Philips Avent SCD973 Premium Connected Baby Monitor User Guide

Philips Avent SCD973 Premium Connected Baby Monitor

IMPORTANT SAFETY INSTRUCTIONS

Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.
Do not use this appliance near water.
Do not use the product while you are in a bathtub, shower, or pool. Immersion of the product in water could cause an electrical shock.
Clean only with a dry cloth.
Never put any object on top of the baby monitor, and do not cover it. Do not block any ventilation openings. Install according to the manufacturer’s instructions.
Do not install near any heat sources such as radiators, heat registers, stoves, or other appliances (including amplifiers) that produce heat.
Installed batteries shall not be exposed to excessive heat such as sunshine, fire, or the like.

Preparing for use

Download the Baby Monitor+ app

To fully experience and activate the SenseIQ and Cry Translation features, we recommend downloading the Baby Monitor+ app before using your baby monitor. With the Philips Avent Baby Monitor+ app, you can see and hear your baby and check on their wellness from anywhere in the world by using Wi-Fi or mobile internet

Before you start the setup procedure, make sure:

You have wireless Internet access (2.4 GHz Wi-Fi).
You have a good Wi-Fi signal.
Note: If you use a Wi-Fi extender, make sure that your router and your Wi-Fi extender have the same SSID (the network name) and that you use the same password for the router and the extender. Also make sure the Wi-Fi extender supports 2.4 GHz Wi-Fi.
You have the password of your Wi-Fi network at hand.
Always connect the baby monitor to a secure network (see the ”Security and privacy” chapter).

Download the app.
Scan the QR code or search the keywords ”Philips Avent Baby Monitor+” in the App Store or Google Play Store.
Launch the app.
Tip: Connect your phone to the Internet via Wi-Fi. Use of data connection may involve extra charges from your provider, depending on your subscription.
Create your account by following the on-screen instructions.
- Make sure that you use a working email address on which you can always be reached.
- Use a strong password (see the ”Strong passwords” section).
- When you receive the verification email, follow the instructions in the email to continue creating your account.
Set up your baby monitor by following the instructions in the app.

Security and privacy

Network security

Do not use the app on an unsecured Wi-Fi network. We advise you to use the baby monitor only on a Wi-Fi network protected with WPA2 or higher encryption. With the app, you can also use your phone’s data network (often referred to as 4G or 5G).

Wi-Fi hotspots in public places, such as airports and hotels, are convenient, but they are often not secure.

We advise you to use the baby monitor only on a Wi-Fi network protected with WPA2 or higher encryption. We advise you not to use the baby monitor on a network that uses WEP encryption. Note: Wi-Fi networks that do not require a password are not secure.

Strong passwords

Passwords are essential to protect your Wi-Fi network and your account against unauthorized access. The stronger your password, the better protected your Wi-Fi network and your account are.

The rules for a strong password are:

Has at least 8 characters.
Does not contain your name, your baby’s name, another real name, or a brand name.
Does not contain a complete word.
It is very different from passwords that you have used before.
Contains at least 3 out of 4 types of the following characters:
- Uppercase characters (A – Z).
- Lowercase characters (a – z) |
- Numeric characters (0 – 9) |
- Special characters (e.g., #$%&)

Personal data security

To delete and therefore protect your personal data, factory reset your Baby Unit by long pressing the On/Off button for 10 seconds when the Baby Unit is on, before discarding the device. It is strongly advised to disconnect the Baby Unit from the Philips Avent Baby Monitor+ app by selecting the “Disconnect Baby Monitor” option in the Baby Unit settings of the app.

If you are a second-hand owner, we advise you to perform the following steps to factory reset your Baby Unit to secure your device:

Turn on your Baby Unit.
Once the LED has changed from orange to green or white, press the On/Off button for more than 10 seconds until the LED flashes between green and orange, and the Baby Unit will factory reset. \In case you do not perform the factory reset, Philips will not be responsible for the performance and functionalities of the device, and your privacy might be compromised.

