Sonos Playbar Wireless TV Soundbar User Guide

Sonos Playbar Wireless TV Soundbar

What’s in the box

• Sonos PLAYBAR
• Power Cord
• 5 ft. /1.5m TOSLINK Optical Audio Cable
• Ethernet Cable
• Quick Start Guide
• Important Product Information Booklet

What’s required

Television

The PLAYBAR is compatible with any television that has an optical digital audio output

Home network

To use the Sonos app, your device must be on the same network as Sonos. If you need help, please go to http://faq.sonos.com/notfound

Requirements

To access music services, Internet radio, and music stored on your computer or Network-Attached Storage (NAS) device, make sure your network meets these requirements.

• Note: Make sure your network has a high-speed Internet connection because Sonos is designed to provide you with free, online software updates. Your Sonos system must be registered to receive these updates so be sure to register during the setup process. We do not share your e-mail address with other companies.
• High-speed DSL/cable modem, or fiber-to-the-home broadband connection for proper playback of music services. (If your Internet service provider only offers satellite Internet access, you may experience playback issues due to fluctuating download rates.)
• If your modem isn’t a modem/router combination and you want to take advantage of Sonos’ automatic online updates or use a streaming music service, You’ll  need to install a wireless router before setting up Sonos.
• Note: Sonos communicates over a 2.4GHz home network supporting 802.11 b/g/n wireless technology. 802.11n-only network configurations are not supported—you can either change the router settings to 802.11 b/g/n or connect a Sonos product to your router.
• Connect a Sonos BOOST or speaker to your router if:
• You have a larger home where the Wi-Fi performance isn’t reliable and you want to strengthen the wireless performance of your Sonos system.
• Your Wi-Fi network is already in high demand with streaming video and web surfing and you want to create a separate wireless network exclusively for your Sonos speakers.
• Your network is 5GHz only (not switchable to 2.4GHz).
• You have configured your router to support only 802.11n and can’t change the settings to support 802.11 b/g/n.
• For best results, you should connect the computer or NAS drive that contains your personal music library collection to your network router using an Ethernet cable.

Sonos App

Download the free Sonos app to any compatible device:

• Sonos app (iOS)—iPhone, iPad and iPod touch running iOS 9.0 or later
• Sonos app (Android)—Android 4.3 and higher
• Sonos app (PC)—Windows® 7 and higher
• Sonos app (Mac)—Macintosh® OS X 10.10 or later

Get the app for your computer at www.sonos.com/support/downloads For the latest system requirements and compatible audio formats, go to http://faq.sonos.com/specs

Before you begin

• Prior to installing the Sonos PLAYBAR, make sure all external components, such as your cable box, DVD player, etc. are connected directly to your TV.
• If you have any existing home theater or surround sound equipment, disconnect it from your television

PLAYBAR front

Note: The grill cloth is not removable. Tampering with the cloth may damage your PLAYBAR.

• Play/Pause
• Toggles between playing and pausing the audio.
• When the TV is on, press once to mute the audio
• When the TV is off, press once to restart the music source that was in use prior to the TV audio; press twice to skip to the next track (if applicable to the selected music source); press three times to skip to the previous track (if applicable to the selected music source)
• Press and hold to add the music playing in another room.
• Status Indicator
• Indicates the status of the PLAYBAR.
• When the PLAYBAR is in normal operation, the LED is white. If desired you can adjust this setting so the white light does not display.
• See the Status light for more information. See Status Indicators for a complete list of status indications
• Volume Up (+)
  Volume Down (-)
  IR (InfraRed) Sensors / Signal Lights
• The IR sensor receives the signals sent by a remote control. When the PLAYBAR receives a volume or mute command, the IR signal light displays momentarily. If desired, you can adjust this setting so the light never displays. See IR signal light for more information

PLAYBAR back

• Ethernet Ports (2)
• You can use an Ethernet cable to connect the PLAYBAR to your home network.
• Digital Audio In (Optical)
• Use an audio optical cable (supplied) to connect the Sonos PLAYBAR’s digital audio input to the optical digital output on your television. Take care not to bend or twist the cable.
• The PLAYBAR’s digital audio in and the optical cable end are ’D-shaped’— be sure to align for proper insertion.
• AC Power (Mains) Input
• Use only the supplied power cord to connect to a power outlet (using a third party power cord will void your warranty). Be sure to use the proper power adapter for your country. Push the power cord firmly into the PLAYBAR until it is flush with the surface.

