LG WM9000HVA Smart wi-fi Enabled Front Load Washer User Manual

LG WM9000HVA Smart wi-fi Enabled Front Load Washer

INTRODUCING YOUR WASHING MACHINE

Parts and Accessories

Parts

Accessories

Control Panel Features

Operation

Display

INSTALLATION INSTRUCTIONS

Preview installation order

Checking and choosing the proper location
Install the washing machine on a solid floor that is strong and rigid enough to support the weight of the washing machine, even when fully loaded, without flexing or bouncing. If the floor has too much flex, you may need to reinforce it to make it more rigid. If the floor is not solid, it may cause severe vibration and noise.

Clean the floor before installation. Make sure to select solid and smooth ground.
Two or more people are needed for moving and unpacking the washing machine.
Allow for sufficient space between the walls and the washing machine for installation.

Clearances

Installing on a pedestal

Unpacking and removing shipping bolts
When removing the washer from the carton base, be sure to remove the foam drum support in the middle of the carton base.
If you must lay the washer down to remove the base packaging materials, always lay it carefully on its side. Do NOT lay the washer on its front or back.

Starting with the bottom two shipping bolts, use the wrench (included) to fully loosen all four shipping bolts by turning them counterclockwise. Remove the bolt assemblies by wiggling them slightly while pulling them out.
Locate the four hole caps included in the accessory pack and install them in the shipping bolt holes.

Connecting the water lines

Check the rubber seals on both sides of the hose.
Connect the water supply hoses to the HOT and COLD water faucets tightly by hand and then tighten another 2/3 turn with pliers. Connect the blue hose to a cold water faucet and the red hose to a hot water faucet.
After connecting inlet hose to water faucets, turn on the water faucets to flush out foreign substances (dirt, sand or sawdust) in the water lines. Let water drain into a bucket, and check the water temperature.
Connect the hoses to the water inlets tightly by hand and then tighten another 2/3 turn with pliers.

Connect the blue hose to the cold water inlet and the red hose to the hot water inlet.

Connecting the drain line
Secure the drain hose in place to prevent moving and leaking.

Using a standpipe

Clip the end of the hose into the elbow bracket. Connect the elbow bracket within 4 inches (10 cm) from the end of the drain hose. If the drain hose is extended more than 4 inches (10 cm) beyond the end of the elbow bracket, mold or
microorganisms could spread to the inside of the washer.
Insert the end of the drain hose into the standpipe.
Use a tie strap to secure the drain hose in place

Using a laundry tub

Clip the end of the hose into the elbow bracket. Connect the elbow bracket within 4 inches (10 cm) from the end of the drain hose. If the drain hose is extended more than 4 inches (10 cm) beyond the end of the elbow bracket, mold, or
microorganisms could spread to the inside of the washer.
Hang the end of the drain hose over the side of the laundry tub.
Use a tie strap to secure the drain hose in place

Leveling the washing machine
The washer tub of your new washing machine spins at very high speeds. To minimize vibration, noise, and unwanted movement, the floor must be perfectly level and solid.

Check the washing machine’s level. Check the precise level by rocking the top edges of the washing machine or placing a level on the washing machine. The slope beneath the washing machine must not exceed 1°, and all four leveling feet must rest firmly on the floor.

Turn the lower leveling feet clockwise to level the washing machine. Turning the lower leveling feet clockwise raises
the washing machine.

Turn the locknuts counterclockwise and tighten them when the washing machine is level.

Precautions for fabric care before wash cycle

Read and observe the following to prevent shrinkage or damage to clothes.

Check all pockets to make sure that they are empty. Items such as clips, matches, pens, coins, and keys can damage both your washer and your clothes.
Close zippers, hooks, and drawstrings to prevent these items from snagging or tangling on other clothes.
Pretreat heavily stained areas before washing. Doing so will produce clean, stain-free results.
Combine large and small items in a load. Load large items first.
Large items should not be more than half of the total washload.
The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer should close easily.
Brush heavy soil, dust, or hair off fabrics before washing. Laundry may not wash clean if there is dirt or sand on the fabrics, or they may damage due to particles rubbing against sheer fabrics.
Wash blankets individually. Washing more than one blanket together may result in poor cleaning performance due to
tangling or an unbalanced load.
Always separate fabrics according to their colors and wash them separately to prevent colors from running. Fabrics may damage or become stained due to fabric dyes running, or due to foreign objects transferring from one fabric to another.
For best performance, load clothes as shown.