Provision of security updates

We continuously monitor the security of the software used in the product. If necessary, security updates will be provided through software updates. Software updates may also be provided to offer bug-fixes and pertormance improvements or to introduce new product features. Updates may be provided to the Baby Unit and Parent Unit firmware or in the mobile app.

Updates are wirelessly delivered to the product without the usage of special cables or equipment. Philips will provide the necessary updates for a period of at least two years after the delivery of the product.

Compatibility

iOS system: Requires iOS 11.0 or later
Android system: Requires Android 6.0 or later
Note: The compatibility is subject to change over time.

How to mount your Baby Unit

For the optimal monitoring experience with the sleep tracking feature offered by SenseIQ, we highly recommend utilizing the 2-in-1 mount to attach the Baby Unit to either a crib or a wall. By doing so, you will be able to position the camera in the most suitable location with an excellent view, allowing you to monitor your baby’s sleep and breathing patterns with ease and efficiency.

Which mounting solution should to choose?

The highest mattress position is typically used for newborns and smaller babies. We recommend using the crib mount when the mattress is in this position.
It is advised to move the mattress down when your baby can push themselves up onto their knees and show signs of sitting up. In this case, using the crib mount is still preferred.
When your baby can start to pull themselves up on their own and show signs of standing, it is best to lower the mattress to the lowest position. We recommend using the wall mount for mattresses at lower positions.

Parent Unit

Display overview

Battery level indicator
Signal strength indicator
Mute (On)
Nightlight (On)
Room temperature
Selected soothing sound (On)
Selected Parent Unit monitoring mode
Privacy mode (On)
SenseIQ (Active)
Sleep stage indicator
In-bed duration
Average breathing rate
Cry Translation result
Cry Translation (Active)
Talk back feature (On)

Charging the Parent Unit

The Parent Unit runs on a built-in rechargeable Lithium-ion battery. Follow the steps below to charge the Parent Unit:

Plug the power adapter into the Parent Unit and the wall socket.
The battery status light turns solid orange to indicate that the Parent Unit is charging.
When the battery is fully charged, the battery status light turns to solid white.
When you charge the Parent Unit for 3 hours, it can be used cordlessly for up to 12 hours in Eco mode. If the Parent Unit is switched on during charging, charging takes approximately twice as long.
When the Parent Unit is not connected to the mains power and the battery is almost empty (lower than 10%), the battery status light flashes orange, and the low battery alert will sound. If the Parent Unit battery is empty and is not connected to the mains power, the Parent Unit will switch off, and connection to the Baby Unit will be lost.Tip: Keep the Parent Unit connected to the mains power during the night as if the battery runs low, the low battery alert sound may wake you up.
Tip: To save battery, switch off the Parent Unit when not in use.
Note: The battery gradually and very slowly discharges, even when the Parent Unit is switched off.
If the battery status light on the Parent Unit is showing a solid red color when it is connected to the mains power, it means there is an issue with the battery, and you should contact the Consumer Care Centre in your country.

Features and settings

Menu features

The Philips Avent Premium Connected Baby Monitor is equipped with six excellent features to help parents monitor their baby with ease. These features include:

SenseIQ – uses AI technology to detect your baby’s sleep and breaths.
Cry Translation – gives you translations of your baby’s cries so you can better understand their needs.
Connection to the Baby Unit – allows for two connection options (Auto and Direct) between the Baby Unit and the Parent Unit to ensure you are always connected to your little one.
Nightlight – Provides soft, gentle lighting to soothe your baby and create a calming sleep environment.
Zoom – enables you to zoom in on your baby’s crib, providing you with a closer look at your little one.
Temperature alert – informs you if the baby’s room temperature is too high or too low.

All features described in the following sections can be operated through the menu of the Parent Unit or app.