Selecting a location

The PLAYBAR’s flexible design allows for multiple orientations. You can wall mount it above or below your television or place it on a tabletop. See the guidelines below for more information.

Tabletop

• Lay the PLAYBAR horizontally and flat on its feet.
• Do not place vertically or upright on its side.
• To preserve audio quality, ensure the connector panel faces toward the TV—the Sonos logo should be closer to your TV.
• There is no placement restriction between the TV and PLAYBAR as long as the television’s IR is not blocked. The PLAYBAR IR repeater is designed for at least a 2” (50mm) distance but may work at a closer distance.
• Do not place the PLAYBAR in a cabinet or on a walled shelf. Both ends of the PLAYBAR should be at least 1 ft. (30cm) from a wall or other obstruction

Wall mounting

The PLAYBAR can be mounted above or below your television using the PLAYBAR Wall Mount Kit (purchased separately). See Wall mounting for detailed instructions.

Setting up the PLAYBAR

The PLAYBAR is compatible with Sonos software versions 4.0 and later. If you are adding the PLAYBAR to an existing Sonos system, be sure to check for software updates before adding the PLAYBAR

1. Carefully unpack the package contents.
2. Choose a location for the PLAYBAR. Refer to Selecting a location for help with this step.
3. Remove the protective cap from each end of the optical audio cable.
4. Connect the optical audio cable (supplied) from your TV’s digital audio out (optical) to the PLAYBAR’s digital audio in (optical) being careful not to twist or bend the cable. The PLAYBAR’s digital audio in and the optical cable are ’D-shaped’—be sure to align for proper insertion.IMPORTANT: Be sure to remove the protective caps from each end of the supplied optical audio cable before inserting
5. Attach the power adapter to the PLAYBAR and apply power. Be sure to push the power cord firmly into the PLAYBAR until it is flush with the surface.The status indicator light on the right side of the unit will begin to flash.
6. (OPTIONAL) If you are setting up your PLAYBAR with a SUB and/or surround speakers, position them in your room and apply power. (You will be prompted to add these components to Sonos after the PLAYBAR is added.)If you purchased a pair of Sonos speakers, such as two PLAY:5s, place the speakers to the left and right of your main viewing position, level with or behind the main viewing position. They can be placed either horizontally or vertically, but make sure both speakers have the same orientation.Note: Expandable PLAYBAR home theater setup
   • For a 3.1 home theater experience, pair a SUB with your PLAYBAR.
   • For a 5.0 home theatre experience, set up two speakers, such as two PLAY:5s, as surround speakers with your PLAYBAR.
   • For a 5.1 home theater experience, pair a SUB and two speakers, such as two PLAY:5s, with your PLAYBAR
7. Using the Sonos app on a mobile device (including iPad®, iPhone®, iPod touch®, Android® smartphone or tablet, Kindle Fire™), open the app and follow the prompts to set up Sonos. If you don’t have a Sonos app installed, download it from the app store on your device.

Note: Sonos does not recommend using the Sonos app on a Mac or PC to set up your PLAYBAR.

If you are setting up a new Sonos system, when prompted, add your Sonos products in the following order

• a. If you have connected a Sonos product to your router, add it first.
• b. Add the PLAYBAR (if it is not the product connected to your router.)
• c. Add any additional Sonos products you purchased.

If you are adding to an existing Sonos system

• a. First check for software updates—the PLAYBAR is compatible with Sonos software versions 4.0 and later.
• b. Go to More -> Settings -> Add a Player or SUB.
• c. Add any additional Sonos products you purchased. You may be prompted to update the new Sonos product(s) after you add them.
• Note: Thick walls, 2.4 GHz cordless telephones, or the presence of other wireless devices can interfere with or block the wireless network signals from Sonos. If you’re experiencing difficulty, you can try one of these—relocate the Sonos product; change the wireless channel your music system is operating on; or connect a Sonos product to your router if your setup is currently wireless.