Fabric care labels
Most articles of clothing feature fabric care labels that include instructions for proper care.

Using detergent/fabric softener

Recommended detergent
Make sure to use HE (High-Efficiency) detergent for front-loading washing machines. HE detergents dissolve more efficiently and produce fewer suds to ensure efficient washing and rinsing. Use the correct amount of detergent as indicated on the label of the detergent packaging. Do not use more than one detergent pod in the washer. Using too much detergent may cause oversudsing and unsatisfactory performance. Reduce detergent amount or add an extra rinse if detergent residue is left on fabrics. To add an extra rinse, press the Extra Rinse button.

Cycle guide

The cycle guide below shows the options and recommended fabric types for each cycle.

Cycle

Fabric Type

Display Time(min) (Option : Default)

Basic Option (🟊=Default)

Additional Options

Wash Temp.

Spin Speed

Soil Level

Steam

Cold Wash™

Delay Wash

Extra Rinse

Pre Wash

Turbo Wash™

Bright Whites™

White Fabrics (less than 15 lb. (6.8kg))

72 ~ 85

Hot Warm Cold

Tap Cold

Extra High High Medium Low

No Spin

Heavy Normal Light

●

Allergiene™

Cotton, underwear, pillow covers,

bed sheets, baby wear

103 ~ 138

–

Extra High High Medium Low

No Spin

●

Sanitary

Heavily soiled underwear, work clothes, diapers, etc.

116 ~ 129

Extra Hot

Extra High High Medium Low

No Spin

Heavy Normal Light

●

Bedding

Large items such as blankets and comforters

Hot Warm Cold

Tap Cold

Medium Low

No Spin

Heavy Normal Light

●

Heavy Duty

Heavily soiled Cotton Fabrics

89 ~ 132

Extra Hot Hot Warm Cold

Tap Cold

Extra High High Medium Low

Heavy Normal Light

●

Normal

Cotton, linen, towels, shirts, sheets, jeans, mixed loads

26 ~ 53

Extra Hot Hot Warm Cold

Tap Cold

Extra High High Medium Low

Heavy Normal Light

●

Jumbo Wash

Comforter

Hot Warm Cold

Tap Cold

High Medium Low

No Spin

Heavy Normal Light

●

Perm.Press

Dress shirts/pants, wrinkle-free clothing, poly/ cotton blend clothing, tablecloths

37 ~ 47

Hot Warm Cold

Tap Cold

High Medium Low

Heavy Normal Light

●

Delicates

Dress shirts/ blouses, nylons, sheer or lacy garments

Warm Cold Tap Cold

Medium Low

No Spin

Heavy Normal Light

●

Towels

61 ~ 74

Hot Warm Cold

Tap Cold

Extra High High Medium Low

No Spin

Heavy Normal Light

●

Speed Wash

Lightly soiled clothing and small loads

(less than 3 lb. (1.36kg))

Hot Warm Cold

Tap Cold

Extra High High Medium Low

No Spin

Heavy Normal Light

●

Rinse + Spin

Rinse, drain and spin only

Cold

Extra High High Medium Low

No Spin

–

●

Tub Clean

Periodic use of this cycle helps to prevent mildew or a musty smell.

150 ~ 152

●

Downloaded

* Default: Small

Load

Normally soiled and small loads.

49 ~ 51

Hot Warm Cold

Tap Cold

Extra High High Medium Low

No Spin

Heavy Normal Light

●

SMART FUNCTIONS

LG ThinQ Application

The LG ThinQ application allows you to communicate with the appliance using a smartphone. LG ThinQ Application Features

Download
Download new and specialized cycles that are not included in the standard cycles on the appliance. Appliances that have been successfully connected to the LG ThinQ application can download a variety of specialty cycles specific to the appliance. Once cycle download is completed in the appliance, the appliance keeps the downloaded cycle until a new cycle is downloaded.