Press the menu button on the bottom right of the Parent Unit to enter the menu list.
Note: You will leave the menu when pressing the menu button again.
Use the control button to navigate through the menu. The selected menu item is highlighted in purple.
Note: If you are already in one of the submenus and you want to switch between menu features, press the menu button again to navigate back to the main menu.
Note: If you are in the menu but do not press a button for 8 seconds, the menu will exit without saving the changed settings.

Cleaning and maintenance

Warning: Do not immerse the Parent Unit, Baby Unit, and power adapters in water, and do not clean them under the tap.

Warning: Do not use cleaning sprays or liquid cleaners.

Switch off the Baby Unit, remove the power adapter from the Baby Unit, and remove the power adapter from the wall socket.
Clean the Baby Unit with a dry cloth.
Note: Fingerprints or dirt on the lens of the Baby Unit may affect the camera’s performance. Avoid touching the lens with your fingers.
Switch off the Parent Unit, remove the power adapter from the Parent Unit and wall socket.
Clean the Parent Unit with a dry cloth.
Clean the adapters with a dry cloth.

Storage

When you are not going to use the baby monitor for a long time, store the Parent Unit, the Baby Unit, and adapters in a cool and dry place. To optimize battery lifespan during long periods of inactivity or storage, it is recommended that you charge your Parent Unit to 50% before turning it off.

Storage precautions

Do not expose the baby unit and parent unit to extreme cold or heat or direct sunlight.
Do not put the baby unit and the parent unit close to a heating source.

Ordering accessories

To buy accessories or spare parts, visit www.philips.com/parts-and-accessories or go to your Philips dealer. You can also contact the Philips Consumer Care Centre in your country (see the international warranty leaflet for contact details).

Disposal

This product contains a rechargeable lithium-ion battery, which must be disposed of properly.
Contact your local town or city officials for battery disposal information. You can also call 1-800-822-8837 or visit www.call2recycle.org for battery drop-off locations.
For assistance, visit our website www.philips.com/support or call 1-800-822-8837 toll-free.
Your product is designed and manufactured with high quality materials and components, which can be recycled and reused. For recycling information, please contact your local waste management facilities or visit www.recycle.philips.com.

Removal of built-in rechargeable battery

The built-in rechargeable battery must only be removed by a qualified professional when the appliance is discarded. Before removing the battery, make sure that the appliance is disconnected from the wall socket and that the battery is completely empty.

Note: Take any necessary safety precautions when you handle tools to open the appliance and when you dispose of the rechargeable battery.

Note: When you handle batteries, make sure that your hands, the product and the batteries are dry.

Note: To avoid accidental short-circuiting of batteries after removal, do not let battery terminals come into contact with metal objects (e.g. coins, hairpins, rings). Do not wrap batteries in aluminum foil. Tape battery terminals or put batteries in a plastic bag before you discard them.

Procedure

Use a coin to unlock the openings of the battery compartment on the back of the Parent Unit.
Remove the 2 rubber feet at the bottom of the Parent Unit.
Remove the 2 screws that are now visible at the bottom of the Parent Unit.
Pull apart the battery compartment from the Parent Unit.
Remove the battery.
If there is no collection/recycling system for electronic products in your country, you can protect the environment by removing and recycling the battery before disposing the product.

Support

For all product support, please visit www.philips.com/support.

Troubleshooting

This chapter summarizes the most common problems you could encounter with the product. If you are unable to solve the problem with the information below, visit www.philips.com/support for a list of frequently asked questions or contact the consumer care centre in your country.

PARENT UNIT

Why can’t I connect my Parent Unit to other Philips Avent Baby Units?

The Philips Avent Premium Connected Baby Monitor’s Parent Unit can only connect to the Baby Unit, which is included in the same package.
If you want to view other Philips Avent baby monitors (SCD641, SCD643, SCD921, SCD923), you can add them in the Philips Avent Baby Monitor+ app.

Why doesn’t the Parent Unit charge when I plug it in?