If you’d like additional assistance

• If you need help turning off your TV speakers, see Turning off your television’s speakers for more information.
• If you need help configuring a remote control to work with your PLAYBAR, see Remote control setup for more information.
• If a message appears on the TV whenever you adjust the volume up and down, it may be possible to eliminate it. If you are using a cable remote, see Eliminating annoying messages on your TV when using a cable, satellite, or set-top box remote. If you are using a universal remote, see Eliminating annoying messages on your TV when using a universal remote for additional help.
• If you want to play music through the PLAYBAR, see Playing music for more information.

PLAYBAR settings

Follow the steps below if you wish to make changes to any PLAYBAR settings or the way the PLAYBAR works with your television.

• Trueplay™
• Equalization
• Remote Control Setup
• Recalibrating the Audio
• TV Dialog Settings
• Speech Enhancement
• Night Sound
• TV Autoplay
• IR Signal Light
• IR Repeater
• White Indicator Light
• Room Name
• Add SUB / Remove SUB (if SUB is present)
• Add / Remove Surround Speakers (if surround speakers are present)

Tune your room with Trueplay™

Go ahead, and put your Sonos speakers wherever you want. Trueplay listens to your room and tunes your speakers so you hear the sound you love, custom-tuned to the room where you’re listening (works on mobile devices running iOS 8 or later).

1. Choose More -> Settings -> Room Settings.
2. Pick a room and tap Trueplay Tuning to get started.

Note: Trueplay tuning is not available if VoiceOver is enabled on your iOS device. If you want to tune your speakers, turn off VoiceOver on your device first

Equalization (EQ)

During the PLAYBAR setup process, you were guided through the audio calibration process. If desired, you can change the sound settings (bass, treble or loudness) for the Sonos PLAYBAR. Bass boosts lower frequencies, treble boosts higher frequencies, while loudness boosts certain frequencies, including bass, to improve the sound at low volume. Any manual EQ changes you make will be reset whenever you go through the audio recalibration process (see Recalibrating the audio for more information).

Using the Sonos app on a mobile device

1. Go to More -> Settings -> Room Settings.
2. Select a room.
3. Select EQ.
4. Choose one of the following options:
   • Drag your finger across the bass or treble sliders to make adjustments.
   • Select On or Off to adjust the Loudness setting

Using the Sonos app on a Mac or PC

1. Select Manage -> Settings (PC) or Sonos -> Preferences (Mac).
2. Select Room Settings if it is not already highlighted on the left.
3. Choose the room the PLAYBAR is located in from the Room Settings list, and then select the EQ tab.
4. Choose one of the following options:
   • Click and drag the bass or treble sliders to make adjustments.
   • Click the Loudness checkbox to turn the loudness setting on or off.
5. Close the Settings window when changes are complete

Remote control setup

During the PLAYBAR setup, you were guided through the process of configuring a remote control. If you did not configure one then, or wish to use a different remote control with your PLAYBAR, follow the steps below. If you are configuring a new remote because a distracting message appears on the television whenever you adjust the volume, please go to Eliminating annoying messages on your TV when using a cable, satellite, or set top box remote, or Eliminating annoying messages on your TV when using a universal remote for additional information.

Using the Sonos app on a mobile device

1. Go to More -> Settings -> Room Settings.
2. Select the room your PLAYBAR is located in.
3. Select TV Setup and Control -> Remote Control Setup.
   • If a remote control is already configured for use with your PLAYBAR you will be asked if you want to replace it
4. Pick up the remote control you wish to begin using with the PLAYBAR.
5. Point the remote at the PLAYBAR and press the Volume Up button on the remote control.
   • If the remote control is recognized, click Done. You can now use that remote to control the volume and mute settings on your PLAYBAR.
   • If the remote control is not recognized, you will be prompted to make additional button presses to complete the setup process.