TROUBLESHOOTING

Checking error messages

If the following message appears on the display, check the following and take the appropriate corrective
action.

Message

Possible Causes

Solutions

Item of clothing has gathered on one side of the tub.

There are not enough items in the machine.

Have your items gathered in one area, or is the load too small?

Did you wash a stuffed animal, a mat, or knitwear?

Did you wash two different blankets together?

Rearrange items to help balance the load.

Stuffed animals or mats can become unbalanced during spinning and the washing machine may fail to drain. Rearrange the knitwear to help balance the load and drain it again.

Put one blanket in at a time.

Water is not supplied or the water pressure is low

Is the faucet turned off?

Is the water supply stopped or the faucet frozen?

Is the water pressure low or is an inlet filter clogged?

Is the water line properly connected with the cold water inlet?

Is the water line pinched or bent?

Turn on the faucets.

If a faucet is frozen, thaw it with warm water.

If the inlet filter is clogged, clean it. (see page 35)

Connect the water line properly with the cold water inlet. (see page 14)

Check that the water lines are not pinched or bent. Take extra care that water lines are not twisted or

pinched by other objects.

Water line leaks in connection

Are the water lines connected with the faucets properly?

Connect the water lines properly with the faucets. (see page 14)

The tub does not rotate

Is the door secured?

Close and secure the door. If the message keeps appearing, unplug the power and contact your

nearest LG service center.

The washing machine drains slowly or not at all

Is the drain hose installed over 3 1/4 feet (1 m) beyond the end of the elbow bracket?

Is the drain hose pinched or clogged inside?

Is the drain hose frozen?

Is the drain hose clogged with foreign objects?

Lower the drain hose within 3 feet below the end of the elbow bracket.

Place the drain hose on a smooth surface to prevent bending.

If the drain hoses are frozen, thaw them in warm water.

Open the drain pump plug cap and remove the dirt.

A power failure has occurred.

Press to turn off the washing machine and press it again to turn it on.

Control Error.

Unplug the power cord and contact your nearest

LG service center.

The water supply does not stop

Do the water supply and the drain keep repeating in turn?

Unplug the power cord and contact your nearest LG service center

The water level is not controlled

Is the water level too low or high compared with the size of the load?

The water level sensor is not working correctly.

Unplug the power cord and contact your nearest LG service center.

The tub does not rotate

Is the washing machine overloaded?

Rearrange the load size and restart the washing machine.

If the load size is big, the tub may not rotate due to an overheated motor. Allow the washing machine to stand for a while and restart the cycle. Unplug the power cord and contact your nearest LG service

center if the same error message appears.

Time to run the Tub Clean cycle.

Empty the tub, insert bleach into the detergent dispenser and select the Tub Clean cycle.

To skip the Tub Clean cycle, turn the cycle selector knob or push option buttons to select desired cycle. The reminder message reappears for a few wash cycles then disappears until the next scheduled tub clean cycle.

If the washing machine detects too many suds, it displays this error code and adds a Suds Reducing cycle. This adds about two hours to the cycle time. If too many suds are detected during spinning, the washing machine stops to help prevent leaking.

Do not add more than the manufacturer’s recommended amount of detergent.