Perhaps the adapter is damaged.
Check if this issue persists by using the other adapter supplied in the package. If the adapter is damaged, always have it replaced with an original one in order to avoid hazards. (see the ”Ordering accessories” chapter)
Perhaps there is a battery error.
Check the battery status light on the Parent Unit. If it is solid red, contact the consumer care center in your country.

Why can the charging time of the Parent Unit exceed 3 hours?

Perhaps the temperature has exceeded the charging tolerance that could potentially cut off the charging circuit as a safety protection mechanism. To resume charging, move the charging station away from any heat sources such as radiators, heat registers, stoves,s or other appliances (including amplifiers) that produce heat.
Perhaps you are not using the right power adapter. If you see the icon on the left, it means an incorrect power adapter is detected. Always use the provided adapter for optimal charging performance.

Why does my baby monitor manage a much smaller distance than specified in this user manual?

The specified operating range between the Parent Unit and Baby Unit is up to 400 meters / 1312 ft, and it’s only valid outdoors in open air and in the line of sight. Depending on the surroundings and other disturbing factors, the operating range may be smaller.
Inside your house, the operating range is up to 50 meters / 164 feet, which is also limited by the number and type of walls and/or ceilings between the Parent Unit and the Baby Unit.

Why does the app/Parent Unit react more quickly to other sounds than my baby makes?

The sensitivity level may be set too high. When your baby makes soft sounds, the sensitivity has to be higher. However, the noisier the nursery room is, the lower the sensitivity level that can be set. You can change the sensitivity of your baby monitor on the Parent Unit’s menu.

Why do I get interference on the Parent Unit? Why does the video display on the Parent Unit flicker? Why does the Parent Unit make a buzzing sound?

Interference may occur when the Parent Unit is out of range of the Baby Unit. If there are too many walls or ceilings between the Parent Unit and the Baby Unit. Or when other 2.4 GHz wireless devices are switched on (e.g. microwave, Wi-Fi router).
Put the Parent Unit in a different place, closer to the Baby Unit, or switch off other wireless devices.

SenseIQ/Cry Translation

Why is there no breathing and movement analysis?

Maybe you haven’t activated/turned on the SenseIQ feature.
Download the Philips Avent Baby Monitor+ app (see the ”Download the Baby Monitor+ app” chapter) on your phone, and then activate/turn on the SenseIQ feature in the menu of the Parent Unit or app.
Maybe the mattress area is not set up properly.
To ensure everything’s mounted and positioned well, you can do a positioning check found in the Tutorials and Tips section of the Help and support menu in the app. Completing the positioning check should allow for SenseIQ to function without interruption after enabling it.
Avoid using patterned blankets or baby clothes, use a solid-colored blanket or sleeping bag to improve visibility. Make sure you have contrast between the baby blanket/sleeping bag and the mattress cover.
Maybe the Baby Unit is too far away from your baby.
When using the crib mount, make sure to put the mount on the long side of the crib. When using the wall mount, ensure that the distance between the crib and the Baby Unit is not too much. This will help ensure that the whole baby mattress area is clearly seen and that you can monitor your baby effectively.

Cry Translation is not working. What should I do?

Perhaps the Wi-Fi connection is weak or not stable.
Check the Wi-Fi signal strength on the setting page of the app and it works best when it shows “Excellent” or “Good”.
Perhaps the Baby Unit connection is not good.
Make sure the Baby Unit is properly connected to the Parent Unit or the App.
Ensure that the Baby Unit is placed close to the baby to detect the baby’s cry and minimize interference from ambient noise.
Perhaps the subscription has expired.
The Cry Translation service is available for a 90-day free trial period. If you want to continue using it, you would need to sign up for a paid subscription service with ZoundreamTM.
Perhaps there is too much environmental noise.
Avoid positioning the Baby Unit near loud sources like televisions or devices that produce sounds and vibrations, such as smartphones on vibration mode. These noises can interfere with the device’s ability to accurately detect and translate your baby’s cries.

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Philips Avent SCD973 Premium Connected Baby Monitor User Guide