Using the Sonos app on a Mac or PC

1. Select Manage -> Settings (PC) or Sonos -> Preferences (Mac).
2. Select Room Settings if it is not already highlighted on the left.
3. Choose the room the PLAYBAR is located in from the Room Settings for drop-down.
4. Select the TV Setup tab.
5. Click Remote Control Setup.
6. Pick up the remote control you wish to begin using with the PLAYBAR, and then click Next
7. Point the remote at the PLAYBAR and press the Volume Up button on the remote control.
   • If the remote control is recognized, click Done. You can now use that remote to control the volume and mute settings on your PLAYBAR.
   • If the remote control is not recognized, you will be prompted to make additional button presses to complete the setup process.
   • If a message appears on the television whenever you adjust the volume up and down, please seeEliminating annoying messages on your TV when using a cable, satellite, or set-top box remote or Eliminating annoying messages on your TV when using a universal remote for additional information.

Recalibrating the audio

• If you have an SUB and/or Sonos surround speakers associated with your PLAYBAR, you may wish to make some adjustments after initial setup. You will likely wish to recalibrate the audio if you move any Sonos products in the room. If you made any manual adjustments to EQ settings, these will be reset during the recalibration process.

Using the Sonos app on Android

1. Go to More -> Settings -> Room Settings.
2. Select the room that is associated with the surround components. It appears as Room (+SUB) or Room (+LS+RS) or Room (+SUB+LS+RS) in Room Settings.
3. Select Advanced Audio -> Recalibrate Audio.
4. Follow the prompts to optimize your audio performance.
   • If you have a SUB associated with your PLAYBAR, you will be asked to choose between 2 test sounds:
   • Press Play button  to compare the volume of two test sounds, A and B, and then select No Difference, A is louder or B is louder. If you don’t hear a noticeable difference, select No Difference.
   • Press Play button  to listen to a test sound, and then select the level you prefer.
   • If you have surround speakers associated with your PLAYBAR, you will be asked to answer some room configuration questions.

Using the Sonos app on a Mac or PC

1. Select Manage -> Settings (PC) or Sonos -> Preferences (Mac).
2. Select Room Settings.
3. Select the room that is associated with the surround components. It appears as Room (+SUB) or Room (+LS+RS) or Room (+SUB+LS+RS) on the Room Settings drop-down.
4. Select the Basic tab, and then select Recalibrate Audio.
5. Follow the prompts to optimize your audio performance:
   • If you have a SUB associated with your PLAYBAR, you will be asked to choose between 2 test sounds:
   • Press the Play button to compare the volume of two test sounds, A and B, and then select No Difference, A is louder or B is louder. If you don’t hear a noticeable difference, select No Difference.
   • Press Play button to listen to a test sound, and then select the level you prefer.
   • If you have surround speakers associated with your PLAYBAR, you will be asked to answer some room configuration questions.

TV dialog settings

Using the Sonos app on a mobile device

1. Go to More -> Settings -> Room Settings.
2. Select the room the PLAYBAR is located in.
3. Select Advanced Audio -> TV Dialog Settings.
4. Audio Delay (Lip Sync). Drag your finger across the slider to increase or decrease the sound delay if the image and the sound are not in sync.

Using the Sonos app on a Mac or PC

1. Select Manage -> Settings (PC) or Sonos -> Preferences (Mac).
2. Select Room Settings if it is not already highlighted on the left.
3. Choose the room the PLAYBAR is located in from the Room Settings for drop-down.
4. Select the TV Dialog tab.
5. Click and drag the Audio Delay (Lip Sync) slider to increase or decrease the sound delay if the image and the audio are not in sync.
6. Close the Settings window when changes are complete.

Additional TV sound options

• Speech Enhancement
• The Speech Enhancement setting makes the TV dialog easier to hear. Touch the icon on your Sonos app’s Now Playing screen to turn this setting on or off. (If the setting isn’t visible, make sure the room with the PLAYBAR is selected.)
• Night Sound
• The Night Sound setting adjusts the audio for night time viewing so you can reduce the volume and still experience proper balance and range. At lower volumes, quiet sounds are enhanced and the intensity of loud sounds is reduced. Touch the icon on your Sonos app’s Now Playing screen to turn this setting on or off. (If the setting isn’t visible, make sure the room with the PLAYBAR is selected.)

