.

SPECIFICATIONS

Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 53Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine 54

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Nespresso ENV120W Vertuo Next Coffee-Espresso Maker Machine-FAQs

 

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                • An empty container (of 1 L / 34 fl oz)

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