Before calling for service
Check the following before calling for service

Problem	Possible Causes	Solutions
Clicking sound	Do you hear a sound when you close or lock and unlock the door?	This sound is normal and occurs when the door is closed, locked or unlocked.
Spraying or hissing sound	Is water spraying in the tub?	This sound is normal as water is spraying or circulating during the cycle.
Buzzing or gushing sound	Is the washing machine draining water?	This sound is normal as the drain pump drains water from the washing machine after the cycle.
Splashing sound	Is the washing machine washing a load of laundry?	This sound is normal as the load is moving up and down during the wash and rinse cycles.
Rattling and clanking noise	Are there any foreign objects such as keys, coins, or safety pins in the tub or drain filter?	Check if there are any foreign objects in the tub and drain the filter after stopping the cycle. Unplug the power cord and contact your nearest LG service center if the noise persists.
Thumping sound	Is the washing machine overloaded? Is the load out of balance?	This sound is normal and occurs when the load is out of balance. Stop the cycle and rearrange the load for balancing.
Vibrating noise	Are the shipping bolts removed? Is the load evenly distributed in the tub? Is the washing machine level balanced? Is the washing machine installed on a solid and smooth surface?	See page 13, Unpacking and removing shipping bolts to remove the shipping bolts. Stop the cycle and rearrange the load for balancing. See page 16, Leveling the washing machine to level the washing machine. Check if the floor is solid and level.
Water leaking around washer	Does water leak from a faucet or a water line? Is a drain pipe or a drain hose clogged?	Check the faucets or water lines. – If the water lines are loosely connected, see page 14, Connecting water lines to connect them properly. Unclog the drain pipe or drain hose. Contact a plumber if necessary.
Excessive suds or failure to rinse	Did you use more than the recommended amount of detergent? Is the soil level higher than the size of the load?	Use the recommended amount of detergent for load. If the contamination level is low, reduce the detergent quantity to less than the recommended level. Only use detergent with the HE (High-Efficiency) logo.
Staining	Did you add detergent directly to the tub? Did you remove the load immediately after it finished? Did you sort and wash the clothes by color or soil?	Make sure to load detergent into the detergent dispenser. Remove the load immediately after it finishes. Sort and separate dark colors from light or white ones, and heavily soiled items from lightly soiled ones. See page 19, Sorting laundry for details
Wrinkling	Did you remove the load immediately after it finished? Did you overload the tub? Did you reverse the hot and cold water inlets?	Remove the load immediately after it finishes. Do not overload the tub. Hot water rinse can cause garments to wrinkle. Check the inlet hose connections.

Problem

Possible Causes

Solutions

Power is not turned on

Is the power cord plugged in properly?

Has a house fuse blown, a circuit breaker tripped, or a power outage occurred?

Make sure that the plug is secured in a grounded 3-prong, 120 V (60 Hz) outlet.

Reset the circuit breaker or replace the fuse. Do not increase the fuse capacity. If the problem is a circuit overload, have it

corrected by a qualified electrician.

The door does not open when the cycle pauses or finishes

Is the temperature in the tub too high?

Is the water level in washer high?

The washing machine has a safety lock built into the door to prevent burning. Leave the door closed and wait until the door lock icon disappears from the display.

Allow the washer to complete the programmed cycle, or Press the Spin

button.

The wash cycle time is longer than usual

Is the washing machine overloaded? Are other options added to the wash cycle?

This is normal. The washing machine automatically adjusts the cycle time for the amount of laundry, water pressure, water temperature, and other operating

conditions.

It is musty or moldy in the tub

Has the incorrect detergent been used?

Did you clean the tub periodically?

Use only HE (High-Efficiency) detergent recommended for a front-loading washing machine.

See page 33, clean the inside and outside of the washing machine periodically.

Banging noise when washer is filling with water (Water Hammer)

Plumbing in the home moves or flexes when the water valves in the washer

shut off.

Household water supply pressure is very high.

Water hammer is not caused by a defect in the washer. Install water hammer

arrestors (purchased separately at hardware or home improvement store) between the fill hose and the washer for best results.

Adjust household water supply regulator to a lower pressure or contact a plumber

to have a regulator installed.

Odor

This odor is caused by the rubber attached to the washing machine.

If the rubber door gasket and door seal area are not cleaned regularly, odors can occur from mold or foreign substances.

Odors can occur if foreign substances are left in the drainage pump filter.

Odors can occur if the drainage hose is not properly installed, causing siphoning (water flowing back inside the washing machine).

Using the dry function, odors can occur from lint and other laundry matter sticking to the heater. (Dryer model only)

A particular odor can occur from drying wet clothes with hot air. (Dryer model only)

It is the normal odor of new rubber and will disappear after the machine has been run a few times.

Be sure to clean the gasket and door seal regularly and check under the door seal for small items when unloading the washer.

Be sure to clean the drainage pump filter regularly.

When installing the drainage hose, be sure that it doesn’t become kinked or blocked.

This is not a malfunction.

The odor will disappear after a short while.

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LG WM9000HVA Smart wi-fi Enabled Front Load Washer User Manual