TV autoplay

• When TV Autoplay is set to On, TV audio automatically plays through the PLAYBAR when you turn on your television—if music is playing when the TV is turned on, the music immediately stops and the PLAYBAR switches to TV audio. Additionally, if the PLAYBAR is in a room group when the TV is turned on, it automatically drops from the group. This setting is On by default

Using the Sonos app on a mobile device

1. Go to More -> Settings -> Room Settings.
2. Select the room the PLAYBAR is located in.
3. Select TV Setup and Control -> TV Autoplay.
4. Select On or Off.

Using the Sonos app on a Mac or PC

1. Select Manage -> Settings (PC) or Sonos -> Preferences (Mac).
2. Select Room Settings if it is not already highlighted on the left.
3. Choose the room the PLAYBAR is located in from the Room Settings for drop-down.
4. Select the TV Setup tab.
5. Check the TV Autoplay checkbox to turn this setting on, and uncheck to turn it off.
6. Close the Settings window when changes are complete.

Ungroup on autoplay

• As with any Sonos player, you can group and ungroup the PLAYBAR with other rooms. If ungroup on autoplay is checked, any Sonos rooms that are grouped with the PLAYBAR when the TV is turned on will automatically drop from the group. This setting is Yes by default.

Using the Sonos app on a mobile device

1. Go to More -> Settings -> Room Settings.
2. Select the room the PLAYBAR is located in.
3. Select TV Setup and Control -> Ungroup on Autoplay.
4. Select Yes or No.

Using the Sonos app on a Mac or PC

1. Select Manage -> Settings (PC) or Sonos -> Preferences (Mac).
2. Select Room Settings if it is not already highlighted on the left.
3. Choose the room the PLAYBAR is located in from the Room Settings for drop-down
4. Select the TV Setup tab.
5. Check the Ungroup on Autoplay checkbox to turn this setting on, uncheck to turn it off.
6. Close the Settings window when changes are complete.

IR repeater

When the PLAYBAR is placed in front of your TV on a tabletop, it may block the IR sensor on your TV. The IR repeater setting allows the PLAYBAR to repeat the signal to your TV. This setting is On by default.

Using the Sonos app on a mobile device

1. Go to More -> Settings -> Room Settings.
2. Select the room the PLAYBAR is located in.
3. Select TV Setup and Control -> IR Repeater.
4. Select On or Off.

Using the Sonos app on a Mac or PC

1. Select Manage -> Settings (PC) or Sonos -> Preferences (Mac).
2. Select Room Settings if it is not already highlighted on the left.
3. Choose the room the PLAYBAR is located in from the Room Settings for drop-down.
4. Select the TV Setup tab.
5. Check the IR Repeater checkbox to turn this setting on, and uncheck to turn it off.
6. Close the Settings window when changes are complete.

Status light

A white light is displayed on the side of the PLAYBAR to indicate that the unit is functioning in normal operation. If desired, you can turn this indicator light off so that when the PLAYBAR is in normal operation the white light does not display. This setting is On by default. If the Status indicator light begins to flash orange, go to http://faq.sonos.com/led for additional information.

Using the Sonos app on a mobile device

1. Go to More -> Settings -> Room Settings.
2. Select the room you want to change.
3. Select White Indicator Light.
4. Select On or Off.

Using the Sonos app on a Mac or PC

1. Select Manage -> Settings (PC) or Sonos -> Preferences (Mac).
2. Select Room Settings if it is not already highlighted on the left.
3. Choose the room you want to change from the Room Settings for drop-down.
4. From the Basic tab, click the White Status Light On checkbox to turn the light on or uncheck to turn it off

Sonos SUB

Adding a Sonos SUB

You can pair a SUB with the PLAYBAR to add to your cinematic experience.

Using the Sonos app on a mobile device

1. Go to More -> Settings -> Room Settings.
2. Select the room the PLAYBAR is located in.
3. Select Add SUB.
4. Follow the prompts to add the SUB to your Sonos system.

Using the Sonos app on a Mac or PC

1. Select Manage -> Settings (PC) or Sonos -> Preferences (Mac).
2. Select Room Settings if it is not already highlighted on the left.
3. From the Basic tab, select Add SUB.
4. Follow the prompts to add the SUB to your Sonos system.

SUB settings

Follow the steps below if you wish to make any changes to the SUB settings

Using the Sonos app on a mobile device

1. Go to More -> Settings -> Room Settings.
2. Select the room the PLAYBAR and SUB are located in. It appears as Room (+SUB) in Room Settings.
3. Select Advanced Audio -> SUB Settings.
4. Choose one of the following:
   • SUB: Choose On or Off to turn the sound from the SUB on and off.
   • SUB Level: Drag your finger across the slider to increase or decrease the volume of the SUB. (You can use this setting to match the subwoofer level to the level of your main speakers.)
   • Placement Adjustment (phase): Select On or Off.

Using the Sonos app on a Mac or PC

1. Select Manage -> Settings (PC) or Sonos -> Preferences (Mac).
2. Select Room Settings if it is not already highlighted on the left.
3. Choose the room the PLAYBAR and SUB are located in from the Room Settings for drop-down. It appears as Room (+SUB).
4. Select the SUB tab.
5. Choose one of the following:
   • SUB: Check to turn the sound from the SUB on; uncheck to turn it off.
   • SUB Level: Click and drag the slider to increase or decrease the volume of the SUB. (You can use this setting to match the subwoofer level to the level of your main speakers.)
   • Placement Adjustment (phase): Check to turn on; uncheck to turn it off.

Removing a SUB

Using the Sonos app on a mobile device

1. Go to More -> Settings -> Room Settings.
2. Select the room the SUB is associated with. It appears as Room (+SUB) in Room Settings.
3. Select Remove SUB.
4. Choose one of the following settings:
   • If you want to associate the SUB with a different Sonos player, select Choose Room for SUB and then select another room.
   • If you are not going to use the SUB right now, select Don’t use SUB. It will appear in Rooms as SUB (unused) until you select it and associate it with another Sonos player.

Using the Sonos app on a Mac or PC

1. Select Manage -> Settings (PC) or Sonos -> Preferences (Mac).
2. Select Room Settings if it is not already highlighted on the left.
3. Choose the room the PLAYBAR is located in from the Room Settings for the drop-down list.
4. From the Basic tab, click Remove SUB.
5. Choose one of the following settings:
   • If you want to associate the SUB with a different Sonos player, select Choose Room for SUB and then select another room.
   • If you are not going to use the SUB right now, select Don’t use SUB. It will appear in Rooms as SUB (unused) until you select it and associate it with another Sonos player.

Surround speakers

Adding surround speakers

You can easily pair two speakers, such as two PLAY:5s, with a PLAYBAR to function as left and right surround channels in your Sonos surround sound experience. You can either configure surround speakers during the setup process or follow the steps below to add them.

• Make sure the Sonos products are the same—you cannot combine a PLAY:1 and a PLAY:3 to function as surround speakers.
• Be sure to follow these instructions to set up your surround speakers. Do not create a room group or stereo pair as these will not achieve the left and right surround channel functionality.

Basic troubleshooting

• Warning
• Do not open the product as there is a risk of electric shock. Under no circumstances should the product be repaired by anyone other than an authorized Sonos repair center, as this will invalidate the warranty. Please contact Sonos Customer Support for more information. The grill cloth is not removable. Tampering with the cloth may damage your PLAYBAR.
• If a problem occurs, you can try the troubleshooting suggestions listed below. If one of these doesn’t remedy the problem, or you are not sure how to proceed, please contact the Sonos Customer Support team and we’ll be happy to help.

Customer Support

• Visit our PLAYBAR reference section at http://moreinfo.sonos.com/PLAYBAR
• Visit our website at www.sonos.com/support
• Email us at support@sonos.com

PLAYBAR not detected during setup

• Did you allow Sonos to check for updates? The Sonos PLAYBAR requires software version 4.0 or later.
• Is the power cord properly seated? Be sure to push the power cord firmly into the PLAYBAR until it is flush with the surface.
• If either of these is not the problem, a network issue may be preventing the PLAYBAR from connecting to Sonos. Try moving the Sonos products closer together.

Eliminating annoying messages on your TV when using a cable, satellite, or set top box remote

• After you disable your TV speakers, your television might display an annoying or confusing message when you adjust the volume on the PLAYBAR. This could be a message reminding you that your TV speakers are off, or a volume indicator unrelated to the sound from your PLAYBAR. If you have a programmable remote control, you can try the steps below. These steps will configure your remote control to send volume commands that are only recognized by the PLAYBAR so the message no longer appears when you increase or decrease the volume.
• You will need to refer to the printed instructions that came with your remote control, or browse the on-screen help menu on your cable/satellite/set-top box as the specific details will vary. Please contact your cable service provider for additional help.

Identify an unused device key

• Your remote control can likely control a variety of devices. The device keys are usually located at the top of the remote and labeled TV/Cable/CBL/STB/DVD/AUX. Identify a device key that is not currently being used (for example, the AUX key).
• If your remote will not allow additional devices to be programmed, you might wish to purchase a universal remote to make it easier to control all your devices. Sonos recommends a Logitech® Harmony® universal remote. See If you are using a Logitech universal remote for more information.

Program the unused device key

• Programming the unused device key will add new volume commands to your remote control. To perform this step you will need to refer to the printed instructions that came with your remote control or browse the on-screen help menu on your cable/satellite/set-top box as the specific details will vary by manufacturer. If you cannot locate the instructions, contact your cable service provider for additional help.
  • From the list of codes that can be programmed, select a Sonos code if it appears in the list.
  • If Sonos does not appear in the list, select a code for any manufacturer brand other than your TV or other devices connected to the TV. For example, if you own a Vizio TV and a Samsung Blu-ray player, choose a Panasonic code from the list.
  • DO NOT initiate an automated search for a code.

Lock your remote control to the new volume commands

• Locking volume control to the new device will ensure your remote always sends the new volume commands. This feature is likely referred to as volume lock or volume punch through in the instructions that accompany your remote control. Configure your PLAYBAR to work with these new volume commands. See Remote control setup for help with this step

Verify that the problem is solved

If the problem persists, try repeating the steps above, and choosing a different manufacturer brand when programming the unused device key.

Eliminating annoying messages on your TV when using a universal remote

• After you disable your TV speakers, your television might display an annoying or confusing message whenever you adjust the volume on the PLAYBAR. This could be a message reminding you that your TV speakers are off, or a volume indicator unrelated to the sound from your PLAYBAR. Try the steps below to configure your universal remote so this message no longer appears when you increase or decrease the PLAYBAR’s volume. If you do not own a universal remote, Sonos recommends you purchase a Logitech® Harmony® remote.

If you are using a Logitech universal remote

If this remote is a new purchase, you will first need to set up a Logitech user account and install the Harmony Remote software. Then follow the steps below to add the PLAYBAR as a new device

1. Use the USB cable provided by Logitech to connect your Harmony remote to your computer
   • Note:If this remote is a new purchase, you will need to set up a Logitech user account and install the Harmony Remote software before proceeding.
2. Launch the Logitech Harmony Remote software or go to www.logitech.com/myharmony and login to your account. (Where you are directed depends on the Logitech universal remote model you purchased.)
3. Select the Add Device setting.
4. Choose one of the following options:
   • If you are using Logitech Harmony Remote software:
   • Select Sonos as the manufacturer, and enter PLAYBAR as the model name/number. If the Sonos PLAYBAR is not in their database, you will be asked to add it.
   • Confirm that you’ve entered the information correctly, and then save your changes.
   • If you are using My Harmony website:
   • Type Sonos as the manufacturer and PLAYBAR as the model name. If the Sonos PLAYBAR is not in their database, you will be asked to confirm your entry or make another choice.
   • Confirm that you’ve entered the information correctly, and then save your changes.

If you are using another universal remote
Please follow the instructions in Eliminating annoying messages on your TV when using a cable, satellite, or set top box remote.

Turning off your television’s speakers

During the setup process, you are prompted to turn off your TV speakers so the sound comes only through the PLAYBAR. While Sonos cannot provide instructions for every television model, please try the steps below. If you cannot find the correct setting to turn off your TV speakers, please consult the owner’s guide that was packaged with your television.

1. Select the Menu or Setup button on your television’s remote control (not your cable remote control). An on-screen menu will appear.
2. Select the menu option that controls your television’s audio functions. Note:This menu selection is most often labeled Audio, Sound, Tools, or Options or may display as a musical note icon.
3. Select the appropriate setting to turn off your TV speakers. Depending on your TV make and model, choices may include:
   • Off / On
   • External Speaker / Television Speaker
   • Audio System / Television Speaker
   • The choice in bold will turn the TV speakers off.
   • If none of these are applicable to your television, look for a setting that switches your TV output between variable and fixed and try switching the setting

Can’t turn off TV speakers

You should make every effort to turn off your TV’s internal speakers. However, some brands, including Toshiba and Dynex, may not include this setting. If you are unable to turn off the TV speakers, follow the steps below.

1. Using the volume control buttons on your television, turn the TV volume all the way down. Do not use the Mute button.
2. From this point forward use only the volume buttons on your Sonos app to adjust the PLAYBAR’s volume

I have a new router

If you purchase a new router or change your ISP (Internet service provider), you will need to restart all your Sonos products after the router is installed.

Note: If the ISP technician connects a Sonos product to the new router, you only need to restart your wireless Sonos products

1. Disconnect the power cord from all of your Sonos products for at least 5 seconds.
2. Reconnect them one at a time, starting with the Sonos product that is connected to your router (if one is usually connected). Wait for your Sonos products to restart. The status indicator light will change to solid white on each product when the restart is complete.

If your Sonos setup is completely wireless (you don’t keep a Sonos product connected to your router), you will also need to change your wireless network password. Follow the steps below

1. Temporarily connect one of your Sonos players to the new router with an Ethernet cable.
2. Select More -> Settings -> Advanced Settings -> Wireless Setup. Sonos will detect your network.
3. Enter the password for your wireless network.
4. Once the password is accepted, unplug the player from your router and move it back to its original location.

I want to change my wireless network password

If your Sonos system is set up wirelessly and you change your wireless network password, you will also need to change it on your Sonos system

1. Temporarily connect one of your Sonos players to your router with an Ethernet cable.
2. Choose one of the following options:
   • Using the Sonos app on a mobile device, select More -> Settings -> Advanced Settings -> Wireless Setup.
   • Using the Sonos app on a PC, select Settings -> Advanced from the Manage menu. On the General tab, select Wireless Setup.
   • Using the Sonos app on a Mac, select Preferences -> Advanced from the Sonos menu. On the General tab, select Wireless Setup.
3. Enter the new wireless network password when prompted.
4. Once the password is accepted, you can unplug the player from your router and move it back to its original location.

Status indicators

PLAYBAR specifications

Specifications are subject to change without notice.

• Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories

Product guide feedback?

• We’d love to hear from you! We’ll read your feedback carefully and use it to help us improve our product guides. Write to us at: docfeedback@sonos.com
  If you’re having a problem with your Sonos system, please contact Customer Care so they can help. Email them at http://www.sonos.com/emailsupport

Need more help?

• Tap More -> Help & Tips for simple tips for getting the most out of your speakers.
• Visit our Frequently Asked Questions (FAQ) pages at www.sonos.com/support
• Ask us a question at http://www.sonos.com/emailsupport

For more manuals by Sonos, visit ManualsLibraryy

Sonos Playbar Wireless TV Soundbar-FAQs